Therefore, we do everything possible to prevent issues such as phishing and skimming, fraud, and malware. This ensures that you can bank with peace of mind.
"}},{"componentType":"sectionTitle","title":"Visible and invisible protection"},{"componentType":"paragraph","richBody":{"value":"We always ensure both visible and invisible security in our systems. This starts with a secure connection and the most advanced encryption. We monitor payment traffic for suspicious transactions. Additionally, when logging into My ING, we ask for your username and password, and for a transaction, a transaction authentication number (TAN) code. If you log in from a foreign IP address, we may ask for a personal access code (PAC) for extra security. For mobile banking, we use the mobile PIN (mPIN). If there is no activity for fifteen minutes (or ten minutes for mobile banking), we automatically log you out.
"}},{"componentType":"sectionTitle","title":"Safe shopping"},{"componentType":"paragraph","richBody":{"value":"Love shopping? No problem. iDEAL is a safe way to do so, and for online payments with your credit card, we ask for the 16-digit number as well as the card validation code*. In some situations we also require a MasterCard Secure Code**. In suspicious situations, we can block a credit card immediately. We also help you to further reduce the risk of fraud yourself, for example by setting a spending limit and by setting the card to 'Europe' or 'World'.
Make sure to use your debit card, credit card, and PIN securely. For example, never share your PIN with others. Know that ING employees and law enforcement will never ask for your PIN; neither by letter, email, nor by phone.
*The Card Validation Code serves as an extra check.
**The MasterCard SecureCode is an extra check where 2 personal questions are asked to determine if the credit card is being used by the owner.
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