{"type":"document","data":{"id":"8e09b596-15f2-4a9c-aa7a-186b3eecce91","localeString":"en-GB","publishDate":"2026-03-09T17:42:13.124+01:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"did you receive a notification in your ING App to identify yourself?"},"mainHeaderZone":{"componentType":"productHeader","cta":{"componentType":"cta","textLink":{"url":"/particulier/betalen/identificatie","text":"Why do I have to identify myself?"}},"coreHeader":{"body":"Did you receive a notification in your ING App that some of your data is missing? Arrange this on time! It's important that your data is correct and complete. On this page you will find an explanation of where, why and how you can arrange this.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/ced47913-b093-4573-b520-8fbb4dd6a32c/Woman-with-bicycle-navigating-with-mobile-phone-map-application","type":"image","width":6720,"altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","altTextDE":"\"\"","original":"https://assets.ing.com/m/11df8a5f488833fa/original/Woman-with-bicycle-navigating-with-mobile-phone-map-application.jpg","extension":"jpg"},"title":"Reidentification in the ING App","subtitle":"Did you receive a notification in the ING App? Arrange this on time!"},"backLink":{"textLink":{"url":"/en/personal/students","text":"Banking for students"}}},"flexZone":{"flexComponents":[{"componentType":"paragraph","title":"It just takes a few steps before we have your data correctly stored","richBody":{"value":"<ul><li>As soon as it&apos;s necessary you will receive a inbox message in the ING App</li><li>Choose the ID you would like to use (see below which ID documents we accept) </li><li>Scan your ID with your mobile phone (don&apos;t worry, we will explain you how) </li><li>Check your address   </li><li>You&apos;re ready!</li></ul><p> </p><p><strong>Can&apos;t find the message? No problem! Take the following steps: </strong></p><ul><li>Go to Service (bottom right in the ING App) </li><li>Open the chat</li><li>Fill in: ‘Identification’</li><li>Next: ‘I want to be identified’</li><li>Next steps will be clear. Be aware that your smartphone has a NFC chip, you have valid ID and the most recent version of the ING App.<br /> </li></ul>"},"textLinks":[{"url":"https://assets.ing.com/m/397850f3070580c9/original/Instructions-for-Remote-identification.pdf","text":"How do you do it?"}]},{"componentType":"paragraph","title":"Good to know:","richBody":{"value":"<p>You could only identify yourself in the ING App in case you received a notification in the app. Your smarthpone should be able to scan a NFC chip and your ID should contain a NFC chip. This is how we could check your ID.</p>"}},{"componentType":"paragraph","title":"Which documents are accepted for identification?","richBody":{"value":"<ul><li>A valid passport </li><li>A valid European ID card</li><li>A valid Dutch residence permit</li><li>A valid diplomatic passport </li><li>A valid service passport</li><li>A valid priviliged document (only at an ING House)</li><li>A valid driving licence (only at an ING House)</li></ul>"},"textLinks":[{"url":"/en/bank/privacy-statement/about-this-privacy-statement","text":"What do we do with your personal data?"}]},{"componentType":"paragraph","title":"Be aware:","richBody":{"value":"<p>Do you have on of these ID documents above, but didn&apos;t manage to identify yourself in the ING App? You can visit a ING Servicepoint or House. Please first make an appointment <a href=\"http://ING.nl/afspraak\">appointment</a>.</p><p><a href=\"https://www.ing.nl/particulier/klantenservice/bankzaken-beginnen-of-beeindigen/geldautomaat-of-kantoor-zoeken\">Fing your closest ING House or Service Point</a></p>"}},{"componentType":"paragraph","title":"What if you don't have a valid ID?","richBody":{"value":"<p>No valid ID? Arrange this as soon as possible with your local authority. You could visit the website of your city for more info. Please make sure to arrange it on time because it could take some time before you receive it.</p>"}},{"componentType":"paragraph","title":"If you don't arrange it on time","richBody":{"value":"<p>Did you receive the notification in the ING App? Make sure to arrange it on time! What happens if you wait too long? You&apos;re not able to request new products like a credit card. Or arrange a new collection order. Still didn&apos;t do it, than you&apos;re not able to use your account, withdraw money, pay of use the ING App. </p>"}},{"componentType":"linkList","iconTitle":{"title":"More about"},"textLinks":[{"url":"/particulier/betalen/identificatie","text":"Identification?"},{"url":"/en/personal/students/loans","text":"Borrowing money as a student?"}]}]}}}