{"type":"document","data":{"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"Did you receive a notification in your ING App to identify yourself?","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"paragraph","richBody":{"value":"<ul><li>As soon as it&apos;s necessary you will receive an inbox message in the ING App</li><li>Choose the ID you would like to use (see below which ID documents we accept) </li><li>Scan your ID with your mobile phone (don&apos;t worry, we will explain to you how) </li><li>Check your address   </li><li>You&apos;re ready!</li></ul><p> </p><p><strong>Can&apos;t find the message? No problem! Take the following steps: </strong></p><ul><li>Go to Service (bottom right in the ING App) </li><li>Open the chat</li><li>Fill in: ‘Identification’</li><li>Next: ‘I want to be identified’</li><li>Next steps will be clear. Be aware that your smartphone has an NFC chip, you have valid ID and the most recent version of the ING App.<br /> </li></ul>"},"textLinks":[{"text":"How do you do it?","url":"https://assets.ing.com/m/397850f3070580c9/original/Instructions-for-Remote-identification.pdf"}],"title":"It just takes a few steps before we have your data correctly stored"},{"componentType":"paragraph","richBody":{"value":"<p>You could only identify yourself in the ING App if you received a notification in the app. Your smartphone should be able to scan an NFC chip and your ID should contain an NFC chip. This is how we could check your ID.</p>"},"title":"Good to know:"},{"componentType":"paragraph","richBody":{"value":"<ul><li>A valid passport </li><li>A valid European ID card</li><li>A valid Dutch residence permit</li><li>A valid diplomatic passport </li><li>A valid service passport</li><li>A valid privileged document (only at an ING House)</li><li>A valid driving licence (only at an ING House)</li></ul>"},"textLinks":[{"text":"What do we do with your personal data?","url":"/en/bank/privacy-statement/about-this-privacy-statement"}],"title":"Which documents are accepted for identification?"},{"componentType":"paragraph","richBody":{"value":"<p>Do you have one of these ID documents above, but didn&apos;t manage to identify yourself in the ING App? You can visit an ING Servicepoint or House. Please first make an <a href=\"http://ING.nl/afspraak\">appointment</a>.</p><p><a href=\"https://www.ing.nl/particulier/klantenservice/bankzaken-beginnen-of-beeindigen/geldautomaat-of-kantoor-zoeken\">Find your closest ING House or Service Point</a></p>"},"title":"Be aware:"},{"componentType":"paragraph","richBody":{"value":"<p>No valid ID? Arrange this as soon as possible with your local authority. You could visit the website of your city for more info. Please make sure to arrange it in time because it could take some time before you receive it.</p>"},"title":"What if you don't have a valid ID?"},{"componentType":"paragraph","richBody":{"value":"<p>Did you receive the notification in the ING App? Make sure to arrange it in time! What happens if you wait too long? You&apos;re not able to request new products like a credit card. Or arrange a new collection order. Still didn&apos;t do it, then you&apos;re not able to use your account, withdraw money, pay of use the ING App. </p>"},"title":"If you don't arrange it in time"},{"componentType":"linkList","iconTitle":{"title":"More about"},"textLinks":[{"text":"Identification?","url":"/particulier/betalen/identificatie"},{"text":"Borrowing money as a student?","url":"/en/personal/students/loans"}]}]},"hasMacro":false,"id":"8e09b596-15f2-4a9c-aa7a-186b3eecce91","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Banking for students","url":"/en/personal/students"}},"componentType":"productHeader","coreHeader":{"body":"Did you receive a notification in your ING App that some of your data is missing? Arrange this in time! It's important that your data is correct and complete. On this page you will find an explanation of where, why and how you can arrange this.","headerImage":{"altTextDE":"\"\"","altTextEN":"\"\"","altTextFR":"\"\"","altTextNL":"\"\"","extension":"jpg","original":"https://assets.ing.com/m/11df8a5f488833fa/original/Woman-with-bicycle-navigating-with-mobile-phone-map-application.jpg","transformBaseUrl":"https://assets.ing.com/transform/ced47913-b093-4573-b520-8fbb4dd6a32c/Woman-with-bicycle-navigating-with-mobile-phone-map-application","type":"image","width":6720},"subtitle":"Did you receive a notification in the ING App? Arrange this in time!","title":"Reidentification in the ING App"},"cta":{"componentType":"cta","textLink":{"text":"Why do I have to identify myself?","url":"/particulier/betalen/identificatie"}}},"publishDate":"2026-07-10T10:49:07.423+02:00"}}