During your studies, you can use an ING student account. When you finish, it'll be automatically converted into a regular current account as part of our orange package. If you'd rather have your account converted straight away, ask for a employee in a chat.
"}},{"componentType":"sectionTitle","title":"Your account number, debit card and PIN will stay the same after your account has been converted."},{"componentType":"paragraph","richBody":{"value":"You can also keep using the mobile banking app and bank online as usual. If you don't bank online yet, you can apply for internet banking.
Banking online means you can check your balance, keep track of transactions and send money no matter where you are.
You can also bank online using our app, which you can download for free. And if you don't have a debit card, you can request one online.
"},"textLinks":[{"url":"/en/personal/digital-banking/apply","text":"Apply for My ING"},{"url":"/en/personal/payments/debit-cards","text":"Apply for internet banking"}]},{"componentType":"sectionTitle","title":"Other changes after account conversion"},{"componentType":"paragraph","richBody":{"value":"A big part of our orange package is online banking using My ING. With it, you'll be able to view your statements and send money online. That's why you won't receive any paper statements. If you like, you can request paper statements – but do note this comes at an additional cost. If you don't have My ING, you'll receive paper statements by post.
Your student credit card will be converted to a regular credit card with the same spending limit. Because a credit card isn't part of our orange package, you'll be charged a separate fee. Your credit card itself won't be replaced, so you can keep using the one you have.
If you have a student overdraft, it'll be converted to an arranged overdraft for former students. Balance aside, your limit will stay the same. Should your income decrease, it may be wise to reduce your limit or cancel your arranged overdraft altogether.
"},"textLinks":[{"url":"/en/personal/payments/creditcards","text":"More about credit cards"},{"url":"/particulier/lenen/tarieven/rood-staan","text":"Overdraft costs for former students"}]},{"componentType":"sectionTitle","title":"Remember to change your student insurance"},{"componentType":"paragraph","richBody":{"value":"If you're not enrolled in higher education anymore, you're no longer eligible for student insurance. Update your home contents insurance, liability insurance and health insurance in time so you won't lose cover.
"},"textLinks":[{"url":"/en/personal/insurances","text":"Insurance"}]},{"componentType":"sectionTitle","title":"Frequently asked questions"},{"componentType":"accordion","accordionList":[{"title":"My Student Account has been converted, but I'm still studying, what can I do?","richBody":{"value":"You should have received a message (in the message inbox in the app) explaining why we converted your Student Account to a Current Account (with the OranjePakket). Possible reasons may include:
No DUO income is being deposited into the Student Account.
There is no statement available indicating that you are still studying at an educational institution.
From the age of 30, it is no longer possible to use a Student Account.
By indicating that you are still studying at an educational institution with a proof of enrollment. You can do this via the link below:
"},"textLinks":[{"url":"/en/personal/payments/bank-accounts/proof-of-enrollment","text":"Declare that you're studying"}]},{"title":"I didn't receive a message stating I needed to declare that I'm studying, yet my account has been converted to a Current Account with a OranjePakket","richBody":{"value":"If you haven't received a message in your message inbox (app) but still meet the conditions for a Student Account, you can contact Customer Service to have the Current Account converted back to a Student Account.
"},"textLinks":[{"url":"/en/personal/customer-service","text":"Contact Customer Service"}]},{"title":"I have a student account, but I pay fees for an orange package (OranjePakket). How is that possible?","richBody":{"value":"It's possible that you no longer meet the conditions for a student account. If that happens, we switch your account to a payment account within the orange package (OranjePakket). You pay package fees for this. You'll receive a message about this in the inbox of Mijn ING and in the ING App.
Still studying? Then you can switch your account back to a student account. Please note: we can't refund the Orange Package fees. You are responsible for confirming once a year that you are still studying.
"}},{"title":"Can I get a refund for the costs I paid for the OranjePakket","richBody":{"value":"No, you are responsible for declaring that you are studying once a year.
"}},{"title":"My account has been converted, but I will be studying again soon. Am I entitled to a Student Account?","richBody":{"value":"Yes, as soon as you meet the conditions again, you can apply for one.
"}},{"title":"My Student Credit Card was not converted to a Credit Card","richBody":{"value":"The Student Credit Card is automatically converted to a Credit Card with the same spending limit when you convert a Student Account to Current Account with an OranjePakket; you retain the same card number and Credit Card. If the Credit Card has not been automatically converted, you can submit a request via Customer Service.
"},"textLinks":[{"url":"/en/personal/customer-service","text":"Contact Customer Service"}]}]},{"componentType":"linkList","iconTitle":{"title":"More about"},"textLinks":[{"url":"/en/personal/customer-service","text":"Customer service"}]},{"componentType":"linkList","iconTitle":{"title":"Student"},"textLinks":[{"url":"/en/personal/students","text":"Student products"},{"url":"/en/personal/digital-banking/app","text":"The Mobile Banking App"}]}]}}}