1. How do I activate Amazon Prime?
After opening the ING Extra plan, Amazon Prime is included, without an additional charge. Go to My Plan in the Account Overview and go to the section “Get the most out of your plan”. Choose Activate on this page and you will be led to the Amazon website to activate your membership. Enter your personal details to activate the Amazon Prime membership.
2. What if I already have an existing membership?
For Amazon Prime, you need to cancel your existing membership and wait for your billing cycle to end before you can activate it via ING. Your watch history will be saved in the streaming service after cancellation. After reactivation via ING, you will see your history within Amazon and enjoy the full benefits of your plan.
3. What is included in my plan?
- Prime Video
Watch award-winning movies & TV series and live events
- Free Delivery
Have over 500,000 products quickly delivered to your doorstep. Including free priority delivery and free same-day delivery.
- Prime Gaming
Play great new games and stream to devices you already own.
- Photo storage
Enjoy unlimited, full-resolution photo storage.
On the Amazon Prime page within your plan you can see what is included in your plan.
4. How long does activation take after signing up?
After activation via the ING website you will directly have access to the streaming service and can start watching immediately.
5. Do I need to download an app to access the service?
After activation, you can login to the app or browser on your device or install the app on your device if you don't have it yet.
6. Can I activate the service on multiple devices?
You can stream up to three videos at the same time using the same Amazon account. You may stream the same video on no more than one device at a time.
7. Will I receive a confirmation email after activation?
After activation, you will receive an email from Amazon confirming your registration.
"},"title":"Activation"},{"richBody":{"value":"1. How do I cancel my streaming subscription?
If you cancel or downgrade your plan to one that doesn’t include streaming, Amazon Prime will be automatically cancelled, effective immediately. No action is needed on your part. Cancellation is only possible via ING, not via Amazon Prime directly.
2. Can I cancel at any time?
If your Amazon Prime subscription was activated through ING as part of your ING Extra plan, you don't need to cancel it with Amazon. When you cancel or downgrade your ING plan, Amazon Prime will be cancelled automatically.
Do you have a separate Amazon Prime subscription that was not activated through ING, you need to manage or cancel that subscription directly through Amazon.
3. Will I be charged if I cancel before the billing cycle ends?
No, the streaming service is included in your plan at no extra charge. If you cancel or downgrade your plan to one that doesn’t include streaming, Amazon Prime will be automatically cancelled, effective immediately. If you would like to keep Amazon, you can reactivate it yourself via Amazon by entering your payment details. Your content will be saved.
4. Do I lose access immediately after cancelling?
After cancellation, your account will be inactive immediately.
5. Can I reactivate my account after cancelling?
If you switch to another plan that includes Amazon Prime, or if you would like to reactivate it again, go to the page of the streaming service within your ING account overview and activate the streaming service again. You can reactivate the streaming service directly after cancellation.
6. How do I receive confirmation that my subscription has been cancelled?
You will receive a notification with a confirmation of cancellation from ING and an email from the streaming provider at the email address you have provided to Amazon upon activation.
7. What happens to my saved content after cancellation?
Your content will be saved in the streaming service after cancellation. After reactivation (either via ING or yourself by entering new payment details), you will see your history within Amazon.
1. Can I purchase extra videos or streaming services via Amazon?
Yes, you can purchase paid videos or get access to additional streaming services by entering your personal payment details in Amazon. This is not included in your plan from ING.
2. Forgot your email address?
No worries. You can recover your account in no time via Amazon.
3. Questions about the content of Amazon
Please go to Prime Video: Help for any questions related to the setup and usage of Amazon's Service.