The Statement of Fees shows the costs that we charged you last year for having and using your current account (Betaalrekening). You receive this statement from us every year. It’s called a Statement of Fees because it outlines the fees that you paid us in the past year.
"}},{"componentType":"sectionTitle","title":"Who receives a Statement of Fees?"},{"componentType":"paragraph","richBody":{"value":"All customers with an orange package (OranjePakket), orange package with discount (OranjePakket met Korting), orange package extra (OranjePakket extra), standard package (BasisPakket), payment package (BetaalPakket), royal package (RoyaalPakket), children’s account (Kinderrekening), youth account (Jongerenrekening) or student account (Studentenrekening) receive a Statement of Fees per account or package. For a joint account (En/Of Betaalrekening) with paper account statements, the main account holder will receive the Statement of Fees with their account statement. Account holders who receive messages via My ING and the app will both receive a message that the Statement of Fees is ready in My ING.
"}},{"componentType":"sectionTitle","title":"Where can I find my Statement of Fees?"},{"componentType":"paragraph","richBody":{"value":"The Statement of Fees can be found in My ING or the app in ‘Documents’.
You receive a Statement of Fees in accordance with the European Payment Accounts Directive and its implementation by the Dutch Financial Markets Authority. One of the aims of the directive is to improve the comparability of costs that banks charge personal customers for using payment accounts.
"}},{"componentType":"sectionTitle","title":"Information documents"},{"componentType":"paragraph","richBody":{"value":"Because we also want to show new customers what we charge for our current accounts, we’ve created five Fee Information Documents. These documents outline our rates and charges for the 15 most common services offered with our current accounts. There are five different information documents: for the orange package (OranjePakket), orange package with discount (OranjePakket met Korting), student account (Studentenrekening), children’s account (Kinderrekening) and for the youth account (Jongerenrekening).
"}},{"componentType":"sectionTitle","title":"How to use it"},{"componentType":"paragraph","richBody":{"value":"The Statement of Fees is provided as a courtesy only, so you don't have to do anything with it. You can, however, use it to learn more about what you pay for your account. You’ll find all the costs charged in the past year, even those that you might not have been fully aware of. That’s great for rechecking your expenses. And you’ll immediately see what products and services are part of your payment package.
"}},{"componentType":"sectionTitle","title":"Contents of the Statement of Fees"},{"componentType":"paragraph","richBody":{"value":"On the first page you’ll always see the total amount of costs that you paid. That will be followed by any overdraft interest that you paid and the interest received on a children’s account, if you have one. You can use the cost checker to compare all the amounts in the Statement of Fees with the amounts in your account statements, in My ING and the mobile banking app.
"}},{"componentType":"linkList","iconTitle":{"title":"Downloads & information"},"textLinks":[{"url":"https://assets.ing.com/m/1733aaa1acfe75a9/original/Kostenchecker-2024.pdf","text":"Cost checker 2024"},{"url":"https://assets.ing.com/m/3390678aeea4f175/original/Kostenoverzicht_per_juli_2023.pdf","text":"Summary of costs and charges for ING payment products for personal customers at 1 July 2023"},{"url":"https://assets.ing.com/m/54ae1c315b639a52/original/Kostenoverzicht-per-maart-2024.pdf","text":"Summary of costs and charges for ING payment products for personal customers at 1 March 2024"},{"url":"https://assets.ing.com/m/373971368afc30b1/original/Kostenoverzicht_per_juli_2024.pdf","text":"Summary of costs and charges for ING payment products for personal customers at 1 July 2024"},{"url":"https://assets.ing.com/m/583c7c3572e53f4c/original/Kostenoverzicht-per-oktober-2024.pdf","text":"Summary of costs and charges for ING payment products for personal customers at 1 October 2024"},{"url":"https://assets.ing.com/m/168b84ce21aa46c9/original/ING_Summary-of-costs-and-charges-for-ING-payment-products-for-personal-customers.pdf","text":"Summary of costs and charges for ING payment products for personal customers"}]},{"componentType":"sectionTitle","title":"When will you receive it?"},{"componentType":"paragraph","richBody":{"value":"We’ll send the Statement of Fees in the spring. If you receive messages from us via My ING and the app, you’ll get the Statement of Fees in My ING. If you receive paper account statements, you’ll receive the Statement of Fees with your current account statement.
"}},{"componentType":"sectionTitle","title":"Frequently asked questions"},{"componentType":"accordion","accordionList":[{"title":"What is a Statement of Fees?","richBody":{"value":"A Statement of Fees is a complete summary of all the costs that ING charged you in the previous year for having and using your current account. You receive this statement from us every year.
"}},{"title":"Why do I receive a Statement of Fees?","richBody":{"value":"You receive a Statement of Fees in accordance with the European Payment Accounts Directive and its implementation by the Dutch Financial Markets Authority. One of the aims of the directive is to improve the comparability of costs that banks charge personal customers for using payment accounts.
"}},{"title":"What are the other aims of the European Payment Accounts Directive?","richBody":{"value":"The two other aims of the European directive are to:
The Statement of Fees contains all the costs that ING charged you in the previous year for having and using your current account. It will also show any interest that you may have paid or received on a children's account, if you have one. The Statement of Fees provides no information about the interest you received on a savings account.
"}},{"title":"I already receive an Annual Statement from ING. What’s the difference from the Statement of Fees?","richBody":{"value":"The Statement of Fees contains only the costs of having and using your current account. The Annual Statement contains information about all the products you have at ING, for example also about your mortgage, loan or savings account.