{"type":"document","data":{"id":"2bfdc4b0-b3de-43e0-a1da-1fe5ec3c7774","localeString":"en-GB","publishDate":"2026-02-16T15:55:06.694+01:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Need money abroad in an emergency? With ING’s emergency cash service, you can withdraw cash within a matter of minutes."},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"body":"Just imagine you're abroad and your debit card has been lost or stolen. As an ING customer, you can still withdraw money from your ING current account.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/17389c7f-6e9d-4813-bd0d-da3d7674772c/plan-your-travel","type":"image","width":799,"original":"https://assets.ing.com/m/76c179b47be768d6/original/plan-your-travel.jpg","extension":"jpg"},"title":"Emergency cash","subtitle":"Get cash in an emergency"},"backLink":{"textLink":{"url":"/en/personal/payments/payments-abroad","text":"Paying abroad"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Features of emergency cash"},{"componentType":"paragraph","richBody":{"value":"<ul><li><p>Withdraw cash if your ING debit card is lost or stolen abroad</p></li><li><p>Available to ING customers with a current account</p></li><li><p>24 hours a day</p></li><li><p>Withdraw up to €2,000 per emergency, or €4,000 with a Platinum Card, or €5,000 with an Orange Package Extra (if your balance is sufficient)</p></li><li><p>Free of charge – no extra cost for using our emergency cash service</p></li></ul>"}},{"componentType":"sectionTitle","title":"Steps for requesting emergency cash"},{"componentType":"paragraph","richBody":{"value":"<p>1. <strong>Report</strong><br />Call the hotline on +31 (0) 20 22 888 00. Tell us your account number, how much money you want and your location (country and city).</p><p>2. <strong>Security check</strong><br />You’ll answer some security questions in connection with the transaction.</p><p>3. <strong>Call back</strong><br />We’ll call you back to tell you the nearest point where you can collect the money.</p><p>4. <strong>Payment</strong><br />The amount of the transaction will be automatically deducted from your current account balance. You’ll find the details of the transaction in your account statement.</p>"}},{"componentType":"paragraph","richBody":{"value":"<p>Emergency cash is only available if you don’t have any alternative means of payment, such as in the event of loss or theft. That means you can only get emergency cash if your debit card has been blocked. Emergency cash is not available in all countries. Some countries have different limits and/or additional rules.</p>"}},{"componentType":"linkList","iconTitle":{"title":"Any questions?"},"textLinks":[{"url":"/en/personal/payments/payments-abroad","text":"More about paying abroad"}]},{"componentType":"linkList","iconTitle":{"title":"More about"},"textLinks":[{"url":"/en/personal/payments/debit-cards/abroad","text":"Your debit card abroad"},{"url":"/en/personal/payments/payments-abroad/credit-card","text":"Your credit card abroad"},{"url":"/particulier/betalen/voorwaarden/voorwaarden-betalen","text":"Terms and Conditions for private account holders"}]},{"componentType":"linkList","iconTitle":{"title":"Payments"},"textLinks":[{"url":"/en/personal/payments/bank-accounts","text":"Bank accounts"},{"url":"/en/personal/payments/pay-with-your-phone","text":"Mobile payments"},{"url":"/en/personal/payments/money-transfers","text":"Transfer money"},{"url":"/en/personal/payments/creditcards","text":"Credit cards"},{"url":"/en/personal/payments/debit-cards","text":"Debit cards"},{"url":"/en/personal/payments/cash","text":"Cash"},{"url":"/en/personal/payments/payments-abroad","text":"Payments abroad"},{"url":"/en/personal/payments/switch-to-ing","text":"Switch from your current bank to ING"},{"url":"/en/personal/payments/rates","text":"Payment product rates overview"},{"url":"/particulier/betalen/bankrekeningen/pakketvergelijken","text":"Compare packages"}]}]}}}