If you pay in euros with a credit card in one of the EEA countries, that’s free of charge.
If you’re not in an EEA country or not paying in euros, the amount will be converted into euros based using an exchange rate and a %{prijs.btp:creditcards_nieteuro.koersopslag.standaard.perc}% currency mark-up
Cash withdrawals in euros at ATMs cost 4% of the amount withdrawn, with a minimum of €4.50 per transaction. For cash withdrawals in a foreign currency, there’s a %{prijs.btp:creditcards_nieteuro.koersopslag.standaard.perc}% currency mark-up.
"},"textLinks":[{"url":"/en/personal/payments/creditcards/credit-card","text":"Differences between a debit card and credit card"}]},{"componentType":"paragraph","title":"Choose the local currency","richBody":{"value":"Are you given the choice between the local currency and euros when making a payment or withdrawing cash?
If you choose to pay in the local currency, you’ll use Dynamic Currency Conversion (DCC). With DCC, the exchange rate of the local payment service provider is applied. If you pay in euros, ING’s exchange rate will apply instead.
With DCC, payment service providers in the EEA are required to tell you their currency mark-up, expressed as a percentage relative to the ECB reference rate, before you confirm the payment, such as at an ATM. This requirement does not apply outside the EER.
Foreign shops, hotels and restaurants and banks almost always use a higher euro conversion rate than ING.
"}},{"componentType":"paragraph","title":"Exchange rates","richBody":{"value":"Exchange rates are used to convert foreign currency transactions into euros. For credit cards, we use the exchange rate provided by Mastercard. We charge extra for converting foreign currency transactions into euros; we call that a currency mark-up. The currency mark-up is %{prijs.btp:creditcards_nieteuro.koersopslag.standaard.perc}%, which means we increase the exchange rate by %{prijs.btp:creditcards_nieteuro.koersopslag.standaard.perc}%.
In addition to the exchange rate we get from Mastercard, the European Central Bank (ECB) publishes its own foreign exchange rate. The European Commission has chosen the ECB exchange rate as its reference rate. To be transparent towards their customers, all payment service providers in the EEA must indicate what currency mark-up they charge.
ING exchange rate calculator
You can use the ING exchange rate calculator to see our mark-up expressed as a percentage relative to the ECB reference rate. You can compare that with the rate used by the local payment service provider to decide whether to use Dynamic Currency Conversion (DCC). Experience shows that local payment service providers often use a higher exchange rate than ING.
"}},{"componentType":"paragraph","title":"Messages in My ING and the ING App","richBody":{"value":"From the end of April 2021, the first time you pay for something in a foreign currency in a calendar month in one of the EEA countries, we’ll send you a message in My ING and the ING App. That will tell you how our currency mark-up compares, by percentage, with the ECB reference exchange rate at that time.
If you don’t want to receive those messages, you can turn off that option in the communication settings in My ING.
You can see your credit card purchases instantly in the ING App and My ING – so that you always stay on top of your spending. If you prefer, you can make extra credit card payments in your ING App too. It’s super easy.
If your credit card has been lost or stolen, call the ING hotline on +31 (0) 20 22 888 00 (open 24/7). We’ll block your credit card immediately to prevent misuse and then provide further assistance.
"}},{"componentType":"paragraph","title":"Forgotten your PIN?","richBody":{"value":"To pay with your credit card in shops, restaurants and on the go, you’ll need your PIN. Forgotten your PIN? No problem.
"},"textLinks":[{"url":"/en/personal/payments/creditcards/request-pin","text":"Retrieve your PIN"}]},{"componentType":"paragraph","title":"What if your credit card is going to expire during your holiday?","richBody":{"value":"We’ll automatically send you a new credit card by post no later than two weeks before your current credit card expires. If you’re planning to be away for a longer period of time, check the expiry date on your credit card before you leave. If the expiry date falls within your holiday, you can request a new credit card yourself beforehand.
"},"textLinks":[{"url":"/en/personal/payments/creditcards/replace-credit-card","text":"Request a replacement credit card"}]},{"componentType":"paragraph","title":"Always on top of your spending","richBody":{"value":"You can see your credit card purchases instantly in the ING App and My ING – so that you always stay on top of your spending. If you prefer, you can make extra credit card payments in your ING App too. It’s super easy.
"}},{"componentType":"paragraph","title":"In the event of loss, theft or misuse","richBody":{"value":"If your credit card has been lost or stolen, call the ING hotline on +31 (0) 20 22 888 00 (open 24/7). We’ll block your credit card immediately to prevent misuse and then provide further assistance.
"}},{"componentType":"linkList","iconTitle":{"title":"More information"},"textLinks":[{"url":"/en/personal/payments/creditcards","text":"More about your credit card"},{"url":"/en/personal/payments/creditcards/holiday-preparations","text":"Prepare for your holiday with your credit card"},{"url":"/particulier/vakantiecheck","text":"View the holiday checklist"},{"url":"/en/personal/payments/creditcards/differences-debit-card-and-credit-card","text":"Differences between a debit card and credit card"},{"url":"/particulier/betalen/buitenland/wisselkoerscalculator","text":"Exchange rate calculator"}]},{"componentType":"linkList","iconTitle":{"title":"Payments"},"textLinks":[{"url":"/en/personal/payments/bank-accounts","text":"Bank accounts"},{"url":"/en/personal/payments/pay-with-your-phone","text":"Mobile payments"},{"url":"/en/personal/payments/money-transfers","text":"Transfer money"},{"url":"/en/personal/payments/creditcards","text":"Credit cards"},{"url":"/en/personal/payments/debit-cards","text":"Debit cards"},{"url":"/en/personal/payments/cash","text":"Cash"},{"url":"/en/personal/payments/payments-abroad","text":"Payments abroad"},{"url":"/en/personal/payments/switch-to-ing","text":"Switch from your current bank to ING"},{"url":"/en/personal/payments/rates","text":"Payment product rates overview"},{"url":"/particulier/betalen/bankrekeningen/pakketvergelijken","text":"Compare packages"}]}]}}}