{"type":"document","data":{"id":"d22990b4-830d-4acc-ad78-ef4dca2f1208","localeString":"en-GB","publishDate":"2026-04-02T14:38:37.437+02:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Transfer failed or not executed? Luckily, there are solutions. Check out the options."},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"body":"You want to transfer money, but you can't. Sorry that happened! There are several reasons why. Luckily is also a solution.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/318dc29c-bdd2-44b8-a268-0481b6b66f7a/fixed-variable-rate-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/342beb48d08171fb/original/fixed-variable-rate-1920.jpg","extension":"jpg"},"title":"Transfer failed?","subtitle":"This is what you can do"},"backLink":{"textLink":{"url":"/en/personal/payments/money-transfers","text":"Transfer money"}}},"flexZone":{"flexComponents":[{"componentType":"paragraph","title":"1. Sufficient balance in your account?","richBody":{"value":"<p>Sounds obvious, but in order to transfer money, the amount must be available in the relevant current account (Betaalrekening). Is it still on your savings account? First transfer it to your current account with your ING App or via My ING.</p>"},"textLinks":[{"url":"/en/personal/payments/money-transfers","text":"All about transferring money"}]},{"componentType":"paragraph","title":"2. Transferring a large amount? Check your limit","richBody":{"value":"<p>A limit has been set for transferring in the ING App and My ING. You can easily increase it yourself! Note: Do you want to pay or transfer a large amount digitally? Then arrange it in time, because increasing your digital daily limit takes 4 hours.</p>"},"textLinks":[{"url":"https://mijn.ing.nl/banking/settings/pdl-flow","text":"Check your digital daily limit"}]},{"componentType":"paragraph","title":"3. Transferred with a transfer form? And received a drop-out message?","richBody":{"value":"<p>There is something wrong (or not legible) on the transfer form. Unfortunately, we cannot change this. Fill in a new form to resubmit the payment. Tip: The front of the transfer booklet explains exactly how to transfer.</p><p>Have you tried digital banking yet? This way you always have access to your payments and you immediately see if your payment has arrived. We are happy to help you with digital banking!</p>"},"textLinks":[{"url":"/en/personal/digital-banking/get-started","text":"All about banking digitally"}]},{"componentType":"paragraph","title":"4. Problems with the ING App","richBody":{"value":"<p>Are you having trouble transferring money? Does the app not work properly or do you not receive push notifications while they are enabled? Do you experience other problems in My ING or the ING App, or does something not work? Do the quick check first:</p><ul><li>Check if you have downloaded the latest version of the ING App</li><li>Is your network connection working?</li><li>Check if push notifications are enabled in the ING app settings</li><li><p>Check in your mobile settings whether ING is allowed to send push notifications</p></li><li><p>Doesn&apos;t this help? Then try downloading the ING App again</p></li></ul>"},"textLinks":[{"text":"Check possible solution for problems with the ING App or My ING"}]},{"componentType":"paragraph","title":"5.  I can't transfer, is my account blocked?","richBody":{"value":"<p><span><span><span>If your account is blocked, you will always receive a message from us in your inbox. Check your inbox to see if you have received a message. Is that so? Follow the instructions in the message.</span></span></span></p>"}},{"componentType":"sectionTitle","title":"Frequently asked questions"},{"componentType":"accordion","accordionList":[{"title":"How to transfer money from your savings account to your current account","richBody":{"value":"<p>With the ING App:</p><ol><li>Log in and select the savings account</li><li>Select &apos;Withdraw&apos;</li><li>Enter the amount and select &apos;Submit&apos;</li></ol><p>Via My ING:</p><ol><li>Log in to My ING and select &apos;New Transfer&apos; at the top of the page</li><li>Select the correct account in the field &apos;From (your accounts)&apos;</li><li>Select the correct acccount in the field &apos;To&apos;</li><li>Enter the amount and select &apos;Submit&apos;</li></ol><p> </p><ol></ol>"}},{"title":"Can I delete a rejected recurring payment?","richBody":{"value":"<p>No, it is deleted automatically after 30 days.</p>"}}]},{"componentType":"linkList","iconTitle":{"title":"More about"},"textLinks":[{"url":"/en/personal/payments/money-transfers/made-wrong-payment","text":"Made a payment in error"},{"url":"/en/personal/payments/direct-debit/request-refund-unauthorised-direct-debit","text":"Request to refund a direct debit"}]},{"componentType":"linkList","iconTitle":{"title":"Payments"},"textLinks":[{"url":"/en/personal/payments/bank-accounts","text":"Bank accounts"},{"url":"/en/personal/payments/pay-with-your-phone","text":"Mobile payments"},{"url":"/en/personal/payments/money-transfers","text":"Transfer money"},{"url":"/en/personal/payments/creditcards","text":"Credit cards"},{"url":"/en/personal/payments/debit-cards","text":"Debit cards"},{"url":"/en/personal/payments/cash","text":"Cash"},{"url":"/en/personal/payments/payments-abroad","text":"Payments abroad"},{"url":"/en/personal/payments/switch-to-ing","text":"Switch from your current bank to ING"},{"url":"/en/personal/payments/rates","text":"Payment product rates overview"},{"url":"/particulier/betalen/bankrekeningen/pakketvergelijken","text":"Compare packages"}]}]}}}