No problem! If the account number doesn't exist, the amount will automatically be refunded to your account within a few days. This only applies to Dutch banks, however. If you've accidentally sent money to a foreign account number that doesn't exist and you haven't been refunded after a few days have passed, please contact your bank.
"},"title":"1. You've accidentally sent money to an account number that does not exist"},{"componentType":"paragraph","richBody":{"value":"If you know the person you've accidentally sent the money to, you can send them a payment request. You can also contact the person or institution in question. They're legally required to send the money back to you.
"},"title":"2. You've accidentally sent money to someone you know"},{"componentType":"paragraph","richBody":{"value":"Because the payment was made with your authorisation, we can not refund the amount to your account. Whether or not you'll get the money back depends on the recipient. Here's what you can do:
Your bank may be able to advise you on the next steps and, in some cases, offer mediation. Mediation means that we will send a written request to the recipient, asking them to return the money within a specified period. If the recipient does not return the money within that period, we may then share the recipient's personal details with you. You can then choose to take legal action yourself.
Please note: help investigating an 'undue payment' is only available if the transaction happened within the last 13 months.
"},"title":"3. You've accidentally sent money to someone you don't know"},{"componentType":"paragraph","richBody":{"value":"First, contact the seller. If you are unable to resolve the issue and believe you may have been a victim of online fraud, report the incident to the police. Because the payment was made with your authorisation, we cannot refund the amount to your account.
"},"title":"4. I bought something online, but I didn't receive it"},{"componentType":"paragraph","richBody":{"value":"You made an iDEAL payment, but you have not received a confirmation from the webshop or organisation. It appears that the payment has not been received. The webshop or organisation should contact their own bank to investigate what went wrong. You can find the iDEAL transaction number in the payment details of your transaction and provide it to them. The iDEAL transaction number consists of 16 digits and starts with one of the following prefixes: 0020, 0030, 0050, 1150, 0140, 0170, 0670, 1030, 0640, 0370, or 0750.
"},"title":"5. iDEAL payment debited but not received"},{"componentType":"paragraph","richBody":{"value":"Have you made an international payment with incorrect details, such as an account number or name? That’s frustrating, but in some cases we can help.
We explain step by step what your options are, such as starting an investigation or (if possible) cancelling the payment. What’s possible depends on the payment status and the cooperation of the receiving bank or beneficiary.
"},"textLinks":[{"text":"International payments","url":"/en/personal/payments/money-transfers/international-payment"}],"title":"6. You made an incorrect international (non-SEPA) payment"},{"componentType":"sectionTitle","title":"Most Frequently Asked Questions"},{"accordionList":[{"richBody":{"value":"With the IBAN Name Check, we make online payments easier and more secure, helping to prevent fraud and mistakes. The IBAN Name Check verifies whether the name you enter matches the name associated with the IBAN at the bank. You'll receive a notification if the details don't match.
The IBAN Name Check works for Dutch bank account numbers and is automatically performed for payments made in My ING and the ING App, except for batch payments. You do not need to sign up for the IBAN Name Check, and no separate app or program is required.
"},"title":"How do I know I'm using the correct details for my transfer?"},{"richBody":{"value":"For transfers that you have authorised yourself, you will not see a "Refund" button. We are also unable to reverse these transfers on your behalf. Only direct debits can be blocked or reversed.
"},"title":"Which payments can I reverse myself?"}],"componentType":"accordion"},{"componentType":"linkList","iconTitle":{"title":"More about"},"textLinks":[{"text":"Direct debits","url":"/en/personal/payments/direct-debit/automatic-debit"},{"text":"Download the ING app","url":"/en/personal/digital-banking/app"},{"text":"Apply for My ING (internet banking)","url":"/en/personal/digital-banking/apply"},{"text":"Failed transaction?","url":"/particulier/betalen/geld-overmaken/overschrijven-niet-gelukt"}]},{"componentType":"linkList","iconTitle":{"title":"Payments"},"textLinks":[{"text":"Bank accounts","url":"/en/personal/payments/bank-accounts"},{"text":"Mobile payments","url":"/en/personal/payments/pay-with-your-phone"},{"text":"Transfer money","url":"/en/personal/payments/money-transfers"},{"text":"Credit cards","url":"/en/personal/payments/creditcards"},{"text":"Debit cards","url":"/en/personal/payments/debit-cards"},{"text":"Cash","url":"/en/personal/payments/cash"},{"text":"Payments abroad","url":"/en/personal/payments/payments-abroad"},{"text":"Switch from your current bank to ING","url":"/en/personal/payments/switch-to-ing"},{"text":"Payment product rates overview","url":"/en/personal/payments/rates"},{"text":"Compare packages","url":"/en/personal/plans/4-compare-plans"}]}]},"hasMacro":false,"id":"e6cf146d-c63c-41c1-a7b2-ae3d037486e4","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Transfer money","url":"/en/personal/payments/money-transfers"}},"componentType":"productHeader","coreHeader":{"body":"It could happen to anyone. You accidentally enter the wrong account number, select the wrong account, make a double payment or forget to cancel a recurring payment. Six situations, each with its own solution.","headerImage":{"extension":"jpg","original":"https://assets.ing.com/m/6ced896c0169db6e/original/SDD-fraud-1920.jpg","publishedAt":"2022-10-05T09:53:19Z","transformBaseUrl":"https://assets.ing.com/transform/40828065-e090-46b9-9b55-9ce3cc1ef54f/SDD-fraud-1920","type":"image","updatedAt":"2022-10-05T09:55:08Z","width":1920},"subtitle":"How to get your money back","title":"Made a payment in error"},"cta":{"componentType":"cta","textLink":{"text":"Make a refund or payment request","url":"https://mijn.ing.nl/banking/orders/payment-requests"}}},"publishDate":"2026-09-08T15:53:57.323+02:00"}}