For (automatic) direct debits, different rules apply than to payments you've manually made. These transaction descriptions won't include a ‘Refund’ button. We're also not able to get this money back for you either.
"},"textLinks":[{"text":"See how to reverse an incorrect direct debit","url":"/en/personal/payments/direct-debit/request-refund-unauthorised-direct-debit"}],"title":"You can only manually cancel direct debits"},{"componentType":"paragraph","richBody":{"value":"No problem! The money will be automatically refunded, appearing back in your account within a few days. This only applies to Dutch banks, however. If you've accidentally sent money to a foreign account number that doesn't exist and you haven't been refunded after a few days have passed, please contact your bank.
"},"title":"1. You've accidentally sent money to an account number that does not exist"},{"componentType":"paragraph","richBody":{"value":"If you know the person you've accidentally sent the money to, you can send them a payment request. You can also contact the person or institution in question. They're legally required to send the money back to you.
"},"title":"2. You've accidentally sent money to someone you know"},{"componentType":"paragraph","richBody":{"value":"Whether or not you'll get the money back depends on the recipient. Here's what you can do:
No worries. If the account number does not exist, the amount will automatically be refunded to your account within a few days. Please note that this only applies to transfers made to Dutch banks.
Have you transferred money to a foreign account number and have not received the money back yet? Then please contact us.
"},"title":"4. You transferred money to a non-existing bank account number"},{"componentType":"paragraph","richBody":{"value":"You made an iDEAL payment, but you have not received a confirmation from the webshop or organisation. It appears that the payment has not been received. The webshop or organisation should contact their own bank to investigate what went wrong. You can find the iDEAL transaction number in the payment details of your transaction and provide it to them. The iDEAL transaction number consists of 16 digits and starts with one of the following prefixes: 0020, 0030, 0050, 1150, 0140, 0170, 0670, 1030, 0640, 0370, or 0750.
"},"title":"5. iDEAL payment debited but not received"},{"componentType":"paragraph","richBody":{"value":"Have you made an international payment with incorrect details, such as an account number or name? That’s frustrating, but in some cases we can help.
We explain step by step what your options are, such as starting an investigation or (if possible) cancelling the payment. What’s possible depends on the payment status and the cooperation of the receiving bank or beneficiary.
"},"textLinks":[{"text":"International payments","url":"/en/personal/payments/money-transfers/international-payment"}],"title":"6. You made an incorrect international (non-SEPA) payment"},{"componentType":"paragraph","richBody":{"value":"Please contact the seller first. If it turns out you were scammed, report it to the police.
"},"textLinks":[{"text":"Read more about internet fraud","url":"/de-ing/veilig-bankieren/soorten-oplichting-fraude/oplichting-bij-aankoop-via-internet"}],"title":"Bought something online, but never received the item?"},{"componentType":"paragraph","richBody":{"value":"Did you know that IBAN Name Check for online transactions will show you a pop-up message if the name and IBAN number don't match the bank's records? This will reduce the risk of payments made in error.
"},"textLinks":[{"text":"More about the IBAN Name Check","url":"/particulier/betalen/geld-overmaken/iban-naam-check"}],"title":"Better safe than sorry"},{"componentType":"cta","textLink":{"text":"Make a refund or payment request","url":"https://mijn.ing.nl/banking/orders/payment-requests"}},{"componentType":"linkList","iconTitle":{"title":"More about"},"textLinks":[{"text":"Direct debits","url":"/en/personal/payments/direct-debit/automatic-debit"},{"text":"Download the ING app","url":"/en/personal/digital-banking/app"},{"text":"Apply for My ING (internet banking)","url":"/en/personal/digital-banking/apply"},{"text":"Failed transaction?","url":"/particulier/betalen/geld-overmaken/overschrijven-niet-gelukt"}]},{"componentType":"linkList","iconTitle":{"title":"Payments"},"textLinks":[{"text":"Bank accounts","url":"/en/personal/payments/bank-accounts"},{"text":"Mobile payments","url":"/en/personal/payments/pay-with-your-phone"},{"text":"Transfer money","url":"/en/personal/payments/money-transfers"},{"text":"Credit cards","url":"/en/personal/payments/creditcards"},{"text":"Debit cards","url":"/en/personal/payments/debit-cards"},{"text":"Cash","url":"/en/personal/payments/cash"},{"text":"Payments abroad","url":"/en/personal/payments/payments-abroad"},{"text":"Switch from your current bank to ING","url":"/en/personal/payments/switch-to-ing"},{"text":"Payment product rates overview","url":"/en/personal/payments/rates"},{"text":"Compare packages","url":"/en/personal/plans/4-compare-plans"}]}]},"hasMacro":false,"id":"e6cf146d-c63c-41c1-a7b2-ae3d037486e4","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Transfer money","url":"/en/personal/payments/money-transfers"}},"componentType":"productHeader","coreHeader":{"body":"It could happen to anyone. You accidentally enter the wrong account number, select the wrong account, make a double payment or forget to cancel a standing order. Three situations, each with its own solution.","headerImage":{"extension":"jpg","original":"https://assets.ing.com/m/6ced896c0169db6e/original/SDD-fraud-1920.jpg","transformBaseUrl":"https://assets.ing.com/transform/40828065-e090-46b9-9b55-9ce3cc1ef54f/SDD-fraud-1920","type":"image","width":1920},"subtitle":"How to get your money back","title":"Made a payment in error"},"cta":{"componentType":"cta","textLink":{"text":"Make a refund or payment request","url":"https://mijn.ing.nl/banking/orders/payment-requests"}}},"publishDate":"2026-07-23T09:07:44.687+02:00"}}