Instant Payments are transfers in euro within Europe (the so-called SEPA area) that are credited to beneficiary’s account within seconds. Every day of the week and at any time of the day. Even at night, during weekends and bank holidays!
"}},{"title":"Do I need to activate Instant Payments?","richBody":{"value":"No. You do not need to activate your account or card voor Instant Payments. If you receive a message to activate or enable Instant Payments this is very likely an attempt at fraud.
"},"textLinks":[{"url":"/en/bank/safe-banking","text":"Recognize and prevent fraud"}]},{"title":"How can I make an Instant Payment?","richBody":{"value":"Transfers in euro within the Netherlands via My ING and the ING App are automatically executed as Instant Payment if possible. In this case you will see on the transfer screen that the money is received 'Instantly' in the receiver's account.
In case of planning a transfer with an execution date in the future or a standing order, it is possible to choose 'Instantly' (instant payment) or 'Within a business day' (as a regular European Transfer). We advise to only use the Instant Payment option for scheduled payments if the money needs to arrive exactly on the planned day(s), also on weekends or bank holidays. It is not possible to choose a time of processing.
For transfers in euro to a bank outside the Netherlands but within Europe (the so-called SEPA area), it is possible to choose 'Instantly' (Instant Payment) or 'Within a business day' (as a regular European Transfer).
No. Instant Payments are always transfers in euro. See International payment (Wereldbetaling) for transfers in other currencies.
"},"textLinks":[{"url":"/en/personal/payments/money-transfers/international-payment","text":"International payment (Wereldbetaling)"},{}]},{"title":"How much does an Instant Payment cost?","richBody":{"value":"There’s no additional charge for an Instant Payment compared to a regular European money transfer.
"}},{"title":"Why wasn’t my transfer processed as an Instant Payment?","richBody":{"value":"A payment will not be processed as an Instant Payment in the following situations:
the beneficiary’s bank does not participate in Instant Payments;
the beneficiary’s account is currently redirected by a switch service (Overstapservice) to a bank that does not participate in Instant Payments;
Instant Payments are not possible due to a technical problem or maintenance at a participating bank;
You did not choose instant processing for a euro transfer outside the Netherlands or for a scheduled or recurring transfer.
If a transfer is sent as an Instant Payment but fails, we’ll let you know as follows:
on-screen error message, and/or;
inbox message, and/or;
Credit return booking (debit booking immediately followed by a credit bokoing stating the reason for rejection)
If a transfer fails with reason 'Cannot be transferred instantly’ or ‘Timeout’, you can use the 'Resend’ button to send the money as a regular European money transfer with a maximum processing time of one business day. Check your transactions first to make sure the amount hasn’t been debited.
"}},{"title":"Why are some Instant Payments from and to other countries denied by ING?","richBody":{"value":"It could take us more than a few seconds to carry out the checks required by laws and regulations on transactions to and from other countries.
In that case:
we'll reject the transaction;
we'll state as rejection reason the transaction could not be processed instantly;
nothing will be debited/credited to your account;
for incoming payments that ING rejects you are not notified. It is up to the payer or their bank whether they will retry as a regular, non-instant transfer;
for outgoing transfers by ING customers that fail as Instant Payment repeatedly, the transfer can be done as a regular, non-instant transfer using the ‘Resend’ option in My ING or the 'Try again' option in the ING App (from the on-screen error message or from the rejected payment in your Order overview).
Absolutely. When setting up a recurring transfer in Mijn ING or the ING App, you can choose the 'Direct' processing option. This means the payment can be executed 24 hours a day, 7 days a week—even if the scheduled date is during the weekend or on a bank holiday.
However, there is an important difference between an instant recurring transfer and a regular recurring transfer when there are insufficient funds at the time of execution:
Regular recurring transfer: If your payment account lacks sufficient funds at the scheduled time, ING will attempt to process the transfer for up to 4 working days after the original date. If there’s still not enough available balance after those 4 days, the transfer will be cancelled.
Instant recurring transfer: If there are insufficient funds at the time of execution, the transfer is immediately rejected.
You won’t receive a notification about this. Instead, you can view the rejected recurring transfer in the 'Order overview' of Mijn ING and the ING App under 'Rejected orders'.
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