{"type":"document","data":{"id":"9ffa9180-8190-47dd-abe5-31fc3a49a874","localeString":"en-GB","publishDate":"2026-03-19T11:10:30.038+01:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Our services and opening hours vary slightly on some public holidays. Find out more."},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"body":"Our services and opening hours vary on some public holidays.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/e0ed15e9-732e-400c-bdde-0781f03e8d17/Overhead-view-of-dining-table-with-food","type":"image","width":4032,"original":"https://assets.ing.com/m/6c17426d2bb749a3/original/Overhead-view-of-dining-table-with-food.jpg","extension":"jpg"},"title":"Services on public holidays"},"backLink":{"textLink":{"url":"/en/personal/payments/money-transfers","text":"Transfer money"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Payment transactions on public holidays"},{"componentType":"paragraph","richBody":{"value":"

Our processing of payments varies on some national and international holidays. If we receive your payment order on a public holiday, we’ll process it the next business day – except for instant payments, which are always processed immediately. Follow the link below to see on which days your payment orders will and will not be processed.

"},"textLinks":[{"url":"/particulier/betalen/geld-overmaken/betalingsverkeer-op-feestdagen","text":"Payment transactions on public holidays"}]},{"componentType":"sectionTitle","title":"Telephone customer service, chat and webcare availability"},{"componentType":"paragraph","richBody":{"value":"
DateHolidayAvailability
Thursday 24 December 2026Christmas EveUntil 4:00 pm
Friday 25 December 2026Christmas DayClosed
Saturday 26 December 2026Second day of ChristmasClosed
Wednesday 31 December 2025New Year's EveUntil 4:00 pm
Thursday 1 January 2026New Year's dayClosed
Sunday 5 April 2026Easter MondayClosed
Monday 27 April 2026KingsdayClosed
Tuesday 5 May 2026Liberation Day

Regular opening hours

Thursday 14 May 2026Ascension DayClosed
Monday 25 May 2026Whit MondayClosed

This availability applies to our telephone customer service, chatting with one of our employees and our webcare team. The hotline can be reached 24/7 on 020 22 888 00. This number is only for reporting the loss or theft of and for blocking debit cards, credit cards and transfer forms. 

"},"textLinks":[{"url":"https://mijn.ing.nl/banking/mobile/service?dialog=service-contacts-chat","text":"Got a question? Start a chat"}]},{"componentType":"sectionTitle","title":"Availability of Investment services"},{"componentType":"paragraph","richBody":{"value":"
DateHolidayAvailability
Thursday 24 December 2026Christmas EveUntil 4:00 PM
Friday 25 December 2026Christmas DayClosed
Saturday 26 December 2026Second day of ChristmasClosed
Wednesday 31 December 2025New Year's EveUntil 4:00 PM
Thursday 1 January 2026New Year's dayClosed
Monday 6 April 2026Easter MondayClosed
Monday 27 April 2026KingsdayUntil 5:30 PM
Tuesday 5 May 2026Liberation DayUntil 5:30 PM
Thursday 14 May 2026Ascension DayUntil 5:30 PM
Monday 25 May 2026Whit MondayUntil 5:30 PM
"}},{"componentType":"sectionTitle","title":"ING branch and service point opening hours"},{"componentType":"paragraph","richBody":{"value":"

Want to know which branch is open when? Please note: if you want to visit an ING branch for advice on a mortgage, investing or for help with your daily banking, you’ll need to schedule an appointment first.

"},"textLinks":[{"url":"/particulier/klantenservice/bankzaken-beginnen-of-beeindigen/geldautomaat-of-kantoor-zoeken","text":"View our opening hours"}]},{"componentType":"linkList","iconTitle":{"title":"More information"},"textLinks":[{"url":"/en/personal/payments/creditcards/credit-card-due-date","text":"Credit card payment due dates"},{"url":"/particulier/betalen/bankrekeningen/afschriften","text":"Account statement delivery dates"}]}]}}}