During the transition to Wero, you may come across either the Wero logo or iDEAL | Wero. Online stores have until the end of 2027 to make the switch.
"}},{"componentType":"highlight","richBody":{"value":"Have you received an email about Wero and blocking your account? Do not click on anything and delete the message immediately. Never enter your personal data, payment card details, login details or security codes. Take a look here for more information.
"},"title":"Watch out for phishing!"},{"componentType":"sectionTitle","title":"New screen, trusted way to pay"},{"componentType":"paragraph","richBody":{"value":"
The payment screen may look different, but paying works just the way you're used to.
Below you'll find a few example screens. This makes it easy to recognise the Wero payment process.
"}},{"alignedImage":{"position":"bottom","extension":"png","original":"https://assets.ing.com/asset/e065c016-4315-4113-b633-48ff3c2f1128/Wero-desktop.png","transformBaseUrl":"https://assets.ing.com/transform/e065c016-4315-4113-b633-48ff3c2f1128/Wero-desktop"},"componentType":"paragraph","richBody":{"value":""},"title":"Here's how to recognize Wero on your computer:"},{"componentType":"paragraph","richBody":{"value":""},"title":"Here's how to recognize Wero on your phone:"},{"componentType":"appPromoter","featureSlideList":[{"body":"Check out as usual and select Wero as your payment method.","image":{"extension":"png","original":"https://assets.ing.com/asset/98a8b85d-849c-4736-906e-dcb4fccabd7c/Wero-ecom-flow.png","publishedAt":"2026-10-02T09:02:14Z","transformBaseUrl":"https://assets.ing.com/transform/98a8b85d-849c-4736-906e-dcb4fccabd7c/Wero-ecom-flow","type":"image","updatedAt":"2026-10-02T09:02:34Z","width":750},"title":"Choose Wero as your payment method"},{"body":"Select your bank from the list to continue.","image":{"extension":"png","original":"https://assets.ing.com/asset/740d17e4-b075-4999-8db2-38ed28a6b141/Wero-selector-screen.png","publishedAt":"2026-10-08T12:09:29Z","transformBaseUrl":"https://assets.ing.com/transform/740d17e4-b075-4999-8db2-38ed28a6b141/Wero-selector-screen","type":"image","updatedAt":"2026-10-08T12:09:47Z","width":750},"title":"Select your bank"},{"body":"The ING App will open automatically so you can confirm your payment.","image":{"extension":"png","original":"https://assets.ing.com/asset/19f82a42-f592-417c-963e-eb2acba77be4/Wero-ecom-flow.png","publishedAt":"2026-10-02T09:02:14Z","transformBaseUrl":"https://assets.ing.com/transform/19f82a42-f592-417c-963e-eb2acba77be4/Wero-ecom-flow","type":"image","updatedAt":"2026-10-02T09:02:34Z","width":750},"title":"You will be redirected to the ING App"},{"body":"Open the ING App and log in.","image":{"extension":"png","original":"https://assets.ing.com/asset/1a417a46-0ce8-428e-82d4-38f4edeb6a75/Wero-ecom-flow.png","publishedAt":"2026-10-02T09:02:14Z","transformBaseUrl":"https://assets.ing.com/transform/1a417a46-0ce8-428e-82d4-38f4edeb6a75/Wero-ecom-flow","type":"image","updatedAt":"2026-10-02T09:02:34Z","width":750},"title":"Log in to your ING App"},{"body":"Review the details and securely complete your purchase in the ING app.","image":{"extension":"png","original":"https://assets.ing.com/asset/02dfae1d-8cdb-4335-ba20-f368f03d25b8/Wero-ecom-flow.png","publishedAt":"2026-10-02T09:02:14Z","transformBaseUrl":"https://assets.ing.com/transform/02dfae1d-8cdb-4335-ba20-f368f03d25b8/Wero-ecom-flow","type":"image","updatedAt":"2026-10-02T09:02:34Z","width":750},"title":"Confirm your order"},{"body":"After confirmation, you will be automatically redirected back to the online store.","image":{"extension":"png","original":"https://assets.ing.com/asset/f5c7baab-1454-4dda-91b9-ee1efbbbbddb/Wero-ecom-flow.png","publishedAt":"2026-10-02T09:02:14Z","transformBaseUrl":"https://assets.ing.com/transform/f5c7baab-1454-4dda-91b9-ee1efbbbbddb/Wero-ecom-flow","type":"image","updatedAt":"2026-10-02T09:02:35Z","width":1125},"title":"Back to the online store"}]},{"componentType":"paragraph","richBody":{"value":"Good to know: you confirm Wero payments and payment requests in your ING App. This is not possible in My ING or with the ING Scanner.
"}},{"componentType":"sectionTitle","title":"Timeline: from iDEAL to Wero"},{"componentType":"applicationProcess","steps":{"stepList":[{"body":"We’re in a transition period. You’ll now see the iDEAL | Wero logo, but nothing else is changing. You can still pay the way you’re used to with the ING App.","title":"Now: iDEAL | Wero"},{"body":"You'll see the Wero logo more and more often instead of iDEAL | Wero. Online stores have until the end of 2027 to fully switch to Wero.","title":"Late October 2026: Wero becomes more common"},{"body":"With Wero, you'll get access to extra features, such as:\r\n- Recurring payments for subscriptions, such as streaming services\r\n- Pay on delivery\r\n- Send payment requests across Europe\r\n- Purchase protection: if something goes wrong with your order, Wero helps you request a refund or resolve the issue with the seller.","title":"2027: More with Wero"},{"body":"Wero is the new standard for online payments in the Netherlands and across Europe. You'll only see the Wero logo.","title":"End of 2027: Wero only"}]}},{"componentType":"sectionTitle","title":"Frequently asked questions about Wero"},{"componentType":"accordion"},{"accordionList":[{"richBody":{"value":"iDEAL is evolving into Wero to meet the changing needs of consumers in an increasingly connected Europe. As online shopping becomes more international, Wero will enable seamless payments across multiple European countries, making it easier to pay both at home and abroad.
The transition also creates opportunities to deliver more convenience and innovative services, such as purchase protection, while continuing to offer a simple and trusted payment experience. By bringing European banks and payment providers together, Wero can invest in the future of digital payments and introduce new features more quickly.
"},"title":"Why is iDEAL becoming Wero?"},{"richBody":{"value":"
Wero offers the same trust, convenience and simplicity as iDEAL through paying via your own bank. But it also adds the opportunity to buy online and (in the future) in-store in other countries as easily as at you can at home. Over time Wero also plans to offer new purchase protection features, plus subscriptions, event-dependent payments and other new ways to pay.
"},"title":"What are the differences between iDEAL and Wero?"},{"richBody":{"value":"The transition starts in 2026 and is expected to be completed by the end of 2027. Until then, you can continue to use both iDEAL and Wero side by side in the ING App. If you use My ING and the ING Scanner, you can keep paying with iDEAL just as usual.
"},"title":"When will iDEAL be replaced by Wero"},{"richBody":{"value":"After the transition from iDEAL to Wero is finalized on 31 December 2027 purchase protection will be activated. Wero’s purchase protection provides customers with the right to take action if they are treated unfairly regarding a purchase they make with Wero. The first step will be to communicate with the merchant through the ING App to try and find a solution. We will inform you about this new service nearer to the time.
"},"title":"What protections are available when I pay with Wero?"},{"richBody":{"value":"Yes, you need the ING App to confirm a Wero payment. Therefore, make sure you have the latest version of the app installed.
It is not possible to confirm a Wero payment via My ING or the ING Scanner. Wero payments can only be confirmed in the ING App.
"},"title":"Do I need the ING App for Wero?"}],"componentType":"accordion"}]},"hasMacro":false,"id":"d56dde71-b8eb-4c1e-84bd-c09fe2aabc6d","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"iDEAL","url":"/en/personal/payments/ideal-wero"}},"componentType":"productHeader","coreHeader":{"body":"Do you shop online? Since 2026, you'll see the iDEAL | Wero logo for most payments. From the end of October, iDEAL will gradually disappear. Until you only see Wero everywhere. \r\n\r\nWero is the successor to iDEAL and makes payments across Europe easier. You'll soon be able to use it in online shops, in stores and for payment requests.","headerImage":{"extension":"png","original":"https://assets.ing.com/asset/a0ef6fb2-8cde-47c9-9760-9dd95d61d5d1/Wero-hero.png","publishedAt":"2025-11-06T17:09:09Z","type":"image","updatedAt":"2026-09-25T12:54:41Z","width":8192},"subtitle":"New logo, the same trusted way to pay.","title":"From iDEAL to Wero"},"usps":[{"body":"Pay in more and more European countries","icon":{"altTextNL":"\"\"","extension":"svg","original":"https://assets.ing.com/m/1ac881ad720427e/original/Notification-Success_Outline.svg","publishedAt":"2022-07-04T15:01:59Z","transformBaseUrl":"https://assets.ing.com/transform/a55a819e-9048-4e0a-8bc9-0a1fff0b223a/Notification-Success_Outline","type":"image","updatedAt":"2023-12-21T20:25:32Z","width":32}},{"body":"Quick and secure checkout","icon":{"altTextNL":"\"\"","extension":"svg","original":"https://assets.ing.com/m/1ac881ad720427e/original/Notification-Success_Outline.svg","publishedAt":"2022-07-04T15:01:59Z","transformBaseUrl":"https://assets.ing.com/transform/a55a819e-9048-4e0a-8bc9-0a1fff0b223a/Notification-Success_Outline","type":"image","updatedAt":"2023-12-21T20:25:32Z","width":32}},{"body":"Pay the way you're used to paying","icon":{"altTextNL":"\"\"","extension":"svg","original":"https://assets.ing.com/m/1ac881ad720427e/original/Notification-Success_Outline.svg","publishedAt":"2022-07-04T15:01:59Z","transformBaseUrl":"https://assets.ing.com/transform/a55a819e-9048-4e0a-8bc9-0a1fff0b223a/Notification-Success_Outline","type":"image","updatedAt":"2023-12-21T20:25:32Z","width":32}}]},"publishDate":"2026-10-21T14:54:29.152+02:00"}}