Quickly done in the ING App: type 'iDEAL profile' in the search bar and start your registration.
"}},{"componentType":"sectionTitle","title":"How does ordering and paying with an iDEAL profile work?"},{"componentType":"paragraph","richBody":{"value":"Ordering and paying online with iDEAL is now even easier and faster with your own iDEAL profile. In this profile, you enter some details once, like your current account at ING and the delivery address. On the next order, your profile will be recognised immediately by the online store. And your ING App will automatically open to confirm the payment.
"},"video":{"type":"video","originalUrl":"https://assets.ing.com/m/b926d867299f662/original/HOW-TO-24022_Betaalgemak_V05_NL_Subs.mp4","videoPreviewURLs":["https://assets.ing.com/asset/eac2ce20-cf32-4262-9a22-ea0a46032a6f/1080p/HOW-TO-24022_Betaalgemak_V05_NL_Subs.mp4","https://assets.ing.com/asset/eac2ce20-cf32-4262-9a22-ea0a46032a6f/mp4/HOW-TO-24022_Betaalgemak_V05_NL_Subs.mp4","https://assets.ing.com/asset/eac2ce20-cf32-4262-9a22-ea0a46032a6f/720p/HOW-TO-24022_Betaalgemak_V05_NL_Subs.mp4","https://assets.ing.com/asset/eac2ce20-cf32-4262-9a22-ea0a46032a6f/480p/HOW-TO-24022_Betaalgemak_V05_NL_Subs.mp4"],"thumbnails":{"mini":"https://assets.ing.com/m/b926d867299f662/mini-HOW-TO-24022_Betaalgemak_V05_NL_Subs.png","webimage":"https://assets.ing.com/m/b926d867299f662/webimage-HOW-TO-24022_Betaalgemak_V05_NL_Subs.png","thul":"https://assets.ing.com/m/b926d867299f662/thul-HOW-TO-24022_Betaalgemak_V05_NL_Subs.png"},"extension":["mp4"]}},{"componentType":"accordion","accordionList":[{"title":"Step by step: order and pay with an iDEAL profile","richBody":{"value":"Online store: (already offers the new iDEAL)
Watch the video to see how to create an iDEAL profile.
"},"video":{"type":"video","originalUrl":"https://assets.ing.com/m/1541c195a6ce4d94/original/Create-iDEAL-profile.mp4","videoPreviewURLs":["https://assets.ing.com/asset/7c880988-e8d4-4a3f-83a1-f27ec0df81d0/480p/Create-iDEAL-profile.mp4","https://assets.ing.com/asset/7c880988-e8d4-4a3f-83a1-f27ec0df81d0/1080p/Create-iDEAL-profile.mp4","https://assets.ing.com/asset/7c880988-e8d4-4a3f-83a1-f27ec0df81d0/720p/Create-iDEAL-profile.mp4","https://assets.ing.com/asset/7c880988-e8d4-4a3f-83a1-f27ec0df81d0/mp4/Create-iDEAL-profile.mp4"],"thumbnails":{"mini":"https://assets.ing.com/m/1541c195a6ce4d94/mini-Create-iDEAL-profile.jpg","webimage":"https://assets.ing.com/m/1541c195a6ce4d94/webimage-Create-iDEAL-profile.jpg","thul":"https://assets.ing.com/m/1541c195a6ce4d94/thul-Create-iDEAL-profile.jpg"},"extension":["mp4"]}},{"componentType":"accordion","accordionList":[{"title":"Create an iDEAL profile step by step","richBody":{"value":"Set up in your ING App quickly.
--> You will now automatically go to iDEAL.nl
Do you already have an iDEAL profile and like to add your favorite ING account? Tap ‘I already have a profile’.
From now on, shopping online will be even more convenient.
"},"alignedImage":{"position":"right","transformBaseUrl":"https://assets.ing.com/transform/eb3d520a-f5ff-41a7-8cef-dfac9e47ec8e/Savings_goals-Tools_Outline","altTextNL":"\"\"","original":"https://assets.ing.com/m/6c368d3243c21e12/original/Savings_goals-Tools_Outline.svg","extension":"svg"}}]},{"componentType":"sectionTitle","title":"Your information is secure"},{"componentType":"paragraph","richBody":{"value":"When you create an iDEAL profile, you enter into an agreement with the owner of iDEAL, Currence. Currence only shares personal information with others if necessary. For example, to combat fraud or to take security measures. Currence has made clear agreements with its suppliers about the processing of personal data so that this can take place as securely as possible.
"},"textLinks":[{"url":"https://assets.ing.com/m/59d52f70efcdf27d/original/Voorwaarden-iDEAL-consumenten.pdf","text":"iDEAL profile terms & conditions"}]},{"componentType":"sectionTitle","title":"Frequently Asked Questions"},{"componentType":"accordion","accordionList":[{"title":"Why an iDEAL profile?","richBody":{"value":"What can I do with an iDEAL profile?
In an iDEAL profile, you enter some personal details like your bank account and your delivery address. This means, for example, that the online store recognises you the next time you place an order. You won't have to enter your details again.
Please note: the iDEAL profile is only available in the ING App. At a later moment you can also use it with My ING.
I have customer accounts at online stores. Would I benefit from an iDEAL profile?
It's especially useful for online stores where you don't have a customer account. But also for stores where you do have a customer account, because you no longer have to select your payment account and can therefore finish your order a little faster.
An iDEAL profile is not the same as a customer account at a online store. With your iDEAL profile, you can't manage returns or view order information. You can arrange this directly at the webshop.
"}},{"title":"Create Profile: What do you need? How many bank accounts or delivery addresses can you add?","richBody":{"value":"What do I need to create an iDEAL profile?
You'll need 2 things: a current account at ING and the most recent version of the ING App. Log in, type 'iDEAL profile' in the search bar and start your registration.
What personal details must I enter in an iDEAL profile?
You'll enter the following details:
How many bank accounts can I add to my iDEAL profile?
You can add as many accounts as you want. Would you like to add an ING account? You can do so when you pay after selecting your account, see the image below. Add an account from a different bank using the app of the respective bank.
"},"alignedImage":{"position":"bottom","transformBaseUrl":"https://assets.ing.com/transform/07612985-4728-479f-b45d-6ff0007f2f9d/New-iDEAL-2-Add-account-to-iDEAL-2500x2500-meer-witruimte","original":"https://assets.ing.com/m/3d939e37c47f6594/original/New-iDEAL-2-Add-account-to-iDEAL-2500x2500-meer-witruimte.jpg","extension":"jpg"}},{"title":"Profile Management: All about logging in, changing and deleting your profile.","richBody":{"value":"Do I need to log in to my iDEAL profile to pay?
No, you don't. iDEAL recognises you and you can pay via the ING App.
How do I change my iDEAL profile?
Here's how:
How do I delete my iDEAL profile?
Here's how:
Can I add a youth current account to my iDEAL profile?
Yes, but you must be 16 years or older.
Can I add a joint account to my iDEAL profile?
Yes, you can. You and the co-account holder must both link the account to your own iDEAL profile.
Can I add an account to my iDEAL profile as an authorised representative?
No, that's not possible.
Can I add a business account to my iDEAL profile?
Yes, you can.
Can I also add an account from another bank?
Yes, you can. To add that account, log in to your iDEAL profile via the other bank's app.
"}},{"title":"How does my first payment work?","richBody":{"value":"Your iDEAL profile will not be recognised yet. Accept cookies when you pay for the first time. The next time you select iDEAL, your ING App will open immediately, so you can pay easily.
"}},{"title":"Can I use an account other than my preferred account?","richBody":{"value":"Yes, you can.
Do you want to pay with another ING account?
After selecting iDEAL, open your ING App. You can then select a different account.
Want to pay with an account from another bank?
Log in to your ING App and select "Cancel" in the top right corner; see the image below
There can be several reasons for this:
In this case, please pay with iDEAL as you would previously.
"},"alignedImage":{"position":"bottom"}},{"title":"Why do I see the iDEAL profile of my partner or child?","richBody":{"value":"This can happen if several people in the same family have an iDEAL profile and use the same tablet to shop online. The profile of your partner or child will then remain visible. The arrow at the top right of the screen allows you to select your own profile. See the image below.
"},"alignedImage":{"position":"bottom","transformBaseUrl":"https://assets.ing.com/transform/2c6d37fa-3dbe-4996-b6e4-7374f961a0ac/iDEAL-Switch-in-iDEAL-profile","original":"https://assets.ing.com/m/65f1c4e918ca4858/original/iDEAL-Switch-in-iDEAL-profile.jpg","extension":"jpg"}},{"title":"All about delivery addresses in your iDEAL profile","richBody":{"value":"I have entered more than one delivery address in my iDEAL profile. How do I switch addresses?
You can do that during checkout. You will then be taken to the iDEAL page ‘Order overview’. Here you can see which delivery addresses you have entered, and you can choose a different address.
Can I add another delivery address?
Yes, you can. In your iDEAL profile, tap or click the pencil to add a new address. See image below.
You'll confirm this in your app, then go back to your iDEAL profile. That's where you'll add the address. You can then continue with your order and payment.
"},"alignedImage":{"position":"bottom","transformBaseUrl":"https://assets.ing.com/transform/326ff94d-21ce-470e-ba74-05d3c80c5198/iDEAL-Order-summary_edit-details","original":"https://assets.ing.com/m/59d1a2291988aa59/original/iDEAL-Order-summary_edit-details.jpg","extension":"jpg"}},{"title":"At which online stores can I pay easy and order fast?","richBody":{"value":"At which online stores and other organisations can I pay easily?
As of April 2024, most online stores and other online payment methods are expected to offer the revamped iDEAL including easy payments. Find out what's available here https://www.ideal.nl/winkelplein. Does your online store not offer it yet? Then you'll simply pay with iDEAL the way you're used to.
At which online stores can I order fast?
You can see here https://www.ideal.nl/winkelplein which online stores and other online payment methods offer fast ordering.
And while you're shopping, you'll see the button below if the online store offers fast ordering.
"},"alignedImage":{"position":"right","transformBaseUrl":"https://assets.ing.com/transform/2a002729-e134-466c-aa13-222502591a3b/iDEAL-snell-bestellen-logo","original":"https://assets.ing.com/m/522070e3d570d6b0/original/iDEAL-snell-bestellen-logo.jpg","extension":"jpg"}},{"title":"Cookies: Why do iDEAL profiles require cookies to be stored? ","richBody":{"value":"Cookies ensure that your iDEAL profile is recognised by, for example, an online store. As a result, you do not have to enter any details you have already entered in your profile.
Which cookies are needed for optimal use of an iDEAL profile?
Your IDEAL profile uses two types of browser cookies:
1. Functional browser cookies
Functional browser cookies are technically necessary for a website/online store to function properly. For example, iDEAL (Currence) uses these browser cookies to remember your 'iDEAL profile' details and preferences about the use of browser cookies. You cannot disable functional browser cookies.
2. Analytical browser cookies
On your first visit to an online store that uses the new iDEAL, an analytical browser cookie is placed. When you next visit, this browser cookie remembers on your next visit whether you have visited the website before. The sole purpose of the browser cookie is gaining insight into the amount of website visitors and the way the website is used. This will gather technical information about the equipment used to visit the website. With the help of this data, the layout, content, and operation of a website can be better tailored to the behaviour of its visitors.
A browser cookie is explained, as is Processing of personal data: iDEAL Privacy & Cookie Statement, a small data file that is stored on your browser. No commercial third-party browser cookies are used. The website does not display any advertisements.
If you have any questions about this, please send an email to privacy@currence.nl or send a letter to:
Currence iDEAL B.V.
Attn: Data Protection Officer
PO Box 95301
1090 HH Amsterdam
"},"alignedImage":{"position":"right","transformBaseUrl":"https://assets.ing.com/transform/4edf4f23-e22f-4f52-aba9-343c55e4acd9/Trend-Retail-Media","original":"https://assets.ing.com/m/10679ace92b11f7/original/Trend-Retail-Media.jpg","extension":"jpg"}},{"title":"Is my data in my iDEAL profile secure?","richBody":{"value":"When you create an iDEAL profile, you will enter into an agreement with the owner of iDEAL, Currence. Currence only shares personal information with others if necessary. For example, to combat fraud or to take security measures. Currence has made clear agreements with its suppliers about the processing of personal data so that this can take place as securely as possible.
"}},{"title":"What is the payment limit for iDEAL?","richBody":{"value":"Daily you can pay up to € 2.000 through a digital payment, Payment Initiation Service, app or My ING transfer. You can change this daily digital limit yourself up to a higher amount. Read more about the digital daily limit .
Please arrange it on time, as increasing your digital daily limit takes 4 hours.
"}},{"title":"Can I reverse an iDEAL payment if, for example, I have made an iDEAL payment twice for the same order?","richBody":{"value":"No, that's not possible. The amount will be debited directly from your account and cannot be reversed. Do you want to cancel (one of) your online purchase(s) with the online store? Then there is often a reflection period. Check here which rules apply.
"}},{"title":"What should I do if my iDEAL payment fails?","richBody":{"value":"Check first if the payment has been debited or not. If the payment is not debited please check first if:
Then try to pay with iDEAL again.
Learn more about the digital daily limit
"}},{"title":"Is the new iDEAL free of charge?","richBody":{"value":"Yes, the new iDEAL costs you nothing extra as an ING customer.
"}},{"title":"The online store has not received my iDEAL payment, what should I do?","richBody":{"value":"If your iDEAL payment has been debited but the payment has not been received by the online store, you can contact the online store directly to solve the problem together. The online store will then find out what went wrong. To do this, the following information is needed:
If you and the online store can’t find a solution, then you can submit a complaint via Shopping secure.
"}},{"title":"What if I have a different question about iDEAL?","richBody":{"value":"
Can't find your question here? Then we'd be happy to help you via chat.
"}}]}]},"complementaryZone":{"flexComponents":[{"componentType":"cards","cards":[{"componentType":"serviceCard","cardType":"service","cardSize":"medium","title":"All about iDEAL","intro":"Read about the new iDEAL.","image":{"transformBaseUrl":"https://assets.ing.com/transform/40fc96fd-5a30-46ae-91d1-680bea680c8f/Nabestaanden-new-Icons_stap3-160x160-oranje","type":"image","width":160,"original":"https://assets.ing.com/m/776f09929ca745d/original/Nabestaanden-new-Icons_stap3-160x160-oranje.svg","extension":"svg"},"link":{"url":"/en/personal/payments/ideal"}},{"componentType":"serviceCard","cardType":"service","cardSize":"medium","title":"iDEAL-profile: Where to use?","intro":"Check which stores accept the new iDEAL.","image":{"transformBaseUrl":"https://assets.ing.com/transform/447532bf-76ba-4227-a107-72075d8afa4a/iDEAL-logo-insight","type":"image","width":189,"altTextEN":"Logo: iDEAL","altTextNL":"Logo: iDEAL","original":"https://assets.ing.com/m/1391db45ce346ebe/original/iDEAL-logo-insight.JPG","extension":"jpg"},"link":{"url":"https://www.ideal.nl/winkelplein"}}]}]}}}