{"type":"document","data":{"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"It’s easy to block a direct debit or get a refund in My ING.","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Arrange it yourself in My ING"},{"cards":[{"cardSize":"medium","cardType":"service","componentType":"serviceCard","intro":"Click on the payment in your current account and select 'Refund'","link":{"url":"https://mijn.ing.nl/banking/content/personal/payments-and-creditcards/requesting-a-direct-debit-refund"},"title":"Refund"},{"cardSize":"medium","cardType":"service","componentType":"serviceCard","intro":"Click a creditor at the bottom of your list of direct debits and select 'Block' or ‘Unblock’","link":{"url":"https://mijn.ing.nl/banking/content/personal/payments-and-creditcards/blocking-a-direct-debit"},"title":"Block/unblock"},{"cardSize":"medium","cardType":"service","componentType":"serviceCard","intro":"Find the planned payment in your direct debits and select ‘Refuse’","link":{"url":"https://mijn.ing.nl/banking/content/personal/payments-and-creditcards/refusing-a-direct-debit"},"title":"Reject"}],"componentType":"cards"},{"componentType":"linkList","iconTitle":{"title":"Also useful for your direct debits"},"textLinks":[{"text":"Change or cancel mandate","url":"https://mijn.ing.nl/banking/content/personal/payments-and-creditcards/changing-or-cancelling-a-direct-debit"},{"text":"Set maximum amount","url":"https://mijn.ing.nl/banking/content/personal/payments-and-creditcards/setting-a-maximum-amount"}]},{"componentType":"paragraph","richBody":{"value":"<ul><li>Log in to your app.</li><li>Tap the payment in your current account.</li><li>Select ‘Refund’ at the bottom and follow the steps.</li></ul>"},"title":"Get a refund in the app"},{"componentType":"paragraph","richBody":{"value":"<p>First call the company that collected the payment. Maybe they made a mistake. If that won’t work, report it to us (within 13 months of the debit date). If the payment wasn’t authorised, you&apos;ll get your money back.</p>"},"textLinks":[{"text":"Report unauthorised direct debit","url":"https://mijn.ing.nl/banking/orders/direct-debits/report-unauthorized"}],"title":"Unauthorised direct debit older than 56 days?"}]},"hasMacro":false,"id":"b2b7bf5e-4f2d-4c8b-bbe8-cc6bed7cf626","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"All about payments","url":"/en/personal/payments"}},"componentType":"productHeader","coreHeader":{"body":"If you don’t agree with a direct debit payment, first call the company that collected it. Meanwhile, you can choose between blocking the direct debit if you no longer want it, requesting a refund if the payment has already been collected (up to 56 days ago) or rejecting a direct debit if you don’t want us to make a planned payment.","headerImage":{"extension":"jpg","original":"https://assets.ing.com/m/1fa14bfbe2bb9433/original/track-your-investments-1920.jpg","transformBaseUrl":"https://assets.ing.com/transform/2874789e-868d-444f-a7df-a4e369c9a012/track-your-investments-1920","type":"image","width":1920},"subtitle":"Unauthorised direct debit? We’ve got you covered!","title":"Block a direct debit or get a refund"},"headerNotification":{"notification":{"body":"To change or cancel a direct debit, please contact the company that you authorised so that you don’t get behind on payments.","notificationType":"information","personalizationTaxonomy":{"taxonomyType":"personalizationTaxonomy"},"productTaxonomy":{"taxonomyType":"productTaxonomyContainer"}}}},"publishDate":"2026-06-04T10:25:34.148+02:00"}}