With direct debit, you authorise a company (the ‘creditor’) to collect an agreed amount from your account once or regularly, for example monthly. This is on the condition that you always have sufficient funds in your current account so the creditor can collect the payment.
If you don't have enough money in your current account, we’ll try to make the payment during another four business days. If a weekend or public holiday falls in that period, we won’t count those, but we will try to make the payment on those days. Tip: Did you know that many companies give a discount if you pay by direct debit?
"}},{"title":"How to give your authorisation","richBody":{"value":"To pay by direct debit, complete, sign and return the direct debit mandate form supplied by the creditor. You can also authorise a direct debit online if the creditor offers that option. You’ll then be redirected from the creditor's website to My ING, where you’ll give your authorisation.
"}},{"title":"How do I change or cancel a direct debit mandate?","richBody":{"value":"If you’ve authorised a company to collect a payment from your account automatically, you can change or cancel your mandate by submitting a written request to that company. Contact the company to discuss the best way to do that.
You can also use the mandate cancellation form to stop the direct debit. Complete the form and send it to the company (not ING). It’s a good idea to keep a copy for your records. And it's important to ask for confirmation that your mandate has been cancelled.
"}},{"title":"Set maximum amount","richBody":{"value":"You can also set a maximum amount for a direct debit to make sure the creditor will never collect more than that. You’ll set this limit per mandate.
How it works
If a payment was wrongly collected from your current account, it’s good to know that you can easily get a refund within 56 days after the debit date. If that time has passed, you can submit a ‘Unauthorised direct debit report’.
"},"textLinks":[{"url":"/en/personal/payments/direct-debit/request-refund-unauthorised-direct-debit","text":"More about unauthorised direct debits and refunds"}]},{"title":"Can I cancel a direct debit refund request?","richBody":{"value":"Requests for a direct debit refund cannot be cancelled. Please contact the creditor for assistance.
"}},{"title":"Where can I change, block or unblock my direct debits?","richBody":{"value":"You can manage your direct debits in your direct debits in My ING. You can refuse, get a refund, block and unblock a direct debit. To change or cancel a direct debit, please contact the company to whom the payment is due. You can also cancel a direct debit by using the mandate cancellation form.
"}}]},{"componentType":"linkList","iconTitle":{"title":"More about"},"textLinks":[{"url":"/en/personal/payments/direct-debit/request-refund-unauthorised-direct-debit","text":"Unauthorised direct debit"},{"url":"/particulier/hypotheek/jouw-hypotheek/wijziging-incassonummer","text":"Change ING mortgage direct debit"}]},{"componentType":"linkList","iconTitle":{"title":"Payments"},"textLinks":[{"url":"/en/personal/payments/bank-accounts","text":"Bank accounts"},{"url":"/en/personal/payments/pay-with-your-phone","text":"Mobile payments"},{"url":"/en/personal/payments/money-transfers","text":"Transfer money"},{"url":"/en/personal/payments/creditcards","text":"Credit cards"},{"url":"/en/personal/payments/debit-cards","text":"Debit cards"},{"url":"/en/personal/payments/cash","text":"Cash"},{"url":"/en/personal/payments/payments-abroad","text":"Payments abroad"},{"url":"/en/personal/payments/switch-to-ing","text":"Switch from your current bank to ING"},{"url":"/en/personal/payments/rates","text":"Payment product rates overview"},{"url":"/particulier/betalen/bankrekeningen/pakketvergelijken","text":"Compare packages"}]}]}}}