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1. Request online or in the ING app
Click the orange 'Personalise your card' button above. You will then be taken to the screen where you can replace your debit card. In step 3, ‘Your new debit card’, select ‘Personalised card’.
Would you like to apply for a My debit card through the app? You can do this by replacing your current debit card. Tap 'Service' in the bottom-right corner and then select 'Your cards'. Choose your debit card and choose the card you'd like to replace. Then select 'Replace card'.
2. Choose an image
Upload a picture of your own or select an image from our gallery.
If you've selected to use an image of your own, please make sure it meets our criteria. View the terms and conditions here (in Dutch).
3. Accept the terms
After you've accepted the terms and conditions for a new debit card, choose whether to keep your current PIN. You should also review the other details and submit your debit card replacement request.
4.We send your debit card
We'll review your submitted image. If it's approved, you'll receive your personalised debit card in the post. It should arrive within 5 business days after your request.
If your image for the personalised debit card does not meet the requirements, we will reject it. What happens next depends on the type of card you have.
In the meantime, you can activate Apple Pay or Google Pay immediately for your new card. This allows you to continue paying in stores and online, even if you have not yet received a new physical card
About two months before your debit card expires, you will automatically receive a new My Debit Card at your correspondence address. If you already have a My Debit Card, the same image will be printed on your new debit card.
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