You can easily block a card in the app or My ING. The same goes for unblocking.
If your card was lost, you don't need to report it to the police. If it was stolen, you will need to report it to the police.
"},"textLinks":[{"url":"https://mijn.ing.nl/banking/debit-card/block","text":"Block your debit card"},{"url":"https://mijn.ing.nl/banking/debit-card/unblock","text":"Unblock your debit card"}]},{"componentType":"sectionTitle","title":"Replace a card"},{"componentType":"paragraph","richBody":{"value":"You can have your debit card replaced immediately after blocking it. A new debit card costs €4.50. You'll receive your new card and PIN in the post within 5 business days after we've processed your request. You'll need to activate your debit card before you can use it – do so in the app or My ING. In the app, select 'Service’ and ‘Your cards’. Then select the card you'd like to activate.
You can also withdraw cash using Apple Pay and Google Pay with your Visa debit card and Debit Mastercard. Please note: you will need the PIN of your physical debit card for this. You can easily find this PIN in the ING app. Go to "Overview", tap "Debit cards", choose your card and select "Show PIN". Don’t have your new Visa Debit or Mastercard debit card yet? In that case, request your PIN using the button below and you’ll receive it within 5 working days at your correspondence address.
Before you can use your debit card to make contactless payments, you'll need to make one PIN transaction first.
Tip: you can use the virtual debit card on your phone to pay while you're waiting for your new debit card to arrive in the post. Need cash? You can use a cash code to make a withdrawal at a Geldmaat ATM.
"},"textLinks":[{"url":"/en/personal/payments/google-pay","text":"Learn more about Google Pay (for Android)"},{"url":"/en/personal/payments/apple-pay","text":"Learn more about Apple Pay (for iPhone)"},{"url":"https://mijn.ing.nl/banking/debit-card/replace","text":"Replace your debit card"},{"url":"https://mijn.ing.nl/banking/debit-card/reissue-pin","text":"Request PIN"}]},{"componentType":"cta","textLink":{"url":"https://mijn.ing.nl/banking/mobile/service?dialog=service-contacts-chat","text":"Ask a question right away"}},{"componentType":"sectionTitle","title":"ING Emergency Cash service"},{"componentType":"paragraph","title":"What's Emergency Cash?","richBody":{"value":"Say you're abroad and your debit card is lost or stolen. Within minutes, ING customers will be able to withdraw cash from their current account again, even without their debit card. More details:
How it works
If you need to use our Emergency Cash service, here's how:
Important information
You can only make use of our Emergency Cash service if your card is lost or stolen and have no other ways to pay. That means your debit card must be blocked for you to make use of this service. Emergency Cash isn't available in each country, and in some countries, different limits and/or additional regulations apply. Call the Hotline to find out in which countries you can make use of our Emergency Cash service: +31 (0) 20 22 888 00.
If you've (accidentally) shared your PIN with someone, block your debit card immediately. Doing so will prevent fraudulent use. Use the app or My ING to block your debit card and request a new card and PIN to be sent in the post. It's the safe thing to do.
If you don't use the app or My ING
Call our Hotline: +31 (0) 20 22 888 00 to request a new debit card plus PIN. You can reach us 24 hours a day, 7 days a week.
A new debit card costs €4.50.
"}},{"title":"I've found a debit card. What should I do?","richBody":{"value":"Please cut the card in half, chip included. Then throw it away.
"}},{"title":"I've entered the wrong PIN three times and my debit card was blocked as a result. How do I unblock it?","richBody":{"value":"