If you don't have a debit card or would like one for an authorised representative or child, you can request one online in My ING or the ING App.
"},"textLinks":[{"url":"https://mijn.ing.nl/banking/debit-card/request","text":"Request a debit card in My ING"}]},{"title":"Activating your debit card","richBody":{"value":"If one of the following applies to you, you'll need to activate your new debit card before you can use it.
You can activate your debit card online in My ING or in the ING App — quick and easy.
Please note: Before you can use contactless payments, you'll need to enter your PIN when you make a payment or withdrawal first.
"},"textLinks":[{"url":"/en/personal/payments/debit-cards/activate-debit-card","text":"Learn more about activating your debit card"},{"url":"https://mijn.ing.nl/banking/debit-card/activate","text":"Activate your debit card in My ING"}]},{"title":"Lost or forgotten PIN","richBody":{"value":"Forgot your PIN? You can easily view your current PIN in the ING App. Go to "Overview" tap "Debit cards", choose your debit card and select "Show PIN".
Don’t have your new Visa Debit or Mastercard Debit card yet? Then you can’t view your PIN in the ING App. In that case, request your PIN using the button below and you’ll receive it within 5 working days at your correspondence address.
"},"textLinks":[{"url":"https://mijn.ing.nl/banking/debit-card/reissue-pin","text":"Request PIN"}]},{"title":"Blocking a lost or stolen debit card","richBody":{"value":"If your card was lost or stolen, please block it immediately in My ING or the ING App.
If money has been taken out of your account, please contact our hotline immediately: +31 (0)20 22 888 00.
You can also call us from the app. That way, we'll know who's calling and will immediately have your details ready. It's quick, easy and safe.
"},"textLinks":[{"url":"https://mijn.ing.nl/banking/debit-card/block","text":"Block your debit card in My ING"},{"url":"/en/personal/payments/debit-cards/loss-or-theft","text":"More information"}]},{"title":"Unblocking a debit card","richBody":{"value":"Found your misplaced debit card? You can easily unblock it in My ING or the app.
"},"textLinks":[{"url":"https://mijn.ing.nl/banking/debit-card/unblock","text":"Unblock your debit card in My ING"}]},{"title":"Replacing a debit card","richBody":{"value":"You can easily have your debit card replaced in My ING or the ING App. Unfortunately, a submitted replacement request cannot be cancelled.
"},"textLinks":[{"url":"https://mijn.ing.nl/banking/debit-card/replace","text":"Replace your debit card in My ING"}]},{"title":"Changing a debit card's daily limit","richBody":{"value":"If you're making a big purchase like a car or kitchen, you can use your debit card to pay for it — online or in person. Simply change the daily limit and it'll go into effect immediately.
"},"textLinks":[{"url":"/en/personal/payments/debit-cards/limits","text":"More information"},{"url":"https://mijn.ing.nl/banking/debit-card/limits?ew=true","text":"Change limits in My ING"}]},{"title":"Using your debit card abroad","richBody":{"value":"Your ING debit card is set to global coverage by default. That means your card is accepted outside Europe, too. Easy and safe.
"},"textLinks":[{"url":"/en/personal/payments/debit-cards/abroad","text":"Tips for paying abroad"},{"url":"/en/personal/payments/creditcards/differences-debit-card-and-credit-card","text":"Debit card or credit card: which to use?"}]},{"title":"ING debit card payment brands (Maestro and V PAY)","richBody":{"value":"On the old ING debit cards, you’ll find a Maestro logo or a V PAY logo. With these Maestro or V PAY debit cards, you can withdraw cash and make payments safely in the Netherlands and across Europe. Outside Europe, the acceptance of these payment brands can differ per country.
Good news! This has changed with our new debit cards: Visa Debit and Debit Mastercard. These new cards replace Maestro and V PAY. They work the same as you’re used to, but they’re accepted much more widely around the world. Thanks to these new cards, there are no longer any differences in use or acceptance abroad.
When will ING send me my new debit card?
You’ll automatically receive the new debit card. Prefer not to wait? You can replace your card yourself.
You can pay contactless with all ING debit cards. Simply hold your card close to a payment terminal to pay.
Please note: Before you can use contactless payments, you'll need to enter your PIN when you make a payment or withdrawal first.
"},"textLinks":[{"url":"/en/personal/payments/debit-cards/contactless-payments","text":"Learn more about contactless payments"}]},{"title":"Charges and fees","richBody":{"value":"View our payment product rates overview for more information on charges and fees.
"},"textLinks":[{"url":"/particulier/betalen/tarieven/passen","text":"Insight in rates"}]},{"title":"Entered incorrect PIN three times","richBody":{"value":"If this happens, your debit card will be blocked (temporarily). Here's what you can do.
If you've entered an incorrect PIN three times at an ATM or during a contactless payment, please wait 24 hours. Your card will then be automatically unblocked.
If you've entered an incorrect PIN three times at a payment terminal, use your debit card to withdraw cash or check your balance at an ATM. Doing so will unblock your card.
"}},{"title":"My debit card doesn't work anymore. What now?","richBody":{"value":"Please check the following before replacing your debit card:
Still having trouble? Reach out via live chat so we can help. Or request a replacement debit card.
"}},{"title":"When will I receive my requested debit card?","richBody":{"value":"Have you requested a replacement debit card via Mijn ING or the ING App? You'll receive your new debit card at your correspondence address within 5 working days of your request. Are we replacing your debit card for you, for example because your card is about to expire? In that case, you'll receive an inbox message in Mijn ING and the ING App with the subject: ‘Your new ING debit card – activate mobile payments now.’ You'll receive your new debit card within 15 working days of this message.
Haven't you received the debit card after this period?
If your address is correct and you have waited the full delivery period, you can request a new debit card free of charge here.
You'll receive the new debit card at your correspondence address within 5 working days of your request.
"}},{"title":"I never use my debit card — can I cancel it?","richBody":{"value":"No, sorry. You'll need your debit card in case we need to verify your identity. This helps us keep banking safe.
If you have a joint account, the second debit card cannot be cancelled either. A joint account always comes with 2 debit cards, which are included in the package fee.
"}},{"title":"New Visa and Mastercard debit cards","richBody":{"value":"What's new about the updated ING Mastercard and Visa debit cards?
These new cards offer more ways to pay. They also make it easier for you to pay online and in places that would previously only accept credit cards. You can also use them to make withdrawals in more locations around the world.
When will ING send me my new debit card?
You’ll automatically receive the new debit card. Prefer not to wait? You can replace your card yourself.
I've received an email, text, or other type of message asking me to request and activate this new type of debit card. How can I make sure ING is the sender?
ING will never send emails, texts, or other types of messages asking you to do this. These messages are always fake, and should you receive one, please forward it to valse-email@ing.nl. You can also contact ING by calling our hotline: +31 (0)20 22 888 00.
"}},{"title":"My debit card has been swallowed by an ATM. What can I do?","richBody":{"value":"A debit card is swallowed if it is blocked, severely damaged, or if you do not remove it from the ATM in time after withdrawing money. You can't get a swallowed card back. If the debit card has not been blocked yet, block it first. After that, you can replace the card free of charge via My ING or the ING App.
"}},{"title":"What happens when your debit card expires?","richBody":{"value":"When the expiry date of your debit card is approaching, we will automatically send you a new debit card to the correspondence address you have registered in My ING and the ING App. You will receive your new debit card no later than two months before your current card expires.
Has your debit card reached its expiry date and have you not received your new card yet? Then block the sent debit card and request a replacement debit card.
"}}]},{"componentType":"cards"},{"componentType":"cta","textLink":{"url":"https://mijn.ing.nl/banking/mobile/service?dialog=service-contacts-chat","text":"Ask us a question"}},{"componentType":"sectionTitle","title":"How to keep your debit card safe"},{"componentType":"paragraph","richBody":{"value":"