V Pay and Maestro cards will soon no longer be issued. That’s why we are gradually replacing all these cards with Visa and Mastercard debit cards. You might receive a new card before your current card's expiry date.
"},"textLinks":[{"url":"/en/personal/payments/debit-cards/new-debit-card","text":"Discover the benefits of the new debit cards"}]},{"componentType":"sectionTitle","title":"Enter your PIN once, then go contactless"},{"componentType":"paragraph","richBody":{"value":"Don’t have a debit card yet, or want to request one for someone else, like a child or authorized user? You can easily do that via the ING App or My ING.
"},"textLinks":[{"url":"https://mijn.ing.nl/banking/debit-card/request","text":"Request a debit card in My ING"}]},{"title":"Activate your debit card","richBody":{"value":"In the following cases, you’ll need to activate your new debit card before you can use it:
Activate your debit card easily via the ING App or My ING.
Note: Contactless payments will work after you’ve made one payment or withdrawal using your PIN.
"},"textLinks":[{"url":"/en/personal/payments/debit-cards/activate-debit-card","text":"More about activating your debit card"}]},{"title":"Replace your debit card","richBody":{"value":"You can easily replace your debit card via Mijn ING or the ING App.
It’s not possible to cancel a card request once it has been submitted.
Forgot your PIN? You can easily view your current PIN in the ING App. Go to "Overview", tap "Debit cards", choose your card and select "Show PIN".
Don’t have your new Visa Debit or Mastercard debit card yet? Then you can’t view your PIN in the ING App. In that case, request your PIN using the button below and you’ll receive it within 5 working days at your correspondence address.
"},"textLinks":[{"url":"https://mijn.ing.nl/banking/debit-card/reissue-pin","text":"Request PIN"}]},{"title":"Block your debit card","richBody":{"value":"Lost or stolen card? Block it right away in the ING App or in Mijn ING.
This will also immediately block online payments and mobile payments via Apple Pay, Google Pay and Garmin Pay.
Has someone taken money from your account?
Then contact the Emergency Line immediately: +31 (0)20 22 888 00.
If you call from the app, we’ll know who you are and have your details ready.
Fast, safe and easy.
You can pay or withdraw cash at any machine that shows the Visa or Mastercard logo.
Your ING debit card is set to “world” by default. Travelling outside Europe? There’s no need to change anything. Abroad, you can also pay easily and securely with your debit card, often just like you’re used to in the Netherlands.
"},"textLinks":[{"url":"/en/personal/payments/debit-cards/abroad","text":"Tips for paying abroad"}]},{"title":"Can I choose between a Visa and a Mastercard debit card?","richBody":{"value":"No, but you don’t need to. You can pay anywhere that shows the Visa or Mastercard logo.
"}},{"title":"When will I receive my new debit card?","richBody":{"value":"Did you request a replacement debit card via Mijn ING or the ING App? Then you'll receive the new debit card at your correspondence address within 5 working days after the request. Are we replacing your debit card for you, for example because your card is about to expire? Then we'll send you an inbox message in Mijn ING or the ING App with the subject ‘The new ING debit card. Activate mobile payments now.’ You will receive the new card within 15 working days after the message.
Haven't you received the debit card after this period?
Within 5 working days after the request, you'll receive the debit card at your correspondence address.
"}},{"title":"Can I use my new ING debit card (Mastercard or Visa) straight away?","richBody":{"value":"You can use your new ING debit card straight away as soon as you receive it. The card is valid for 5 years. Want to pay with your mobile phone? Then activate your digital debit card again in your wallet.
Please note: if you want to use contactless payments with the new physical card, you first need to make one payment or cash withdrawal using your PIN. After that, you can use the card contactless.
"}},{"title":"How long is my old debit card (Maestro or V PAY) still valid?","richBody":{"value":"Your old card will keep working for 90 days after you’ve received this message in the ING App or Mijn ING:
“The new ING Debit Card. Activate mobile payments now.”
The expiry date printed on your old card no longer applies.
Good to know
Once you’ve received the message in the ING App or Mijn ING:
"}},{"title":"What’s the difference between a Visa or Mastercard Debit card and a Credit card?","richBody":{"value":"
You can recognise your debit card by the Visa or Mastercard logo.
The cards have a bright orange colour, so they’re easy to find in your wallet.
Using a credit card? You’ll notice that too: the ING Credit Card is silver, and the ING Platinum Card is dark grey. Both have the Mastercard logo, but look slightly different from your debit card.
Good to know: the back of your card also says “debit” or “credit”, so you always know which card you’re using.
You can use both for online payments. But there are a few differences between the two:
With a debit card, payments are deducted from your account immediately. That way, you always see exactly how much money you have left. Useful for everyday spending, like groceries.
With a credit card, payments are deducted later. Handy for booking things like car rentals for your holiday, or other large reservations. Plus, purchases made with your credit card are automatically insured against theft, loss and damage.
"},"textLinks":[{"url":"/en/personal/payments/creditcards/differences-debit-card-and-credit-card","text":"Debit card or credit card: which payment method should you use when?"}]},{"title":"Can I cancel an (extra) Debit card I don’t use?","richBody":{"value":"You can’t cancel your own debit card and keep your account. We need every customer to have their own card for identification. This keeps banking safe. That’s why you can’t cancel it.
For a joint account, you also can’t cancel the second card. Two cards are included in the package you pay for.
You can cancel a card for an authorized user if you want. Do this in the ING app.
"}},{"title":"What happens when your debit card expires?","richBody":{"value":"When your debit card is about to expire, we’ll automatically send a new one to your correspondence address. You’ll receive it at least two months before the old one expires.
Has your card expired and you haven’t received the new one? Block the card we sent and request a replacement.
"}},{"title":"What does a Visa or Mastercard debit card cost?","richBody":{"value":"Want to know more about our rates and usage fees? Just click the link below.
"},"textLinks":[{"url":"/en/personal/payments/rates/cards","text":"View rates"}]},{"title":"My debit card has expired, but I have not received a new one. What can I do?","richBody":{"value":"Haven't you yet received a new debit card while your old one has already expired? Check your messages in the ING App or My ING. We send you an inbox message in the ING App or My ING with the subject: “The new ING debit card. Activate mobile payments now”. You will receive your new debit card within 15 working days after this message.
Haven't you received the debit card after this period?
Within 5 working days after the request, you'll receive the debit card at your correspondence address.
"}}]},{"componentType":"sectionTitle","title":"Payments"},{"componentType":"accordion","taxonomies":[{"taxonomyKeys":["segments","segment_private","segment_private-isp","categories","cat_mobile-payments"],"taxonomyType":"assistedProcessCategorizationTaxonomyContainer"},{"taxonomyKeys":["q-a"],"taxonomyType":"assistedContentTypeTaxonomyContainer"}],"accordionList":[{"title":"Can I pay contactless with my debit card?","richBody":{"value":"All ING debit cards support contactless payments. Just hold your card against the terminal to pay.
Note: Contactless works after you’ve made one chip-and-PIN payment. Got a new card? Insert it for your first payment or withdrawal and enter your PIN to activate contactless.
"},"textLinks":[{"url":"/en/personal/payments/debit-cards/contactless-payments","text":"More about Contactless payments"}]},{"title":"How do I (re)activate mobile payments for Apple Pay, Google Pay or Garmin Pay?","richBody":{"value":"This is how to do it in the ING App:
Good to know
Do you have a Visa or Mastercard debit card and are you an authorised user on an account? You can also use mobile payments with Apple Pay, Google Pay or Garmin Pay.
Online payment with your Visa or Mastercard debit card means using your card details to make a purchase in a web shop. Enter your card number, expiry date and CVC or CVV code, just like with a credit card. The amount is debited directly from your account. For extra security, you may be asked to confirm the payment in the ING App. This way you pay online quickly, safely and securely.
"},"textLinks":[{"url":"/en/personal/payments/debit-cards/onlinepayment","text":"More about online payments"}]},{"title":"What is a CVC or CVV code and where can I find it?","richBody":{"value":"A CVC or CVV code is a security code you usually need for online payments with a credit or debit card. You can find it in the ING App.
Do you have a Visa Debit or Debit Mastercard debit card? Then your default payment limit is €1,500 per day. This limit applies to both payments with your physical debit card and digital payments via Apple Pay, Google Pay and Garmin Pay. For minors, the standard debit card limit is €250. As the account holder, you can change the payment limit of your Visa Debit or Debit Mastercard yourself.
"},"textLinks":[{"url":"/en/personal/payments/debit-cards/limits","text":"More information about limits"},{"url":"https://mijn.ing.nl/banking/debit-card/limits?ew=true","text":"Change your limits"}]},{"title":"What are the withdrawal limits at ATMs with a Visa or Mastercard debit card?","richBody":{"value":"Do you have a Visa or Mastercard debit card? Then your default withdrawal limit is €500 per day. This limit applies to both cash withdrawals with your physical debit card and digital withdrawals via Apple Pay, Google Pay and Garmin Pay. For minors, the standard debit card limit is €250.
As the account holder, you can change the limit of your Visa Debit or Debit Mastercard yourself. The maximum withdrawal limit is €5,000 per account per day.
Note: If you want to withdraw cash at an ATM using Apple Pay, Google Pay or Garmin Pay, you’ll be asked to enter your PIN. That’s the PIN linked to your physical debit card.
"},"textLinks":[{"url":"/en/personal/payments/debit-cards/limits","text":"More information about limits"},{"url":"https://mijn.ing.nl/banking/debit-card/limits?ew=true","text":"Change your limits"}]}]},{"componentType":"sectionTitle","title":"Help"},{"componentType":"accordion","taxonomies":[{"taxonomyKeys":["segments","segment_private","segment_private-isp","categories","cat_mobile-payments"],"taxonomyType":"assistedProcessCategorizationTaxonomyContainer"},{"taxonomyKeys":["q-a"],"taxonomyType":"assistedContentTypeTaxonomyContainer"}],"accordionList":[{"title":"I entered the wrong PIN three times, what now?","richBody":{"value":"Your debit card will then be (temporarily) blocked. What to do?
Entered the wrong PIN three times at an ATM or during contactless payment?
Wait 24 hours. Your card will start working again automatically.
You’ll see this temporary block in the App or in Mijn ING.
Entered the wrong PIN three times at a payment terminal (POS)?
Make a cash withdrawal or check your balance at an ATM.
Your card will then work again.
You won’t see this temporary block in the App or in Mijn ING.
Sorry to hear your debit card isn’t working. Check a few things before you try again or Replace your debit card right away.
Got another issue? Start a chat so we can give you more specific tips or replace your debit card right away.
"}},{"title":"My debit card has been swallowed by an ATM. What can I do?","richBody":{"value":"A debit card is swallowed if it is blocked, severely damaged, or if you do not remove it from the ATM in time after withdrawing money. You cannot get a swallowed card back. If the card has not been blocked yet, block it first. After that, you can replace the card free of charge via My ING or the ING App
"}},{"title":"I have not received my debit card. How can that be?","richBody":{"value":"Did you request a replacement debit card yourself via My ING or the ING App? In that case, you will receive the new ING Debit Card at your correspondence address within 5 working days after the request.
If we replace your debit card, for example because your card is about to expire, we will send you an inbox message in My ING or the ING App with the subject “Your new ING Debit Card. Activate mobile payments now”. You will receive the new card within 15 working days after this message.
Have you not (yet) received your debit card?
"}}]},{"componentType":"cta","textLink":{"url":"https://mijn.ing.nl/banking/mobile/service?dialog=service-contacts-chat","text":"Have a question for us?"}},{"componentType":"sectionTitle","title":"Safe debit card use"},{"componentType":"highlight","richBody":{"value":"
ING employees or the police will never ask for your PIN or debit card, not by letter or email, not by phone, and definitely not at your door. So never hand over your card or share your PIN with anymore. If your card is lostg or stolen, immediately report it in the app or My ING.
Has someone taken money from your account? Call our emergency line at +31 (0)20 22 888 00.
"},"textLinks":[{"url":"/en/bank/safe-banking","text":"Safe banking"},{"url":"https://mijn.ing.nl/banking/debit-card/block","text":"Block your debit card on My ING"}]},{"componentType":"linkList","componentStyle":"default","iconTitle":{"title":"More about payments"}}]}}}