{"type":"document","data":{"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"Did you enter a wrong PIN or did you find your lost credit card? You can easily unblock it.","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"How to unblock your credit card"},{"componentType":"paragraph","richBody":{"value":"<ul></ul><ul><li>Log in via the button above or go to your credit card settings in the ING App</li><li>Select the credit card you want to unblock</li><li>Confirm the action with your ING App or ING Scanner</li><li>Your credit card is immediately ready for use again</li><li>Good to know: Only the primary cardholder can unblock the additional card.</li></ul><p>Having trouble unblocking your credit card? Contact us <a href=\"http://mijn.ing.nl/banking/mobile/service?dialog=service-contacts-chat\">via our chat</a> — we’re happy to help.</p>"}},{"componentType":"sectionTitle","title":"My credit card is blocked"},{"componentType":"paragraph","richBody":{"value":"<p>Did you accidentally enter the wrong PIN three times, causing your card to be blocked? Or did you block your credit card yourself because it was (temporarily) lost?<br />In both cases, you can unblock the credit card yourself in the ING App or the online banking environment. Your credit card will be ready for use again immediately.</p><p>Is your credit card blocked for another reason? Then you won’t be able to unblock it yourself. Start a chat with us via the ING App — we’ll be happy to assist you.</p><p>Forgot your credit card PIN? You can request a new one via the ING App or the online banking environment. You’ll receive the code by post at your home address within three working days.</p><p><a data-type=\"internal\" href=\"/en/personal/payments/creditcards/request-pin\">Request a new credit card PIN</a></p>"}},{"componentType":"sectionTitle","title":"Replace a blocked credit card"},{"componentType":"paragraph","richBody":{"value":"<p>Have you blocked your credit card and can’t find it anymore? You can easily replace your blocked credit card via the ING App or My ING. <span lang=\"EN-GB\" dir=\"ltr\"><span><span>Can&apos;t replace your blocked credit card? </span></span></span><a href=\"http://mijn.ing.nl/banking/mobile/service?dialog=service-contacts-chat\">Chat</a> with us to request a replacement. <span lang=\"EN-GB\" dir=\"ltr\"><span><span>You’ll receive your new credit card within five working days after replacing your credit card.</span></span></span></p>"},"textLinks":[{"text":"Replace your credit card","url":"https://mijn.ing.nl/banking/creditcards/replace-credit-card?EW=true"}]}]},"hasMacro":false,"id":"5ff1af42-632c-4395-8b35-7c86360880c9","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Request a credit card","url":"/en/personal/payments/creditcards"}},"componentType":"productHeader","coreHeader":{"headerImage":{"extension":"jpg","original":"https://assets.ing.com/m/544e2502fca8099d/original/Young-man-on-computer-at-highway-rest-stop.jpg","transformBaseUrl":"https://assets.ing.com/transform/9b8e2cde-e22d-4069-938c-a5e1f3926c17/Young-man-on-computer-at-highway-rest-stop","type":"image","width":5760},"title":"Unblock credit card"},"cta":{"componentType":"cta","textLink":{"text":"Unblock credit card","url":"https://mijn.ing.nl/banking/mobile/creditcards/deblock-creditcard?EW=true"}},"usps":[{"body":"Easily and quickly unblock your card","icon":{"altTextNL":"\"\"","extension":"svg","original":"https://assets.ing.com/asset/a55a819e-9048-4e0a-8bc9-0a1fff0b223a/Notification-Success_Outline.svg","transformBaseUrl":"https://assets.ing.com/transform/a55a819e-9048-4e0a-8bc9-0a1fff0b223a/Notification-Success_Outline","type":"image","width":32}},{"body":"Or replace your credit card","icon":{"altTextNL":"\"\"","extension":"svg","original":"https://assets.ing.com/asset/a55a819e-9048-4e0a-8bc9-0a1fff0b223a/Notification-Success_Outline.svg","transformBaseUrl":"https://assets.ing.com/transform/a55a819e-9048-4e0a-8bc9-0a1fff0b223a/Notification-Success_Outline","type":"image","width":32}}],"uspsTitle":"Have you blocked your credit card"},"publishDate":"2026-08-04T15:45:49.058+02:00"}}