{"type":"document","data":{"id":"5ff1af42-632c-4395-8b35-7c86360880c9","localeString":"en-GB","publishDate":"2025-12-23T11:29:31.465+01:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Did you enter a wrong PIN or did you find your lost credit card? You can easily unblock it."},"mainHeaderZone":{"componentType":"productHeader","cta":{"componentType":"cta","textLink":{"url":"https://mijn.ing.nl/banking/mobile/creditcards/deblock-creditcard?EW=true","text":"Unblock credit card"}},"coreHeader":{"body":"Have you blocked your credit card or accidentally entered the wrong PIN three times? Easily and quickly unblock your card.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/9b8e2cde-e22d-4069-938c-a5e1f3926c17/Young-man-on-computer-at-highway-rest-stop","type":"image","width":5760,"original":"https://assets.ing.com/m/544e2502fca8099d/original/Young-man-on-computer-at-highway-rest-stop.jpg","extension":"jpg"},"title":"Unblock credit card"},"backLink":{"textLink":{"url":"/en/personal/payments/creditcards","text":"Apply for a credit card"}}},"flexZone":{"flexComponents":[{"componentType":"paragraph","title":"How to unblock your credit card","richBody":{"value":"<ul></ul><ul><li>Log in via the button above or go to your credit card settings in the ING App</li><li>Select the credit card you want to unblock</li><li>Confirm the action with your ING App or ING Scanner</li><li>Your credit card is immediately ready for use again</li><li>Good to know: Only the primary cardholder can unblock the additional card.</li></ul><p>Having trouble unblocking your credit card? Contact us <a href=\"http://mijn.ing.nl/banking/mobile/service?dialog=service-contacts-chat\">via our chat</a> — we’re happy to help.</p>"}},{"componentType":"paragraph","title":"My credit card is blocked because I entered the wrong PIN","richBody":{"value":"<p>Did you accidentally enter the wrong PIN three times, causing your card to be blocked? Or did you block your credit card yourself because it was (temporarily) lost?<br />In both cases, you can unblock the credit card yourself in the ING App or the online banking environment. Your credit card will be ready for use again immediately.</p><p>Is your credit card blocked for another reason? Then you won’t be able to unblock it yourself. Start a chat with us via the ING App — we’ll be happy to assist you.</p><p>Forgot your credit card PIN? You can request a new one via the ING App or the online banking environment. You’ll receive the code by post at your home address within 3 working days.</p><p><a data-type=\"internal\" href=\"/en/personal/payments/creditcards/request-pin\">Request a new credit card PIN</a></p>"}},{"componentType":"paragraph","title":"Replace a blocked credit card","richBody":{"value":"<p>Have you blocked your credit card and can’t find it anymore? You can easily <a data-type=\"internal\" href=\"/en/personal/payments/creditcards/replace-credit-card\">replace </a>your blocked credit card via the ING App or the online banking environment. Having trouble with replacing your blocked card? Contact us <a href=\"http://mijn.ing.nl/banking/mobile/service?dialog=service-contacts-chat\">via chat</a> to request a replacement credit card. You’ll receive your new credit card within 5 working days.</p>"}}]}}}