{"type":"document","data":{"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"If you’ve forgotten your credit card’s PIN or can’t find it, you can have it sent to you by post within five days via My ING.","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"How to request your PIN"},{"componentType":"paragraph","richBody":{"value":"<ul><li><p>Use the button above to log in to My ING or go to your credit card settings in the ING App</p></li><li><p>Select the credit card of which you want to request a PIN </p></li><li><p>Confirm the request</p></li></ul><p>You’ll receive your PIN by post within five business days after your request. If you are unable to block your credit card, please contact us <a href=\"https://mijn.ing.nl/banking/mobile/service?dialog=service-contacts-chat&amp;EW=True\">by chat</a>, and we’ll be glad to help. </p>"}},{"componentType":"paragraph","richBody":{"value":"<p>What if you need to make a payment right now but can’t remember your PIN? It can take up to five business days to retrieve your PIN. Until then, you’ll need to choose another payment method, like your debit card.  </p>"},"title":"Need to make a payment right now?"},{"componentType":"sectionTitle","title":"Change your credit card PIN"},{"componentType":"paragraph","richBody":{"value":"<p>If you haven’t forgotten your credit card PIN but would prefer a different one – maybe something that’s easier to remember – you can change it yourself at an ATM. </p><ul><li><p>Go to a Geldmaat ATM. </p></li><li><p>Make sure that you know your current credit card PIN. </p></li><li><p>Insert your credit card and select ‘change PIN&apos;.  </p></li><li><p>Choose a safe PIN and you’re done. </p></li><li><p>Changes can be made 24/7.  </p></li></ul><p><a href=\"https://www.locatiewijzer.geldmaat.nl/%22%20/t%20%22_blank\">Find an ATM</a></p>"}},{"componentType":"paragraph","richBody":{"value":"<p>Your PIN must be four digits long. For security reasons, certain combinations of numbers are not allowed, such as ascending or descending sequences (like 1234 or 4321). </p>"},"title":"Choose a safe PIN"},{"componentType":"sectionTitle","title":"Payments without PIN?"},{"componentType":"paragraph","richBody":{"value":"<p>That&apos;s possible! When you activate Apple Pay or Google Pay Credit card, you do not confirm your payment with a PIN, but with your face or fingerprint. That&apos;s smooth and safe payment with all the advantages of your credit card.<br />You can use Apple Pay and Google Pay in stores and online.</p>"},"textLinks":[{"text":"Information about Google Pay","url":"/en/personal/payments/google-pay"},{"text":"Information about Apple Pay","url":"/en/personal/payments/apple-pay"}]},{"accordionList":[{"richBody":{"value":"<p>A PIN is personal and private. For security reasons, you can’t retrieve it directly from customer service. They can submit a request for you, but that’s easy to do yourself in the ING App or My ING. You’ll receive your PIN by post within five business days after your request.  </p>"},"title":"Can I also get my PIN from customer service?"},{"richBody":{"value":"<p>Have you activated the credit card yet? For security reasons, a new credit card will need to be activated in the app or My ING before you can use it. Activating your credit card is super easy – <a data-type=\"internal\" href=\"/en/personal/payments/creditcards/activate-credit-card\">find out more about activating your creditcard</a>.</p>"},"title":"I’ve received a new credit card but can't pay with the PIN"}],"componentType":"accordion"},{"componentType":"linkList","iconTitle":{"title":"Payments"},"textLinks":[{"text":"Bank accounts","url":"/en/personal/payments/bank-accounts"},{"text":"Mobile payments","url":"/en/personal/payments/pay-with-your-phone"},{"text":"Transfer money","url":"/en/personal/payments/money-transfers"},{"text":"Credit cards","url":"/en/personal/payments/creditcards"},{"text":"Debit cards","url":"/en/personal/payments/debit-cards"},{"text":"Cash","url":"/en/personal/payments/cash"},{"text":"Payments abroad","url":"/en/personal/payments/payments-abroad"},{"text":"Switch from your current bank to ING","url":"/en/personal/payments/switch-to-ing"},{"text":"Payment product rates overview","url":"/en/personal/payments/rates"},{"text":"Compare packages","url":"/en/personal/plans/4-compare-plans"}]}]},"hasMacro":false,"id":"d4cbc11c-c0c2-4ecd-8809-5ef6e144167b","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Request a credit card","url":"/en/personal/payments/creditcards"}},"componentType":"productHeader","coreHeader":{"headerImage":{"altTextDE":"\"\"","altTextEN":"\"\"","altTextFR":"\"\"","altTextNL":"\"\"","extension":"jpg","original":"https://assets.ing.com/m/7d35d45d719d8bcd/original/Young-girl-laying-on-couch-using-tablet.jpg","publishedAt":"2022-05-26T15:03:21Z","transformBaseUrl":"https://assets.ing.com/transform/6214c35b-713d-4b85-8ce1-8c8acebca56a/Young-girl-laying-on-couch-using-tablet","type":"image","updatedAt":"2022-08-22T08:56:50Z","width":4288},"title":"Request your PIN or change your PIN"},"cta":{"componentType":"cta","textLink":{"text":"Request your PIN","url":"https://mijn.ing.nl/banking/mobile/creditcards/request-pin?EW=true"}},"usps":[{"body":"Request your PIN again via the ING App","icon":{"altTextNL":"\"\"","extension":"svg","original":"https://assets.ing.com/asset/a55a819e-9048-4e0a-8bc9-0a1fff0b223a/Notification-Success_Outline.svg","publishedAt":"2022-07-04T15:01:59Z","transformBaseUrl":"https://assets.ing.com/transform/a55a819e-9048-4e0a-8bc9-0a1fff0b223a/Notification-Success_Outline","type":"image","updatedAt":"2023-12-21T20:25:32Z","width":32}},{"body":"Or change your PIN","icon":{"altTextNL":"\"\"","extension":"svg","original":"https://assets.ing.com/asset/a55a819e-9048-4e0a-8bc9-0a1fff0b223a/Notification-Success_Outline.svg","publishedAt":"2022-07-04T15:01:59Z","transformBaseUrl":"https://assets.ing.com/transform/a55a819e-9048-4e0a-8bc9-0a1fff0b223a/Notification-Success_Outline","type":"image","updatedAt":"2023-12-21T20:25:32Z","width":32}}],"uspsTitle":"The PIN of your credit card"},"publishDate":"2026-09-09T08:58:48.559+02:00"}}