You can easily request a new credit card for several reasons:
"}},{"componentType":"accordion","accordionList":[{"title":"My credit card is lost or stolen","richBody":{"value":"Can't find the credit card or are you afraid someone stole your credit card? Prevent damage by replacing your credit card immediately. Your lost credit card will be permanently blocked so that it cannot be abused.
Within 5 working days you will receive a new credit card number and PIN from us.
"}},{"title":"Why is my credit card no longer working?","richBody":{"value":"Annoying that your credit card has stopped working. Please check a few things before trying again or replace your credit card immediately:
Do you have another problem or can't figure it out? Then ask an employee in a chat to help you further.
"}},{"title":"I need a later expiry date","richBody":{"value":"Do you need the credit card a little earlier and can't you wait until we automatically renew it for you? For example, if the expiry date of your current credit card is close to the moment you go on holiday, you would like to be sure that your credit card is valid. Via the ING App or My ING you can request your credit card to be replaced because you want a card with a longer expiry date.
Your card number and card PIN will remain the same. Good to know, it is not possible to replace a credit card early if:
Can't replace your credit card? Contact us via our chat, we will be happy to help you.
"}},{"componentType":"paragraph","title":"Do you suspect fraud on your credit card?","richBody":{"value":"Do you see transactions on your credit card statement that you do not recognize or suspect that your credit card information is known to third parties? Please contact the ING Emergency line directly, available 24/7 on +31 20 22 888 00.
"}},{"componentType":"sectionTitle","title":"Automatic renewal"},{"componentType":"paragraph","richBody":{"value":"You will automatically receive a new credit card from us by post no later than 14 days before your credit card expires. The card number and PIN remain the same and your credit card can last 5 years. For the automatic replacement you don't have to do anything. Once you have received the credit card, you can easily activate it by scanning the QR code on the letter.
Didn’t receive your credit card 14 days before the expiry date? Please make sure your address information is up to date first. Is this not the case? Then adjust your address details. You can then request a new card.
"}},{"componentType":"cta","textLink":{"url":"https://mijn.ing.nl/banking/mobile/service?dialog=service-contacts-chat","text":"Ask your question via chat"}},{"componentType":"linkList","iconTitle":{"title":"More information"},"textLinks":[{"url":"/en/personal/payments/creditcards","text":"More about your credit card"},{"url":"https://www.ing.nl/en/personal/search?q=credit+cards","text":"Frequently asked questions about credit cards"}]},{"componentType":"linkList","iconTitle":{"title":"Payments"},"textLinks":[{"url":"/en/personal/payments/bank-accounts","text":"Bank accounts"},{"url":"/en/personal/payments/pay-with-your-phone","text":"Mobile payments"},{"url":"/en/personal/payments/money-transfers","text":"Transfer money"},{"url":"/en/personal/payments/creditcards","text":"Credit cards"},{"url":"/en/personal/payments/debit-cards","text":"Debit cards"},{"url":"/en/personal/payments/cash","text":"Cash"},{"url":"/en/personal/payments/payments-abroad","text":"Payments abroad"},{"url":"/en/personal/payments/switch-to-ing","text":"Switch from your current bank to ING"},{"url":"/en/personal/payments/rates","text":"Payment product rates overview"},{"url":"/particulier/betalen/bankrekeningen/pakketvergelijken","text":"Compare packages"}]}]}}}