{"type":"document","data":{"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"Credit card not working? Or maybe you need a new credit card because your card is damaged? Replace your credit card online in My ING .","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Reason for replacement"},{"componentType":"paragraph","richBody":{"value":"<p>You can easily request a new credit card for several reasons:</p>"}},{"accordionList":[{"richBody":{"value":"<p>Can&apos;t find the credit card or are you afraid someone stole your credit card? Prevent damage by replacing your credit card immediately. Your lost credit card will be permanently blocked so that it cannot be abused.</p><p><span><span><span lang=\"EN-US\" dir=\"ltr\"><span><span>Within five working days after replacing your credit card you will receive a credit card with a new card number and a new PIN code. You will receive this in two separate envelopes.</span></span></span></span></span></p>"},"title":"My credit card is lost or stolen"},{"richBody":{"value":"<p>Annoying that your credit card has stopped working. Please check a few things before trying again or replace your credit card immediately:</p><ul><li>Did you activate your credit card? <a href=\"https://mijn.ing.nl/banking/creditcards/activate-credit-card\">You can activate your card here</a>.</li><li>With a newly received credit card, you must first make a payment with PIN before you can make contactless payments </li><li><a href=\"https://www.ing.nl/en/personal/payments/creditcards/increase-card-limit\">Check the limit of your credit card</a> and change it immediately if necessary to be able to make the payment or <a href=\"https://www.ing.nl/particulier/betalen/creditcards/inleggen-en-opnemen\">transfer money</a> yourself from your Payment Account to increase your spending limit </li><li>Check the available spending limit on your credit card </li><li>Check whether the logo of your credit Card (Mastercard) is also present on the device you are trying to use </li><li>Are you abroad? There are discrepancies or restrictions in some countries. </li><li>Is your current credit card no longer working properly or is it damaged? You can easily <a data-type=\"internal\" href=\"/en/personal/payments/creditcards/increase-card-limit\">replace your credit card</a> while retaining your current credit card number, PIN and expiry date. </li></ul><p>Do you have another problem or can&apos;t figure it out? Then <a href=\"https://mijn.ing.nl/banking/mobile/service?dialog=service-contacts-chat\">ask an employee in a chat</a> to help you further.</p>"},"title":"Why is my credit card no longer working?"},{"richBody":{"value":"<p>Do you need the credit card a little earlier and can&apos;t you wait until we automatically renew it for you? For example, if the expiry date of your current credit card is close to the moment you go on holiday, you would like to be sure that your credit card is valid. Via the ING App or My ING you can request your credit card to be replaced because you want a card with a longer expiry date.</p><p>Your card number and card PIN will remain the same. It is good to know that it is not possible to replace a credit card early if:</p><ul><li>Your credit card will be valid for less than 2 months. The replacement process for your credit card has already started. You will receive your new credit card at least 14 days before the start of the expiry month.</li><li>Your credit card is still valid for 6 months or more. In this case, early replacement due to the expiry date is not possible. A replacement credit card will have the same expiry date as your current credit card.</li></ul>"},"title":"I need a later expiry date"}],"componentType":"accordion"},{"componentType":"paragraph","richBody":{"value":"<p>Can&apos;t replace your credit card? Contact us via our chat, we will be happy to help you.</p><p>Good to know: Within five working days after replacing the credit card you&apos;ll receive your new credit card at your correspondence address. It’s not possible to speed up the delivery of the credit card.</p><p> </p><p> </p>"}},{"componentType":"paragraph","richBody":{"value":"<p>Do you see transactions on your credit card statement that you do not recognize or suspect that your credit card information is known to third parties? Please contact the ING Emergency line directly, available 24/7 on +31 20 22 888 00.</p>"},"title":"Do you suspect fraud on your credit card?"},{"componentType":"sectionTitle","title":"Automatic renewal when your credit card expires"},{"componentType":"paragraph","richBody":{"value":"<p>You will automatically receive a new credit card from us by post no later than 14 days before the start of the month in which your credit card expires. Your credit card number and PIN will remain the same, and your new credit card will be valid for five years. For the automatic replacement, you don&apos;t have to do anything. Once you have received the credit card, you can easily activate it by scanning the QR code on the letter.</p><p>Example: If your credit card shows 08/29, it expires on 31 August 2029 and you&apos;ll automatically receive your new credit card no later than 17 July 2029.</p>"}},{"accordionList":[{"richBody":{"value":"<p>Is your credit card expiring soon, or has it already expired, and you haven&apos;t yet received your new credit card? First, check whether a new credit card is already available for <a href=\"https://mijn.ing.nl/banking/creditcards/activate-credit-card?EW=true\">activation</a>. It may be that your new credit card has already been sent but has not yet been delivered.</p><ul><li><p>Is a new credit card available for activation? First check whether your address details are up to date. If they are not, <a href=\"https://mijn.ing.nl/banking/settings/details\">adjust your address details.</a> Then <a href=\"https://mijn.ing.nl/banking/creditcards/replace-credit-card?EW=true\">replace your credit card</a> and select “It is lost or stolen” as the reason.</p></li><li><p>Do you not see a new credit card available for activation and does your expiry month start within 14 days? Start a chat.</p></li></ul><p> </p><p> </p>"},"title":"Your credit card is expiring soon and your new card hasn't arrived yet"}],"componentType":"accordion"},{"componentType":"cta","textLink":{"text":"Ask your question via chat","url":"https://mijn.ing.nl/banking/mobile/service?dialog=service-contacts-chat"}},{"componentType":"linkList","iconTitle":{"title":"More information"},"textLinks":[{"text":"More about your credit card","url":"/en/personal/payments/creditcards"},{"text":"Frequently asked questions about credit cards","url":"https://www.ing.nl/en/personal/search?q=credit+cards"}]},{"componentType":"linkList","iconTitle":{"title":"Payments"},"textLinks":[{"text":"Bank accounts","url":"/en/personal/payments/bank-accounts"},{"text":"Mobile payments","url":"/en/personal/payments/pay-with-your-phone"},{"text":"Transfer money","url":"/en/personal/payments/money-transfers"},{"text":"Credit cards","url":"/en/personal/payments/creditcards"},{"text":"Debit cards","url":"/en/personal/payments/debit-cards"},{"text":"Cash","url":"/en/personal/payments/cash"},{"text":"Payments abroad","url":"/en/personal/payments/payments-abroad"},{"text":"Switch from your current bank to ING","url":"/en/personal/payments/switch-to-ing"},{"text":"Payment product rates overview","url":"/en/personal/payments/rates"},{"text":"Compare packages","url":"/en/personal/plans/4-compare-plans"}]}]},"hasMacro":false,"id":"4f04c1e7-1fce-4b76-9655-570c669eca54","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Request a credit card","url":"/en/personal/payments/creditcards"}},"componentType":"productHeader","coreHeader":{"headerImage":{"altTextDE":"\"\"","altTextEN":"\"\"","altTextFR":"\"\"","altTextNL":"\"\"","extension":"jpg","original":"https://assets.ing.com/m/381956b930055449/original/Portrait-of-a-barista-holding-her-coffee-equipment-in-front-of-her-eyes.jpg","publishedAt":"2022-05-26T14:42:39Z","transformBaseUrl":"https://assets.ing.com/transform/7769aa81-4fd1-4c71-bcf3-1c63a2852f63/Portrait-of-a-barista-holding-her-coffee-equipment-in-front-of-her-eyes","type":"image","updatedAt":"2022-08-22T08:57:32Z","width":6000},"title":"Replace your credit card"},"cta":{"componentType":"cta","textLink":{"text":"Replace your credit card","url":"https://mijn.ing.nl/banking/creditcards/replace-credit-card?EW=true"}},"usps":[{"body":"You can request a new one yourself","icon":{"altTextNL":"\"\"","extension":"svg","original":"https://assets.ing.com/asset/a55a819e-9048-4e0a-8bc9-0a1fff0b223a/Notification-Success_Outline.svg","publishedAt":"2022-07-04T15:01:59Z","transformBaseUrl":"https://assets.ing.com/transform/a55a819e-9048-4e0a-8bc9-0a1fff0b223a/Notification-Success_Outline","type":"image","updatedAt":"2023-12-21T20:25:32Z","width":32}},{"body":"Via My ING or the ING App","icon":{"altTextNL":"\"\"","extension":"svg","original":"https://assets.ing.com/asset/a55a819e-9048-4e0a-8bc9-0a1fff0b223a/Notification-Success_Outline.svg","publishedAt":"2022-07-04T15:01:59Z","transformBaseUrl":"https://assets.ing.com/transform/a55a819e-9048-4e0a-8bc9-0a1fff0b223a/Notification-Success_Outline","type":"image","updatedAt":"2023-12-21T20:25:32Z","width":32}}],"uspsTitle":"Is your credit card lost, stolen or damaged?"},"publishDate":"2026-08-11T15:49:54.286+02:00"}}