{"type":"document","data":{"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"Want to view your credit card transactions or download a credit card statement? Find information about credit card statements, transactions and pre-authorisations. Help with unrecognised payments and fraud.","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Download credit card statements"},{"componentType":"paragraph","richBody":{"value":"

Choose your own start and end date. Convenient and flexible.

How it works

ING App

My ING

Good to know
You can view and download credit card statements from the past 24 months. For recent transactions that do not yet appear on your statement, go to your credit card overview. Need a statement older than 24 months? Select "Debit period" when downloading. These statements are added to the overview on the 7th of each month.

"}},{"componentType":"sectionTitle","title":"View transactions in your credit card overview"},{"componentType":"paragraph","richBody":{"value":"

Open your credit card overview to view all transactions.

For each transaction, you can see:

"}},{"actionAccordionList":[{"icon":{"altTextNL":"\"\"","extension":"svg","original":"https://assets.ing.com/asset/615df450-d00e-4ade-b34e-50ec79a7cffd/Savings_goals-Robot_Outline.svg","publishedAt":"2022-07-04T14:37:36Z","transformBaseUrl":"https://assets.ing.com/transform/615df450-d00e-4ade-b34e-50ec79a7cffd/Savings_goals-Robot_Outline","type":"image","updatedAt":"2023-12-21T15:14:44Z","width":32},"paragraphs":[{"componentType":"paragraph","richBody":{"value":"

The name you see for a transaction on your statement does not always match the name of the store or website where you made a purchase.

A payment may be processed under:

Before reporting a payment as unrecognised, first check the merchant name. It may differ from the name you know from the store or website where you made the purchase.

Good to know
The merchant name shown on your statement is provided by the company that processed the payment.

"}}],"title":{"value":"

Why does the merchant name sometimes look different?

"}},{"icon":{"altTextNL":"\"\"","extension":"svg","original":"https://assets.ing.com/asset/798fab21-b0c1-4a57-93a8-b6aff7067861/Documents-Folder_Open_Outline.svg","publishedAt":"2022-07-04T12:46:20Z","transformBaseUrl":"https://assets.ing.com/transform/798fab21-b0c1-4a57-93a8-b6aff7067861/Documents-Folder_Open_Outline","type":"image","updatedAt":"2023-12-21T15:25:10Z","width":32},"paragraphs":[{"componentType":"paragraph","richBody":{"value":"

A credit card pre-authorisation is a payment that has not yet been fully processed.

In the ING App and My ING, a pre-authorisation is shown differently from a completed transaction. If you use the default view, the description and amount of a pre-authorisation are often displayed in a lighter colour than a completed transaction.

As long as a payment is still pending:

Once the payment has been fully processed, it will be shown as a completed transaction. It can take up to 21 days for a credit card pre-authorisation to be processed or to disappear from your transaction overview.

"}}],"title":{"value":"

What is a credit card pre-authorisation?

"}},{"icon":{"altTextNL":"\"\"","extension":"svg","original":"https://assets.ing.com/asset/eb3d520a-f5ff-41a7-8cef-dfac9e47ec8e/Savings_goals-Tools_Outline.svg","publishedAt":"2022-07-04T15:08:57Z","transformBaseUrl":"https://assets.ing.com/transform/eb3d520a-f5ff-41a7-8cef-dfac9e47ec8e/Savings_goals-Tools_Outline","type":"image","updatedAt":"2023-12-21T16:14:29Z","width":32},"paragraphs":[{"componentType":"paragraph","richBody":{"value":"

For example, if:

You may be able to use the credit card refund service (GeldTerugService).

"},"textLinks":[{"text":"Find out when you can use the credit card refund service","url":"/en/personal/payments/creditcards/refund-service"}]}],"title":{"value":"

Unrecognised transaction on your credit card?

"}},{"icon":{"altTextNL":"\"\"","extension":"svg","original":"https://assets.ing.com/asset/735b6f31-ef7d-4b91-8f79-a15fe850b897/Location-Target_Outline.svg","publishedAt":"2022-07-04T15:05:40Z","transformBaseUrl":"https://assets.ing.com/transform/735b6f31-ef7d-4b91-8f79-a15fe850b897/Location-Target_Outline","type":"image","updatedAt":"2023-12-21T20:01:54Z","width":32},"paragraphs":[{"componentType":"paragraph","richBody":{"value":"

Do you see a payment that you do not recognise and did you not authorise it?

Report it immediately through the Emergency Line or on ING's fraud page. Then we can assist you and prevent further losses. In this case, you do not need to use the refund service to get your money back. You can report fraud 24/7 by calling 020 22 888 00 or via chat on working days between 8:30 AM and 5:00 PM.

"},"textLinks":[{"text":"More information about reporting fraud","url":"/en/personal/payments/creditcards/block-credit-card"}]}],"title":{"value":"

Do you suspect fraud?

"}}],"componentType":"actionAccordion"},{"componentType":"sectionTitle","title":"Frequently asked questions about credit card statements and transactions"},{"accordionList":[{"richBody":{"value":"

In the credit card overview, you can view all deposits and withdrawals that have occurred in the last 24 months. Are you looking for a transaction that was made longer ago? Then check the statements of your credit card. Click the start button at the top of this page to go directly to your statements.

"},"title":"How far back can I view my credit card overview?"},{"richBody":{"value":"

No. You can only have a payment investigated once it has been fully processed.

Good to know
Only the merchant can pay back a pre-authorised amount. It can take up to 21 days for a credit card pre-authorisation to be processed or cleared from your transactions. To have a pre-authorisation cancelled before that time, please contact the company to whom the payment was made.

"},"title":"Can I use the refund service for a pre-authorisation?"},{"richBody":{"value":"

If you have an additional credit card, you can only see the transactions that were made with that credit card. You can find more information about that here.

"},"title":"I don't see the same transactions as my partner"},{"richBody":{"value":"

You can view and download statements for a Manual period going back up to 24 months. Need a statement older than 24 months? Select "Debit period" when downloading. This allows you to download a statement from an earlier credit card period.

Good to know

"},"title":"How far back can I view and download my credit card statements?"},{"richBody":{"value":"

First, check whether you can identify the payment after all.

  1. Search for the company name online.
  2. Review previous transactions on your credit card.
  3. Check your email around the transaction date for an invoice, order confirmation, or subscription confirmation. Also check your junk/spam folder.
  4. Review how the credit card was used.
  5. Check whether the same company has charged your card before.

Do you still not recognise the payment after checking? Then contact our the Emergency Line. The payment may be fraudulent.

You can contact our Emergency Line via chat on weekdays from 8:30 to 17:00. Our Emergency Line is also available by phone 24 hours a day, 7 days a week on 020 228 88 00.

"},"title":"I don't recognise a payment. What should I do?"},{"richBody":{"value":"

On the credit card refund service (GeldTerugService) page, you can find more information about when a payment can be investigated.

"},"title":"Where can I request a refund for a credit card payment?"}],"componentType":"accordion"},{"componentType":"linkList","iconTitle":{"title":"More about"},"textLinks":[{"text":"Credit card payment due dates","url":"/en/personal/payments/creditcards/credit-card-due-date"},{"text":"Refund service","url":"/en/personal/payments/creditcards/refund-service"},{"text":"Extra credit card payments","url":"/en/personal/payments/creditcards/deposit-and-withdraw"}]},{"componentType":"linkList","iconTitle":{"title":"Payments"},"textLinks":[{"text":"Bank accounts","url":"/en/personal/payments/bank-accounts"},{"text":"Mobile payments","url":"/en/personal/payments/pay-with-your-phone"},{"text":"Transfer money","url":"/en/personal/payments/money-transfers"},{"text":"Credit cards","url":"/en/personal/payments/creditcards"},{"text":"Debit cards","url":"/en/personal/payments/debit-cards"},{"text":"Cash","url":"/en/personal/payments/cash"},{"text":"Payments abroad","url":"/en/personal/payments/payments-abroad"},{"text":"Switch from your current bank to ING","url":"/en/personal/payments/switch-to-ing"},{"text":"Payment product rates overview","url":"/en/personal/payments/rates"},{"text":"Compare packages","url":"/en/personal/plans/4-compare-plans"}]}]},"hasMacro":false,"id":"55cbccb7-083a-4686-b278-52d3c2418a89","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Request a credit card","url":"/en/personal/payments/creditcards"}},"componentType":"productHeader","coreHeader":{"body":"Need a statement for your credit card? You can easily view and download your credit card statements. In addition to the regular monthly statements, you can now also download a statement for a custom date range of your choice. This makes it easier to find a reservation, direct debit, or an older transaction.","headerImage":{"extension":"jpg","original":"https://assets.ing.com/m/6f456ef647899772/original/decease-bills-1920.jpg","publishedAt":"2022-10-05T08:55:28Z","transformBaseUrl":"https://assets.ing.com/transform/f56ae918-dbb6-4ebb-8ba5-ef20805e968a/decease-bills-1920","type":"image","updatedAt":"2022-10-05T08:58:09Z","width":1920},"subtitle":"Check your transactions and download your credit card statements.","title":"Credit card statement and transactions"},"cta":{"componentType":"cta","textLink":{"text":"View credit card statement","url":"https://mijn.ing.nl/banking/download-transactions?flow-step=download-transaction-switch"}}},"publishDate":"2026-09-15T15:15:05.741+02:00"}}