{"type":"document","data":{"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"Mastercard ID Check is used by a variety of online shops. It protects you against online fraud with your ING credit card. That makes paying online with your credit card even safer.","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"alignedImage":{"position":"bottom","extension":"png","original":"https://assets.ing.com/m/a9a591b2a03c311/original/Mastercard-ID-Check.png","transformBaseUrl":"https://assets.ing.com/transform/68eebb05-7934-42a3-977a-5b51a7f087e0/Mastercard-ID-Check"},"componentType":"paragraph","richBody":{"value":"<p>If you buy something online with your credit card, you may be asked to confirm the payment with the ING App or the ING scanner. ING uses Mastercard ID Check for this purpose: that’s how we make sure it’s you. It makes paying online with your credit card even safer.  </p>"},"title":"What is Mastercard ID Check?"},{"componentType":"paragraph","richBody":{"value":"<p>If you pay for something with your credit card in an online shop, sometimes that will require an extra security step.</p>"},"title":"How does Mastercard ID Check work?"},{"componentType":"paragraph","richBody":{"value":"<ol><li>​​​​Check the amount. </li><li>Check the last four digits of your credit card. </li><li>Open the ING App and you’ll automatically see the payment.</li><li>Confirm the payment and choose ‘Continue’. </li><li>After confirming the payment, you’ll return to the online shop. </li></ol>"},"title":"When using the ING App"},{"componentType":"paragraph","richBody":{"value":"<ol><li>Scan the QR code. </li><li>Enter your scanner’s PIN. </li><li>Check the payment. Your ING scanner will show the amount, the name of the online shop and a one-time code (seven digits). </li><li>Confirm the payment with the one-time code shown on your scanner (seven digits). </li><li>After confirming the payment, you’ll return to the online shop.</li></ol>"},"title":"When using an ING scanner"},{"accordionList":[{"richBody":{"value":"<p>You’ll need the ING App or ING scanner for the extra check when you pay online with your credit card. Mastercard ID Check is there to protect you from online credit card fraud. </p><p>If you don’t use the ING App or ING scanner, you won&apos;t be able to pay online with your credit card. You’ll need to use a different means of payment instead. </p>"},"textLinks":[{"text":"Download ING App"}],"title":"What if I don't have the ING app or ING scanner?"},{"richBody":{"value":"<p>If you buy something online with your credit card, you’ll be asked to complete an extra step so that we know it’s you. This gives you extra protection against online fraud. </p>"},"title":"Why do I see Mastercard ID Check when making a purchase?"},{"richBody":{"value":"<p>A payment can be denied for several reasons:  </p><ul><li>A common reason is if you don’t confirm the payment in time with the ING App or ING scanner. Make sure to turn on <a href=\"https://www.ing.nl/zakelijk/digitaal-bankieren/app/pushnotificaties\">push notifications</a> so you’re prompted to confirm payments.  </li><li><p>A card holder can only confirm payments with their own ING App or ING scanner.  </p></li></ul>"},"title":"I wasn’t prompted to confirm the payment, and the payment was denied. The online shop has told me to contact ING."},{"richBody":{"value":"<p>If you use the wrong code three times when confirming a payment with an ING scanner, your credit card will be temporarily blocked. Wait 15 minutes and try making – and confirming – the payment again.  </p>"},"title":"What if I used the wrong code for Mastercard ID Check?"}],"componentType":"accordion"},{"componentType":"accordion"},{"componentType":"linkList","iconTitle":{"title":"Payments"},"textLinks":[{"text":"Bank accounts","url":"/en/personal/payments/bank-accounts"},{"text":"Mobile payments","url":"/en/personal/payments/pay-with-your-phone"},{"text":"Transfer money","url":"/en/personal/payments/money-transfers"},{"text":"Credit cards","url":"/en/personal/payments/creditcards"},{"text":"Debit cards","url":"/en/personal/payments/debit-cards"},{"text":"Cash","url":"/en/personal/payments/cash"},{"text":"Payments abroad","url":"/en/personal/payments/payments-abroad"},{"text":"Switch from your current bank to ING","url":"/en/personal/payments/switch-to-ing"},{"text":"Payment product rates overview","url":"/en/personal/payments/rates"},{"text":"Compare packages","url":"/particulier/betalen/bankrekeningen/pakketvergelijken"}]}]},"hasMacro":false,"id":"bee47c11-cd25-4b70-ac0b-348f8df77db7","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Apply for a credit card","url":"/en/personal/payments/creditcards"}},"componentType":"productHeader","coreHeader":{"body":"Mastercard ID Check protects you against online credit card fraud.","headerImage":{"extension":"jpg","original":"https://assets.ing.com/m/762329c1bf12770b/original/compare-our-investments-new22-1920.jpg","transformBaseUrl":"https://assets.ing.com/transform/c4db2de8-7b08-4faf-a4b8-d63a0763ec2f/compare-our-investments-new22-1920","type":"image","width":1920},"subtitle":"Because safety comes first when paying online too.","title":"Mastercard ID Check"}},"publishDate":"2025-12-23T11:43:41.324+01:00"}}