{"type":"document","data":{"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"If your credit card has been lost or stolen, call the ING emergency line as soon as possible to have it blocked.","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"How it works"},{"componentType":"paragraph","richBody":{"value":"<ul><li><a href=\"https://mijn.ing.nl/banking/mobile/creditcards/block-creditcard?EW=true\">Log in to Mijn ING</a> or go to your credit card settings in the ING app</li><li>Select the credit card you want to block.</li><li>Is your credit card permanently lost or has it been stolen? Request a replacement credit card.</li><li>Confirm the request using your ING app or ING scanner.</li></ul><p>Once confirmed, your credit card will be blocked immediately and can no longer be used, including with Apple Pay and Google Pay. Found your credit card again? You can quickly and easily unblock it, as long as you haven’t permanently blocked it and requested a replacement. Good to know: Only the primary card holder can unblock an additional card </p><p>If you are unable to block your credit card, <a href=\"https://mijn.ing.nl/banking/mobile/service?dialog=service-contacts-chat\">please contact us by chat</a>, and we’ll be glad to help.</p>"}},{"componentType":"sectionTitle","title":"Credit card stolen or suspicion of fraud?"},{"componentType":"paragraph","richBody":{"value":"<p>If your credit card has been stolen or you suspect fraud, don’t wait! Call us immediately on <a href=\"tel:+31202288800\">020 22 888 00</a>.</p>"}},{"componentType":"paragraph","richBody":{"value":"<p>You’re insured against financial loss if your credit card is lost, stolen or misused, including if your credit card is misused online. This is on the condition that you were careful with your credit card. If your credit card has been misused, report that to the police as soon as possible.</p><p> </p>"},"title":"Am I insured against the loss or theft of my credit card?"},{"componentType":"sectionTitle","title":"I can't find my credit card any more"},{"componentType":"paragraph","richBody":{"value":"<p>Once you have blocked your credit card, you will be able to request a new one right away. You’ll receive your PIN at your correspondence address within 3 working days after the request. For security reasons, you will receive a credit card with a different card number and a new PIN.</p>"}},{"componentType":"sectionTitle","title":"Frequently asked questions about blocking your credit card"},{"accordionList":[{"richBody":{"value":"<p>An existing pre-authorisation will remain on your credit card after you block it. A company can still complete the pre-authorisation. If this does not happen within 30 days, the pre-authorisation will expire. If you permanently block and replace your credit card, the pre-authorisation will be transferred to your new credit card.</p>"},"title":"What happens to a pre-authorisation when I block my credit card?"},{"richBody":{"value":"<p>Yes, in most cases they can. If your credit card has been blocked by ING due to <a href=\"https://www.ing.nl/en/personal/collections\">arrears</a>, the refund cannot be processed to the blocked credit card.</p>"},"title":"Can a company still refund money to my blocked credit card?"}],"componentType":"accordion"}]},"hasMacro":false,"id":"913ed19b-99c3-4358-b4eb-cbff505da2f7","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Request a credit card","url":"/en/personal/payments/creditcards"}},"componentType":"productHeader","coreHeader":{"body":"Lost or stolen credit card? You can easily block it yourself in the ING app or My ING. You can unblock your credit card at any time or request a replacement card immediately","headerImage":{"extension":"jpg","original":"https://assets.ing.com/m/34532a61eed0d67a/original/payment-solutions-1920.jpg","publishedAt":"2022-08-23T12:10:43Z","transformBaseUrl":"https://assets.ing.com/transform/299ab76a-9388-4419-8a5f-33a0554497e7/payment-solutions-1920","type":"image","updatedAt":"2022-08-23T12:15:13Z","width":1920},"title":"Block your credit card"},"cta":{"componentType":"cta","textLink":{"text":"Block your credit card","url":"https://mijn.ing.nl/banking/mobile/creditcards/block-creditcard?EW=true"}},"usps":[{"body":"You can easily block it yourself.","icon":{"altTextNL":"\"\"","extension":"svg","original":"https://assets.ing.com/asset/a55a819e-9048-4e0a-8bc9-0a1fff0b223a/Notification-Success_Outline.svg","publishedAt":"2022-07-04T15:01:59Z","transformBaseUrl":"https://assets.ing.com/transform/a55a819e-9048-4e0a-8bc9-0a1fff0b223a/Notification-Success_Outline","type":"image","updatedAt":"2023-12-21T20:25:32Z","width":32}},{"body":"You can unblock your credit card at any time.","icon":{"altTextNL":"\"\"","extension":"svg","original":"https://assets.ing.com/asset/a55a819e-9048-4e0a-8bc9-0a1fff0b223a/Notification-Success_Outline.svg","publishedAt":"2022-07-04T15:01:59Z","transformBaseUrl":"https://assets.ing.com/transform/a55a819e-9048-4e0a-8bc9-0a1fff0b223a/Notification-Success_Outline","type":"image","updatedAt":"2023-12-21T20:25:32Z","width":32}},{"body":"Or request a replacement card immediately.","icon":{"altTextNL":"\"\"","extension":"svg","original":"https://assets.ing.com/asset/a55a819e-9048-4e0a-8bc9-0a1fff0b223a/Notification-Success_Outline.svg","publishedAt":"2022-07-04T15:01:59Z","transformBaseUrl":"https://assets.ing.com/transform/a55a819e-9048-4e0a-8bc9-0a1fff0b223a/Notification-Success_Outline","type":"image","updatedAt":"2023-12-21T20:25:32Z","width":32}}],"uspsTitle":"Lost or stolen credit card?"},"publishDate":"2026-10-28T11:15:32.190+01:00"}}