{"type":"document","data":{"id":"907ceef7-e615-43f4-bde8-fe75e6bce81a","localeString":"en-GB","publishDate":"2026-05-07T14:25:40.362+02:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"You need to activate your credit card before you can use it – done within a minute using My ING."},"mainHeaderZone":{"componentType":"productHeader","cta":{"componentType":"cta","textLink":{"url":"https://mijn.ing.nl/banking/creditcards/activate-credit-card?EW=true","text":"Log in and activate"}},"coreHeader":{"body":"You recently received your new ING credit card. To use it, you need to activate it first. Do this on time. It takes less than 1 minute in the ING App or via My ING.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/74759c0d-8da7-47ad-8c3c-656a45c6fe7c/starter-risk-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/46f819a9a17fc1bf/original/starter-risk-1920.jpg","extension":"jpg"},"title":"Activate your credit card"},"backLink":{"textLink":{"url":"/en/personal/payments/creditcards","text":"Apply for a credit card"}}},"flexZone":{"flexComponents":[{"componentType":"paragraph","title":"Activating your credit card. Here’s how it works:","richBody":{"value":"<ul><li>Scan the QR code on the letter your credit card was attached to. Use the QR code scanner on your phone or tablet. You will go straight to the right page.</li><li>Can’t scan the code, or did you lose the letter? No problem. <a href=\"http://mijn.ing.nl/banking/mobile/creditcards/activate-credit-card?EW=true\">Log in</a> with the ING App or in Mijn ING to activate your credit card. After you confirm with the ING App or your ING Scanner, your card is activated right away.</li><li>Want to activate an extra credit card? The card can be activated by the person who requested it, but also by the extra cardholder.</li></ul>"}},{"componentType":"sectionTitle","title":"Frequently asked questions about activating a credit card"},{"componentType":"accordion","accordionList":[{"title":"How do I activate my credit card?","richBody":{"value":"<p>Using the ING App: <br />- Select &apos;Service&apos; <br />- Select &apos;Your cards’ <br />- Go to your credit card settings <br />- Select &apos;Activate credit card’ and follow the steps </p><p>Using My ING: <br />- Go to &apos;Service&apos; <br />- Go to &apos;All settings’ <br />- Select &apos;Activate credit card’ and follow the steps</p>"}},{"title":"How much time do I have to activate my credit card?","richBody":{"value":"<p>You can activate your credit card at any time as long as the expiry date has not expired.</p>"}},{"title":"I cancelled my credit card. Can I reactivate it?","richBody":{"value":"<p>No, unfortunately that is not possible. If your credit card has been terminated, you need to submit a new application to receive a new credit card.</p>"}},{"title":"I want to check if my credit card is already activated. How do I do that?","richBody":{"value":"<p>Not sure if your credit card is already activated? Go through the credit card activation process. If your card is already active, you will see the message: “This credit card is already activated.”</p>"}},{"title":"I already activated my credit card while it is still on its way. What should I do?","richBody":{"value":"<p>If you accidentally activated your credit card while it is still being delivered, you can block it yourself via the ING App or Mijn ING. Once your new credit card has arrived, you can easily unblock it yourself. Only do this if you receive the envelope undamaged, so you can be sure your credit card details have not been exposed to others.</p>"}}]},{"componentType":"cta","textLink":{"url":"https://mijn.ing.nl/banking/mobile/service?dialog=service-contacts-chat","text":"Ask your question via chat"}},{"componentType":"linkList","iconTitle":{"title":"Downloads & information"},"textLinks":[{"url":"https://assets.ing.com/m/1597ffe0420b23da/original/Credit-Card-terms-and-conditions.pdf","text":"Credit card terms and conditions 2024"},{"url":"https://assets.ing.com/m/e1169a11cfab3b6/original/Polisvoorwaarden-verzekeringen-Credit-en-Platinumcard-2025.pdf","text":"Policy conditions Creditcard and Platinumcard 2025 (in Dutch)"},{"url":"https://assets.ing.com/m/168b84ce21aa46c9/original/ING_Summary-of-costs-and-charges-for-ING-payment-products-for-personal-customers.pdf","text":"Summary of costs and charges for ING payment products for personal customers"}]},{"componentType":"linkList","iconTitle":{"title":"Payments"},"textLinks":[{"url":"/en/personal/payments/bank-accounts","text":"Bank accounts"},{"url":"/en/personal/payments/pay-with-your-phone","text":"Mobile payments"},{"url":"/en/personal/payments/money-transfers","text":"Transfer money"},{"url":"/en/personal/payments/creditcards","text":"Credit cards"},{"url":"/en/personal/payments/debit-cards","text":"Debit cards"},{"url":"/en/personal/payments/cash","text":"Cash"},{"url":"/en/personal/payments/payments-abroad","text":"Payments abroad"},{"url":"/en/personal/payments/switch-to-ing","text":"Switch from your current bank to ING"},{"url":"/en/personal/payments/rates","text":"Payment product rates overview"},{"url":"/particulier/betalen/bankrekeningen/pakketvergelijken","text":"Compare packages"}]}]}}}