The Dutch government cooperates with many other countries to combat tax evasion. An international agreement is in place in the OECD for the automatic exchange of financial account information. To implement this agreement, the OECD has developed the Common Reporting Standard (CRS), a system that regulates how financial account information is exchanged between countries that have agreed to do so. The Netherlands participates in the CRS, along with the other EU Member States. The CRS has been adopted in a European Directive, and that Directive has in turn been adopted in the Dutch Act on the international administrative assistance in the levying of taxes (Wet op de internationale bijstandsverlening bij de heffing van belastingen). This Act ensures that financial institutions know and record where all account holders (both private and corporate customers) are resident or established for tax purposes. They must also record the customer’s tax identification number from their country of residence or establishment.
"}},{"title":"What is the difference between CRS and FATCA?","richBody":{"value":"The CRS is about ascertaining and recording where all the bank’s account holders are resident or established. In some cases it also concerns the ultimate beneficial owners (UBOs) of an organisation. Under the Dutch Act on the international administrative assistance in the levying of taxes, the bank must provide this information annually to the Dutch Tax Administration. Where an account holder is tax resident in another country, the Dutch Tax Administration forwards the account holder’s information to the country in question. Unlike most other countries, persons with a connection to the United States may be subject to US tax even if they live abroad; such persons are known as ‘US persons’. FATCA requires banks all over the world to determine whether their account holders – and in some cases the UBOs of a company/organisation – are US persons. Banks must forward that information to their national tax authorities. If the country in question has signed a special treaty with the United States (called an Inter-Governmental Agreement or IGA), the details of US persons are passed on to the US tax authorities, the IRS. The Netherlands has signed an IGA, which means that Dutch banks must submit FATCA information about US persons to the Dutch Tax Administration every year. The Dutch Tax Administration forwards this FATCA information to the IRS. This is laid down in the Dutch Act on the international administrative assistance in the levying of taxes.
"}},{"title":"Does ING also have to transmit data of its customers according to the CRS?","richBody":{"value":"Yes. The Netherlands is a party to the global agreement to exchange financial information under the Common Reporting Standard (CRS). On the basis of this treaty, the Dutch Tax Administration forwards the information provided by financial institutions to the tax authorities in other participating countries. Under the CRS, financial institutions such as ING are legally obliged to check whether customers are tax residents of a country other than the Netherlands and thus potentially liable to foreign tax.
"}},{"title":"Why am I receiving the message \"Please provide us with your tax residence country\"?","richBody":{"value":"The Common Reporting Standard (CRS) is an international agreement to exchange information. The goal of this agreement is to ensure that everyone pays tax in the right country. As a bank, we therefore have to ask you in which country you are tax resident. This is usually the country where you live.
"}},{"title":"Can I refuse to fill this in?","richBody":{"value":"If you don’t tell us in which country you are tax resident, we are obliged to infer it from the information available to us. As a result, we may report the wrong country of tax residence to the Dutch Tax Administration. This is why we ask you to tell us yourself.
"}},{"title":"What determines where a person is tax resident or where a company/organisation is established for tax purposes?","richBody":{"value":"Every country has laws that determine when a person is tax resident in that country and when a company/organisation is established for tax purposes there. These laws and regulations vary from country to country. You can find a summary of the laws and regulations applicable in the different CRS countries on the OECD website.
"}},{"title":"How do I know in which country I am a tax resident?","richBody":{"value":"Everyone has a country of tax residence for CRS purposes. The circumstances under which an individual is deemed to be tax resident of a country are set out in the laws of that country. Most people are only tax resident in one country. Usually this is the country where you live on a permanent basis. However, some countries apply different criteria to determine tax residence. Check the rules with the relevant national government or go to the website of the Organisation for Economic Cooperation and Development (OECD) and enter ‘Rules governing tax residence’ in the search box. If you are unsure about where you are tax resident, your tax adviser should be able to clarify this for you.
"}},{"title":"What is a Tax Identification Number (TIN)?","richBody":{"value":"If you are tax resident in a country outside the Netherlands, we will ask you to provide your Tax Identification Number (TIN). This is the number by which you are known to the tax authorities in the country concerned. Different countries have different names for it. For example, it is called a ‘Citizen Service Number’ (Burgerservicenummer or BSN) in the Netherlands and a ‘National Number’ in Belgium, while Germany uses both ‘Tax Number’ and ‘Identification Number’. The overarching international term is TIN. Whatever the local term is, it is the number you use on your tax return in the relevant country. On the OECD website, you can see a list of countries where providing a tax identification number is mandatory.
"}},{"title":"How can I be sure that my tax information remains confidential?","richBody":{"value":"Naturally, the privacy of the information we collect is assured. Data that is subject to the CRS also remains confidential. We only share your tax information with the Dutch Tax Administration and only when we are legally obliged to do so.
"}}]},{"componentType":"paragraph","title":"Reporting your country of tax residence via the print form","richBody":{"value":""}},{"componentType":"accordion","accordionList":[{"title":"Why can’t I tell you my country of tax residence online?","richBody":{"value":"You can only tell us your country of tax residence online if you have received a message from us in My ING or the app.
"}},{"title":"I’ve lost my form. How do I get a new one?","richBody":{"value":"Just download the form and print it out, then complete it and send it back. You can find all the CRS forms at ing.nl/crs
"}},{"title":"Will I receive a confirmation of my declaration of tax residence?","richBody":{"value":"If you tell us that you are tax resident in a CRS country outside the Netherlands, we will send you a confirmation. In this confirmation, we state that we will forward the information in your declaration to the Dutch Tax Administration.
"}},{"title":"I received a letter saying I must tell you what country my child is tax resident in. My partner did not receive this letter. Why is that?","richBody":{"value":"If you receive communications from us online, we will send you an online message asking you to tell us in which country your child is tax resident. If the child has a second legal guardian who also opts for online communications, we will send them an online message too. If all the legal guardians receive our communications by post, then we will only send the letter and the form to one legal guardian. Only one legal guardian needs to tell us the child’s country of tax residence.
"}}]},{"componentType":"paragraph","title":"Reporting your country of tax residence online","richBody":{"value":""}},{"componentType":"accordion","accordionList":[{"title":"When I try to report the country of tax residence via My ING, I get an error message. What should I do?","richBody":{"value":"This means there is a technical problem in My ING. These are often fixed quickly, so please try again later. If you still get the same error message, please contact our Customer Service department via chat or on +31 (0)20 020 228 8822.
"}},{"title":"I’m trying to report the country of tax residence via My ING, but I can’t provide my Citizen Service Number or TIN. What should I do?","richBody":{"value":"You can’t tell us your country of tax residence without a Dutch Citizen Service Number (BSN) or a TIN. Please request one as soon as possible. For more information see: Request a TIN.
As soon as you receive your BSN or TIN, you can report it to us via My ING.
"}},{"title":"How do I request a TIN?","richBody":{"value":"This varies from country to country. For more information search for 'request TIN' per country.
"}},{"title":"I’m trying to report the country of tax residence via My ING, but I get an error message when I enter my TIN. What should I do?","richBody":{"value":"Did you enter any full stops or spaces? Try deleting them so that you only use numbers and/or letters. If you still get the same error message, please contact our Customer Service department via chat or on +31 (0)20 020 228 8822.
"}},{"title":"When I try to report my countries of tax residence, it says that a country is missing, based on my contact details. What should I do?","richBody":{"value":"We check the contact details that you have given us, i.e. your postal address, home address and telephone number. If a country is missing, we want to know if there is a reason for this, or if you just forgot. Choose one of the following three options:
Are your details incorrect? Choose ‘these details are incorrect’ and provide us with the correct details. Then go back to your message inbox and restart the process.
"}}]},{"componentType":"paragraph","title":"Reporting your child’s country of tax residence online","richBody":{"value":""}},{"componentType":"accordion","accordionList":[{"title":"When I try to report the country of tax residence via My ING, I get an error message. What should I do?","richBody":{"value":"This means there is a technical problem in My ING. These are often fixed quickly, so please try again later. If you still get the same error message, please contact our Customer Service department via chat or on +31 (0)20 020 228 8822.
"}},{"title":"I’m trying to report the country of tax residence via My ING, but I can’t provide my child’s Citizen Service Number or TIN. What should I do?","richBody":{"value":"You can’t tell us your child’s country of tax residence without a Dutch Citizen Service Number (BSN) or a TIN. Please request one as soon as possible. For more information see: Request a TIN.
As soon as you receive your BSN or TIN, you can report it to us via My ING.
"}},{"title":"How do I request a TIN?","richBody":{"value":"This varies from country to country. For more information search for 'request TIN' per country.
"}},{"title":"I’m trying to report the country of tax residence via My ING, but I get an error message when I enter my child’s TIN. What should I do?","richBody":{"value":"Did you enter any full stops or spaces? Try deleting them so that you only use numbers and/or letters. If you still get the same error message, please contact our Customer Service department via chat or on +31 (0)20 020 228 8822.
"}},{"title":"When I try to report my child’s countries of tax residence, it says that a country is missing, based on my and/or my child’s contact details. What should I do?","richBody":{"value":"We check the contact details that you have given us. If a country is missing, we want to know if there is a reason for this, or if you just forgot. Choose one of the following three options:
Only one of the child’s legal guardians needs to provide the child’s country of tax residence.
"}},{"title":"Why do I have to go to a branch?","richBody":{"value":"If your contact details include countries that you have not declared as your child’s country of tax residence, you must provide evidence to substantiate this. This can only be done at an ING branch. Please make an appointment in advance, and don’t forget to bring valid proof of ID for the legal guardian.
"}},{"title":"The contact details you have for me are wrong. How do I change them?","richBody":{"value":"Choose ‘These details are incorrect’ and provide us with the correct details. Then go back to your message inbox and restart the process.
"}}]},{"componentType":"linkList","iconTitle":{"title":"Meer over"},"textLinks":[{"url":"/en/personal/payments","text":"This page in Dutch"}]},{"componentType":"linkList","iconTitle":{"title":"Payments"},"textLinks":[{"url":"/en/personal/payments/bank-accounts","text":"Bank accounts"},{"url":"/en/personal/payments/pay-with-your-phone","text":"Mobile payments"},{"url":"/en/personal/payments/money-transfers","text":"Transfer money"},{"url":"/en/personal/payments/creditcards","text":"Credit cards"},{"url":"/en/personal/payments/debit-cards","text":"Debit cards"},{"url":"/en/personal/payments/cash","text":"Cash"},{"url":"/en/personal/payments/payments-abroad","text":"Payments abroad"},{"url":"/en/personal/payments/switch-to-ing","text":"Switch from your current bank to ING"},{"url":"/en/personal/payments/rates","text":"Payment product rates overview"},{"url":"/particulier/betalen/bankrekeningen/pakketvergelijken","text":"Compare packages"}]}]}}}