Follow our simple step-by-step guide to quickly and easily close your Payment Account at ING via the ING App or Mijn ING. You can also use this for closing a Joint Account or Student Account.
Do you want to close a Child Account or Youth Account? This can be done by the legal representative, such as a parent or guardian.
It is not possible to submit a written request to close your account. Therefore, we do not process such requests.
You can also cancel an account of someone who has passed away via My ING or the ING App. If you independently manage an inheritance account via My ING, you can cancel the account yourself. If you do not have access to My ING but do manage an inheritance account, it is also possible to cancel the account via an ING Service Point.
"}},{"title":"Closing a joint account?","richBody":{"value":"You can also easily cancel your joint account via the ING App or My ING. It is not necessary for both account holders to sign for the cancellation.
"}},{"title":"Transferring to a payment account outside the SEPA","richBody":{"value":"If you would like to transfer your balance to an account outside the SEPA area, you can arrange this via My ING and/or the ING App. Please note that this involves certain costs.
"}},{"title":"No access to My ING?","richBody":{"value":"You can easily close your ING Current Account via the ING App or My ING. If there is less than € 250,- on your account (including the balance on the connected Savings Account), you can close your Current Account via phone. For a balance up to € 1.000,- you can also visit a ING Servicepoint. Don't forget to bring a valid ID during your visit. Check the location finder for the nearest ING Servicepoint. It is not possible to close your account by sending us a letter. We will not be able to process these kind of requests.
"}},{"title":"I received a debit card after closing my account","richBody":{"value":"That can indeed happen. Issuing and sending a debit card can take up to 21 days, so it's likely that this process overlapped with your account closure. There's no need to worry, you may safely destroy the card.
"}},{"title":"I’ve closed my account, will I receive a confirmation?","richBody":{"value":"After you’ve requested to close your account, you’ll receive an email confirming that we’re going to close it. The closure process usually takes about 3 days. Once any remaining balance has been transferred and the account is fully closed, you’ll receive a confirmation by letter or email. It is not possible to submit a written request to close your account. Therefore, we do not process such requests.
"}},{"title":"Fees for an inactive account","richBody":{"value":"If you don’t use your payment account for an extended period, the monthly fees will still apply. We believe it’s important that you’re aware of this.
We will contact you via the ING app, Mijn ING, or by letter if your account shows no activity (except for fee deductions) for 4, 7, and 12 consecutive months.
If you’re intentionally not using the account, you accept the ongoing fees.
No longer need the account? You can easily close it using the orange button “Close current account”.