Would you like to request European bank transfer forms? You can do so via chat or by contacting our telephone customer service. Please note: if you bank with an OranjePakket with a discount, you cannot request European bank transfer forms. You will receive the transfer forms within 9 days at your correspondence address.
"}},{"componentType":"sectionTitle","title":"Costs of Bank transfer forms"},{"componentType":"paragraph","richBody":{"value":"There is a fee for European bank transfer forms, unless you have a BasisPakket, BetaalPakket or RoyaalPakket. The amount you pay depends on your package. Please visit ing.nl/tarieven for an overview of the fees.
"}},{"componentType":"sectionTitle","title":"Automatically receiving new European bank transfer forms"},{"componentType":"paragraph","richBody":{"value":"If you request a set of bank transfer forms via chat or by phone, you can indicate that you would like to receive them automatically. You will then automatically receive a new set as soon as you use one of the last 10 forms from your current set. This way, you will never run out.
"}},{"componentType":"sectionTitle","title":"Automatically receiving new mailing envelopes"},{"componentType":"paragraph","richBody":{"value":"Would you also like to receive mailing envelopes automatically? You can arrange this via chat or by phone. You will receive one set of mailing envelopes for every third set of European bank transfer forms. The envelopes are sent separately and may arrive a few days before or after the forms.
"}},{"componentType":"sectionTitle","title":"More information about European bank transfer forms and mailing envelopes"},{"componentType":"accordion","accordionList":[{"title":"How can I send a bank transfer form?","richBody":{"value":"To send a European bank transfer form, you can use our pre‑paid ING mailing envelopes. You can request these via ing.nl/enveloppen. When requesting the envelopes, you only need to enter your account number and postcode. You will receive the mailing envelopes within 5 business days after your request.
"}},{"title":"Can I request new envelopes?","richBody":{"value":"
You can request mailing envelopes via ing.nl/enveloppen. Simply enter your account number and postcode. The envelopes will be delivered within 5 business days.
Would you like to receive the envelopes automatically? Please contact us and we will arrange this for you, easy and convenient.
"}},{"title":"have sent a European bank transfer form. When will it be processed?","richBody":{"value":"
We process your European bank transfer form within 2 business days after we have received it.
"}},{"title":"I have requested European Transfer Forms, but have not received them yet.","richBody":{"value":"Have you not received your European bank transfer forms after 9 days?
Yes, you can stop automatic delivery via our customer service.
"}},{"title":"I have lost my set of European bank transfer forms. What can I do?","richBody":{"value":"
Please contact us so we can block the set and arrange for a replacement to be sent immediately.
"}},{"title":"When are the costs for the European bank transfer forms debited?","richBody":{"value":"Any applicable fees will be debited within 28 days after a new set has been created, via direct debit from your ING current account.
"}},{"title":"How many European Transfer Forms are included in one set?","richBody":{"value":"One set consists of 20 bank transfer forms.
"}}]}]}}}