{"type":"document","data":{"id":"0bbf8741-b848-4ed8-bb84-7e436e22f80a","localeString":"en-GB","publishDate":"2026-04-08T14:35:17.411+02:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Stay in control of your finances? Your mortgage is our concern too."},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"body":"During the term of your mortgage, various situations may arise that make it difficult to keep up with payments—such as losing your job or changes in your personal circumstances. We are here to help you explore your options. Do not wait too long to reach out; your mortgage is our concern too.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/cf62a722-a582-4bad-894a-5f5de80180f4/Father-on-laptop-with-child-at-home-in-living-room","type":"image","width":6016,"original":"https://assets.ing.com/m/7feb123eaef8e93c/original/Father-on-laptop-with-child-at-home-in-living-room.jpg","extension":"jpg"},"title":"Concerns about paying your mortgage"},"backLink":{"textLink":{"url":"/en/personal/mortgage/your-mortgage","text":"Your ING mortgage"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Worried about your mortgage payments?"},{"componentType":"paragraph","richBody":{"value":"<p>Has there been a change in your financial or personal situation that makes you concerned about paying your mortgage? We are here for you—even when times are tough.</p>"},"textLinks":[{"url":"/en/personal/mortgage/your-mortgage/can-not-pay-your-mortgage","text":"See how we can help"}]},{"componentType":"sectionTitle","title":"Missed one or more mortgage payments?"},{"componentType":"paragraph","richBody":{"value":"<p>Missing mortgage payments can cause serious stress. It’s important to act as quickly as possible.</p>"},"textLinks":[{"url":"/en/personal/collections/mortgage-arrears","text":"Read what you can do and how we can help"}]},{"componentType":"sectionTitle","title":"Get more control over your money with Geldfit"},{"componentType":"paragraph","richBody":{"value":"<p>If you have lost track of your finances, it is helpful to have someone think along with you. That’s why <a href=\"http://geldfit.nl\">Geldfit.nl</a> was created—a website where various organizations offer free help with your money matters. You can get help online or in person, near you.</p><p>Take the short test and immediately see who can help you.</p>"},"textLinks":[{"url":"https://geldfit.nl/welkom/ING/?utm_medium=partner&utm_source=ing&utm_campaign=hypotheekpagina","text":"Take the test"}]},{"componentType":"sectionTitle","title":"Finding a solution together"},{"componentType":"paragraph","richBody":{"value":"<p>The Prevention Desk is here to help. Send us an email, and we’ll work together to find a suitable solution—within or outside ING—to get your finances back on track.</p>"},"textLinks":[{"url":"mailto:preventiedesk@ing.com","text":"Email the Prevention Desk"}]}]}}}