{"type":"document","data":{"id":"b6bc31b5-cbfd-4ae2-895a-54e3ec55ad44","localeString":"en-GB","publishDate":"2026-03-30T09:03:19.068+02:00","contentType":"onecms:campaignPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Want to make your home more sustainable? How do you go about it? That’s what ING Upgrader is for. Together with our expert partner DuurzaamXL, who will help you from advice all the way to installation and aftercare."},"mainHeaderZone":{"componentType":"campaignHeader","usps":[{"body":"Personal and free sustainability advice and non-binding quote.","icon":{"transformBaseUrl":"https://assets.ing.com/transform/c6b3e521-9716-4577-be8a-03ded0177f44/Products-Basket_Outline","type":"image","width":0,"original":"https://assets.ing.com/m/76a4f454784412f2/original/Products-Basket_Outline.svg","extension":"svg"}},{"body":"Dedicated point of contact that takes care of everything, from advice to installation and aftercare.","icon":{"transformBaseUrl":"https://assets.ing.com/transform/4b04f1aa-2e38-4e0b-a784-ba4ca1070286/Persons-Conference_Outline","type":"image","width":0,"original":"https://assets.ing.com/m/97997e19225b916/original/Persons-Conference_Outline.svg","extension":"svg"}},{"body":"Worry-free retrofitting, with own certified installers handling the work.","icon":{"transformBaseUrl":"https://assets.ing.com/transform/6e14b1bc-37c4-4a33-8321-9ac75ab8fdca/Loans_goals-Garden_Outline","type":"image","width":0,"original":"https://assets.ing.com/m/112af029d57b2640/original/Loans_goals-Garden_Outline.svg","extension":"svg"}}],"cta":{"componentType":"cta","textLink":{"url":"https://mijn.ing.nl/banking/personal/mortgages/upgrader","text":"Plan your conversation with DuurzaamXL"}},"coreHeader":{"body":"Give your home an upgrade with our expert partner DuurzaamXL. Save on energy bills. Enjoy a more comfortable home. And maybe even boost property value. It all starts with upgrading your home. Our expert partner DuurzaamXL is with you every step of the way. Did you know a better energy label could lower your mortgage rate?","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/4b6ba2bb-4f0c-467d-b4b3-df87d2d4b312/Smiling-couple-on-floor-flipped-horizontally-sustainable-housing","type":"image","width":2500,"original":"https://assets.ing.com/m/1ce97f5b2aa08023/original/Smiling-couple-on-floor-flipped-horizontally-sustainable-housing.jpg","extension":"jpg"},"campaignTitle":{"primaryTitle":"Make your home","secondaryTitle":"more energy efficient","tertiaryTitle":"with ING Upgrader"},"subtitle":"Everything arranged: From personal advice to installation and aftercare"},"headerNotification":{"notification":{"body":"Only for ING mortgage customers with energy labels B to G. Monuments and apartments are excluded from participation.","notificationType":"information","productTaxonomy":{"taxonomyType":"productTaxonomyContainer"},"personalizationTaxonomy":{"taxonomyType":"personalizationTaxonomy"}}},"backLink":{"textLink":{"url":"/en/personal/mortgage/sustainable-living","text":"Upgrade your home"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"How it works"},{"componentType":"paragraph","richBody":{"value":"<p><span><span><span>Thinking of making your home more energy efficient? Our Upgrader takes the hassle out of the process. Take heat pumps, for example. Finding the one that works best can be overwhelming, let alone exploring subsidy schemes and having it installed. Especially if a heat pump isn’t the only upgrade on your mind.</span></span></span></p><p><span><span><span>DuurzaamXL is your single point of contact before, during, and after. They move at your pace. Everything in one go or step by step. Whatever’s easiest for you.</span></span></span></p>"},"alignedImage":{"position":"right","transformBaseUrl":"https://assets.ing.com/transform/f97c695b-03b1-4992-864e-79333ac3f7e3/Renovation-icon","original":"https://assets.ing.com/m/700abb2c91b94789/original/Renovation-icon.png","extension":"png"}},{"componentType":"promotionalBanner","icon":{"transformBaseUrl":"https://assets.ing.com/transform/14090052-7b83-4214-8c97-d8114de16c39/Circle-Present-11","type":"image","width":64,"original":"https://assets.ing.com/m/82c2d996a370bf1/original/Circle-Present-11.svg","extension":"svg"},"body":"If you choose Upgrader and have at least one improvement installed from DuurzaamXL, you receive free subsidy scheme support (worth €85) and a free energy label (worth €295).","date":{}},{"componentType":"applicationProcess","steps":{"title":"Upgrade your home in 5 steps","stepList":[{"title":"Discuss your options, no strings attached","body":"Discuss what matters most to you with a DuurzaamXL sustainability advisor by phone: more comfort, lower energy use and/or future-proofing your home. They map out the options that fit your wishes."},{"title":"Free sustainability advice and quote","body":"You receive clear advice and a quote within 24 hours. The quote is non-binding. All amounts are final, with no additional costs. Sometimes a phone call is enough. If there are multiple measures possible to improve sustainability, the advisor will determine whether a more in-depth consultation is needed. Digitally, or during a home visit."},{"title":"Entire installation sorted","body":"DuurzaamXL takes care of it all. From technical prep to planning and installation by certified in-house installers. They work with a trusted specialist partner to fit windows and frames. Before, during, and after the work, you’ll have one single point of contact for all your questions."},{"title":"Pay after the work is finished","body":"DuurzaamXL ensures the work is properly and professionally done. You’ll only pay when everything is fitted correctly, works as it should, and you’re happy with the result."},{"title":"Solid aftercare","body":"After completion, DuurzaamXL remains available. Questions? Maintenance? Warranty? Additional wishes? They are there for you. When you have at least one improvement installed from DuurzaamXL, you receive free subsidy scheme support worth €85 and a free energy label worth €295."}]}},{"componentType":"cta","microCopy":"No strings attached.","textLink":{"url":"https://mijn.ing.nl/banking/personal/mortgages/upgrader","text":"Book your free sustainability advice"}},{"componentType":"highlight","richBody":{"value":"<ul class=\"check-mark\"><li>DuurzaamXL has 450 reviews on <a href=\"https://www.klantenvertellen.nl/reviews/1062650/duurzaam%2Bxl\">klantenvertellen.nl</a> with an average customer satisfaction rating of 8.7 (March &apos;26).</li></ul>"}},{"componentType":"sectionTitle","title":"Terms and conditions"},{"componentType":"paragraph","richBody":{"value":"<ul><li>You have a mortgage or pending mortgage application with ING.</li><li>Your home has an energy label B to G.</li><li>Monumental homes and apartments are excluded from participation.</li><li>The advice is free, and quote comes with no strings attached. All amounts in the quote are final, there are no additional costs.</li><li>When you have at least one improvement installed<span><span><span><span><span><span><span> from DuurzaamXL, you receive free subsidy scheme support worth €85 via SimpelSubsidie and a free energy label worth €295 via Enven.</span></span></span></span></span></span></span></li><li><strong>Please note!</strong> DuurzaamXL may charge you €50 if you cancel <span><span><span>a potential in-depth home visit less than one working day in advance</span></span></span>, or if the advisor is unable to complete the inspection during the visit.</li></ul>"},"textLinks":[{"url":"https://assets.ing.com/m/63b324af17cce482/original/Algemene-voorwaarden-Upgrader-x-DXL.pdf","text":"View the full terms & conditions (PDF in Dutch)"}]},{"componentType":"sectionTitle","title":"Frequently asked questions"},{"componentType":"accordion","accordionList":[{"title":"Can I trust DuurzaamXL?","richBody":{"value":"<p><span lang=\"EN-US\" dir=\"ltr\"><span><span>DuurzaamXL has been helping homeowners across the Netherlands go green since 2019. They discuss your possibilities, handle everything from the quote all the way to installation with certified in-house installers and even provide aftercare. You’ll have one dedicated point of contact. No strangers or unaffiliated installers at your door. DuurzaamXL has 450 reviews on klantenvertellen.nl with an average customer satisfaction rating of </span></span></span>8.7 (March &apos;26)<span lang=\"EN-US\" dir=\"ltr\"><span><span>.</span></span></span></p>"}},{"title":"What happens after I apply?","richBody":{"value":"<p><span><span><span><span><span><span>After you sign up, a sustainability advisor from DuurzaamXL will contact you by phone to discuss your wishes and options. Sometimes the phone call is sufficient. </span></span></span></span></span></span><span><span><span><span><span><span>If there are multiple measures possible to improve sustainability, the advisor will determine whether a more in-depth consultation is needed. Digitally, or during a home visit.</span></span></span></span></span></span></p><p><span><span><span><span><span><span>Within 24 hours, you receive your personal sustainability advice and quote. The quote is non-binding and all amounts are final, with no additional costs. You are not committed to anything.</span></span></span></span></span></span></p><p><span><span><span><span><span><span>If you choose to proceed, DuurzaamXL arranges the installation with their own installers or, for glass and window frames, via their fixed specialist partner.</span></span></span></span></span></span></p>"}},{"title":"Am I eligible for a subsidy scheme?","richBody":{"value":"<p><span lang=\"EN-US\" dir=\"ltr\"><span><span>If you have sustainability measures installed like insulation, heat pumps, or energy-efficient window glazing, you’re typically eligible for the national ISDE subsidy scheme. You can get up to 30% of the costs reimbursed when you have more than one type of measure installed. </span></span></span></p><p><span lang=\"EN-US\" dir=\"ltr\"><span><span>And if you go with DuurzaamXL, you’ll get SimpelSubsidie’s subsidy scheme support worth €85 for free. SimpelSubsidie will fully handle the ISDE application on your behalf. Completely hassle-free.</span></span></span></p>"}},{"title":"Do I receive a free energy label?","richBody":{"value":"<p>When you have at least one improvement installed<span><span><span><span><span><span><span> from DuurzaamXL, you receive free subsidy scheme support worth €85 via SimpelSubsidie and a free energy label worth €295 via Enven.</span></span></span></span></span></span></span></p><p><span><span><span>If you do not have any improvements installed from DuurzaamXL, you can still apply for an energy label at <a data-type=\"internal\" href=\"/en/personal/mortgage/energy-service\">a discounted rate as an ING customer via Woningschouw</a>.</span></span></span></p>"}},{"title":"I’ve improved my energy label. Will my mortgage rate go down?","richBody":{"value":"<p><span lang=\"EN-US\" dir=\"ltr\"><span><span>When you select a new fixed-rate term, having a better energy label could influence your mortgage rate. Please note this only applies when you renew or borrow extra. Your current mortgage rate won’t automatically change.</span></span></span></p>"}},{"title":"Can I use Upgrader if I don’t have a mortgage with ING?","richBody":{"value":"<p><span><span><span><span lang=\"EN-US\" dir=\"ltr\"><span><span>Unfortunately not. But you can use Upgrader if your mortgage application with us is pending.</span></span></span></span></span></span></p><p><span lang=\"EN-US\" dir=\"ltr\"><span><span>No mortgage or pending application with us?</span></span></span></p>"},"textLinks":[{"url":"/en/personal/mortgage/sustainable-living/what-is-the-upgrade-check","text":"Explore your options with our Upgrade Check"}]}]},{"componentType":"sectionTitle","title":"Popular with other homeowners"},{"componentType":"cards","cards":[{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Getting started with your homeowners' association?","intro":"Check out the step-by-step guide.","image":{"transformBaseUrl":"https://assets.ing.com/transform/d616426f-a459-4e91-9703-026ead6d62f9/In-a-city-apartment-flat-s-balcony-during-stay-at-home-days-mid-age-happy-woman-handling-her-plants-and-flowers","type":"image","width":6000,"original":"https://assets.ing.com/m/630b2304e8e5209b/original/In-a-city-apartment-flat-s-balcony-during-stay-at-home-days-mid-age-happy-woman-handling-her-plants-and-flowers.jpg","extension":"jpg"},"link":{"url":"/particulier/hypotheek/duurzaam-wonen/verduurzamen-met-je-vve"}},{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Making a monument more sustainable","intro":"Read our tips.","image":{"transformBaseUrl":"https://assets.ing.com/transform/79194aef-0693-480a-bca0-b1a89cc37435/Older-man-painting-in-his-home-renovation-activity-reflection-from-stained-glass-window","type":"image","width":3000,"original":"https://assets.ing.com/m/7161cd495c8a5d5f/original/Older-man-painting-in-his-home-renovation-activity-reflection-from-stained-glass-window.jpg","extension":"jpg"},"link":{"url":"/particulier/hypotheek/duurzaam-wonen/monumenten-verduurzamen"}}]}]}}}