{"type":"document","data":{"id":"6126197c-0f1b-48e4-9fa2-2de610c06933","localeString":"en-GB","publishDate":"2026-02-25T13:52:01.264+01:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"ING has 1,200 weekly mortgage consultations and high customer rating."},"mainHeaderZone":{"componentType":"productHeader","usps":[{"body":"More than 670.000 Dutch homeowners have an ING mortgage","icon":{"transformBaseUrl":"https://assets.ing.com/transform/4bb2583f-5d1c-40bb-b585-0d4c64ce1538/Home_outline_orange_RGB","type":"image","width":267,"altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","altTextDE":"\"\"","original":"https://assets.ing.com/m/2c4f264a643a9473/original/Home_outline_orange_RGB.png","extension":"png"}},{"body":"ING has 1,200 weekly mortgage consultations","icon":{"transformBaseUrl":"https://assets.ing.com/transform/9ce3bd0e-bebd-4dac-aaa1-e837e94cd17f/Call_outline_orange_RGB","type":"image","width":267,"altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","altTextDE":"\"\"","original":"https://assets.ing.com/m/9e62860765baa26/original/Call_outline_orange_RGB.png","extension":"png"}},{"body":"High customer rating for mortgage advice","icon":{"transformBaseUrl":"https://assets.ing.com/transform/27ef4d4f-35b0-4e00-a301-6a5a5ec24ab8/thumbs_up_outline_rgb","type":"image","width":267,"altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","altTextDE":"\"\"","original":"https://assets.ing.com/m/9d5027e9896987b/original/thumbs_up_outline_rgb.png","extension":"png"}}],"legalBanner":{"image":{"transformBaseUrl":"https://assets.ing.com/transform/bfc47636-d002-461a-b209-589beaaa7596/Group-7","type":"image","width":46,"original":"https://assets.ing.com/m/3f5c0b274ee863ed/original/Group-7.svg","extension":"svg"},"body":"Let op! Geld lenen kost geld","headerBannerType":"headerBannerType","componentStyle":"default"},"cta":{"componentType":"cta","textLink":{"url":"https://www.ing.nl/en/personal/mortgage/contact/cmnl-english?subscrid=cmnl-mort-engelstalig","text":"Schedule free orientation meeting"}},"coreHeader":{"headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/93e0ae79-e3d2-4d6a-9e9a-9de329028212/remote-advice-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/199ba0d836bef6e5/original/remote-advice-1920.jpg","extension":"jpg"},"title":"Mortgage advice","subtitle":"A mortgage advisor to guide you in the Dutch housing market"},"backLink":{"textLink":{"url":"/en/personal/mortgage","text":"Mortgage"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Mortgage advice: from free exploratory consultation to advisory consultation"},{"componentType":"paragraph","richBody":{"value":"<ul><li>Step 1 – Calculate the <a data-type=\"internal\" href=\"/en/personal/mortgage/mortgage-calculator\">maximum amount  you can borrow</a></li><li>Step 2 – Schedule a <a href=\"https://www.ing.nl/particulier/hypotheek/contact/engelstalig?subscrid=cmnl-mort-engelstalig\">free orientation meeting</a> with an ING mortgage advisor, or visit an independeant advisor</li><li>Step 3 – Consider engaging a <a data-type=\"internal\" href=\"/en/personal/mortgage/buying-a-house/real-estate-agent\">real estate agent</a>, and start making offers on properties where you think you will feel at home. If a question arises during your search, simply call your advisor.</li><li>Step 4 – If your offer is accepted, the next big event is exchanging contracts! Ask your advisor for a consultation. From here on, you will pay consultancy fees.</li></ul>"}},{"componentType":"sectionTitle","title":"1. Orientation meeting in English with a mortgage advisor"},{"componentType":"paragraph","title":"Why do we offer a free orientation meeting?","richBody":{"value":"<p>In a nutshell: it puts you in a stronger position when making an offer. We thoroughly explore your options, without you having to commit to anything at this stage.</p><p>Online tools give you a rough idea, but every situation is slightly different. Variables include your work, relationship, savings, surplus value, wishes and so on. Together with your mortgage advisor, you will discuss which options are best for you.</p><p>Your borrowing limit (subject to conditions) will be included in your orientation certificate.</p>"},"textLinks":[{"url":"/particulier/hypotheek/contact/orientatiecertificaat","text":"Orientation certificate (in Dutch)"}]},{"componentType":"paragraph","title":"How do I get in touch with an ING mortgage advisor?","richBody":{"value":"<ul><li>From the comfort of your own home by video call, including evenings and weekends.</li><li>At the nearest ING branch. A lot can be done online, but sometimes meeting face to face is simply more pleasant.</li></ul>"},"textLinks":[{"url":"https://www.ing.nl/en/personal/mortgage/contact/cmnl-english?subscrid=cmnl-mort-engelstalig","text":"Schedule free orientation meeting"}]},{"componentType":"paragraph","title":"What’s the purpose of an orientation meeting?","richBody":{"value":"<p>Many looking to buy a home schedule a consultation to answer questions such as:</p><ul><li>‘What can I borrow based on how much I currently pay in rent?’</li><li>‘Could you describe the whole process of getting a mortgage?’</li><li>‘I want an agent to look for a house for me. Could you tell me exactly how much I can borrow?’</li><li>‘How will the various types of mortgages impact our finances 10 or 20 years from now?’</li><li>‘I’ve found a house I want to buy. How much should I offer and what will be my monthly repayment for the loan?’</li></ul>"}},{"componentType":"paragraph","title":"A mortgage advisor on your wavelength","richBody":{"value":"<p>Buying a property isn’t something you do every day, especially not if the country and market are new to you. So for most people it’s an exciting and sometimes stressful time. Are you looking for a mortgage advisor with whom you can exchange ideas?</p><ul><li>We’re clear about what your advisor does for you, and what is paid and what is free. It’s all laid out in black and white in the service document we will give you.</li><li>During your free exploratory consultation, you will also discuss your expectations of the advisor. What do you need to make decisions?</li><li>If you have any questions after the consultation, even if they arise 2 or 6 months later, feel free to call or email your mortgage advisor!</li></ul>"},"textLinks":[{"url":"https://www.ing.nl/en/personal/mortgage/contact/cmnl-english?subscrid=cmnl-mort-engelstalig","text":"Schedule free orientation meeting"}]},{"componentType":"sectionTitle","title":"2. Consultation"},{"componentType":"paragraph","title":"Mortgage advice: your personal consultation","richBody":{"value":"<p>From this moment on, we’ll really dig into the details. You only pay consultancy fees after you’ve signed the consultancy agreement. If we assume that your offer is accepted, you’ll want to know the following from us as soon as possible:</p><ul><li>Whether you can get the mortgage, so the property really becomes yours and you can jump for joy.</li><li>Whether you can pay the associated monthly repayments. Not just now, but also if something unexpected happens later that affects your ability to pay your mortgage (and therefore your home).</li></ul>"}},{"componentType":"paragraph","title":"When should you schedule a personal advisory consultation?","richBody":{"value":"<ul><li>Usually<span>,</span> as soon as possible after your offer has been accepted.</li><li>You currently have a mortgage with another provider and want <a href=\"https://www.ing.nl/particulier/hypotheek/oversluiten\">to transfer it to ING</a>.</li><li>You want to <a href=\"https://www.ing.nl/particulier/hypotheek/jouw-hypotheek/hypotheek-verhogen\">increase your ING mortgage</a> to finance a renovation. In many cases, your mortgage can be increased by up to €140,000 without an advisory consultation.</li><li>You already have an ING mortgage and want to <a href=\"https://mijn.ing.nl/banking/overview?scroll-into-view=agreement-card-mortgages\">change something</a>.</li></ul><p>Tip: If you have already made an offer or had an offer accepted, but not yet had a free orientation consultation, we can start with that and immediately calculate all kinds of things for you. Only then will you decide if you want to use our services and sign the consultancy agreement.</p>"}},{"componentType":"paragraph","title":"What’s in your mortgage advice report?","richBody":{"value":"<p>Based on your financial information and personal wishes, we recommend a <a data-type=\"internal\" href=\"/particulier/hypotheek/hypotheekvormen\">mortgage</a> for your personal situation. In the mortgage advice report, your advisor will include:</p><ul><li>The chosen type or types of mortgage, the mortgage term and <a data-type=\"internal\" href=\"/en/personal/mortgage/current-mortgage-rates\">mortgage interest rate</a>. This means you know your monthly repayments, both now and in the future, like 10 years from now.</li><li>Future &apos;expected&apos; events: how will retirement or the arrival of new family members affect your ability to pay your mortgage?</li><li>Unexpected events: the possible scenarios if you become unemployed or unfit for work, or if you or your partner dies.</li><li>Important insurance. You decide who you take out insurance with. You can do this through us, but you don&apos;t have to.</li></ul>"},"textLinks":[{"url":"/particulier/hypotheek/advieskosten","text":"All advisory costs in one overview"}]},{"componentType":"paragraph","title":"Excellent conditions at ING","richBody":{"value":"<p>Getting the lowest possible monthly repayments is important at the beginning of your journey. But it’s perhaps even more important to have excellent mortgage terms and conditions. MoneyView gave the conditions of our ING mortgages a <a href=\"https://assets.ing.com/m/21a22441adec0b5c/original/MoneyView-rapport-2025.pdf\">maximum score of 5 stars</a>. The conditions are explained to you in your mortgage advice. For example:</p><p> </p><ul><li>Your <a href=\"https://www.ing.nl/particulier/hypotheek/actuele-hypotheekrente/invloed-op-vaste-hypotheekrente\">interest can often be reduced slightly</a> after two years, so your monthly repayments will be reduced too.</li><li><a href=\"https://www.ing.nl/particulier/hypotheek/jouw-hypotheek/tussentijds-aanpassen\">Lower your interest rate</a>, even if you are in a fixed-interest period.</li><li><a href=\"https://www.ing.nl/particulier/hypotheek/huis-kopen/hypotheek-meenemen\">Transfer your interest rate</a> when you move houses.</li><li>Your mortgage offer is valid for a long time (useful when buying a <a href=\"https://www.ing.nl/particulier/hypotheek/nieuwbouw\">new build</a>).</li><li>Finance the renovation of your property using a <a href=\"https://www.ing.nl/particulier/hypotheek/jouw-hypotheek/bouwdepot\">building savings account</a> with a duration or availability of funds for up to two years.</li></ul>"}},{"componentType":"linkList","iconTitle":{"title":"Downloads & information"},"textLinks":[{"url":"https://assets.ing.com/m/55d74b9eba1b82b5/original/Vergelijkingskaart-Hypotheken-01082025.pdf","text":"Comparison card Mortgages (in Dutch)"}]},{"componentType":"sectionTitle","title":"3. Mortgage offer"},{"componentType":"paragraph","title":"The final step in your mortgage advice","richBody":{"value":"<p>You discussed all your wishes during your advisory consultation. If our checks show that you can afford the mortgage, you’ll receive a mortgage offer. You&apos;re almost there:</p><p> </p><ul><li>You sign the offer and mortgage advice report if you want to accept it.</li><li>If you are moving home, you sign your mortgage and transfer deed before a notary. Your advisor will guide you through this process. You can choose your own notary, or <a href=\"https://www.ing.nl/particulier/hypotheek/notarisservice\">we can arrange one at an attractive rate</a>.</li><li>You receive the keys to your new home!</li></ul><p>Optional: at this stage, you can immediately take out the insurance policies that we recommended in the mortgage advice report.</p>"}},{"componentType":"sectionTitle"},{"componentType":"paragraph","title":"What do you pay for mortgage advice with a new mortgage?","richBody":{"value":"<ul><li>Your <a data-type=\"external\" href=\"https://www.ing.nl/en/personal/mortgage/contact/cmnl-english?subscrid=cmnl-mort-engelstalig\">orientation meeting</a> is free. You’re not committed to anything at this stage.</li><li>If you schedule an advisory consultation, <a href=\"https://www.ing.nl/particulier/hypotheek/advieskosten\">check the advisory fees</a> you pay and what you get in return. This gives you a clear idea of what to expect.</li></ul>"}},{"componentType":"paragraph","title":"You want to renovate and already have an ING mortgage","richBody":{"value":"<p>You can increase your mortgage to release money for your renovation.</p><ul><li>If you are interested in finding out if this is possible without consultancy or fees, <a href=\"https://www.ing.nl/particulier/hypotheek/jouw-hypotheek/verhogen-zonder-advies\">check</a> what’s required for this.</li><li><a href=\"https://www.ing.nl/particulier/hypotheek/advieskosten/nieuwe-verhoging-hypotheek\">This overview</a> explains everything about increasing your mortgage and the associated costs.</li></ul>"}},{"componentType":"paragraph","title":"You want to change something in your current ING mortgage","richBody":{"value":"<p>For example, the mortgage term or type of repayment. <a data-type=\"internal\" href=\"/particulier/hypotheek/advieskosten/bestaande-hypotheek\">Different fees</a> apply. You can always call us first to discuss this.</p>"}},{"componentType":"sectionTitle","title":"How do you pay the fees for the advice?"},{"componentType":"paragraph","richBody":{"value":"<p>The type of mortgage advice you receive depends on your objective. A new mortgage requires more from the advisor than changing a mortgage you may have had for many years. In respect of the final fees, you can:</p><ul><li>Pay them yourself, from your savings for example. You will receive an invoice for this.</li><li>Co-finance them in certain circumstances. In other words: your mortgage will then be slightly higher.</li></ul>"}}]},"complementaryZone":{"flexComponents":[{"componentType":"cards","cards":[{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Calculate your maximum mortgage","image":{"transformBaseUrl":"https://assets.ing.com/transform/11200af0-4d4a-48cc-a7f0-bebd24c7b21a/Calculator_outline_orange_RGB","type":"image","width":267,"altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","altTextDE":"\"\"","original":"https://assets.ing.com/m/1f0f056525180f08/original/Calculator_outline_orange_RGB.png","extension":"png"},"link":{"url":"/en/personal/mortgage/mortgage-calculator"}}]},{"componentType":"cards"}]},"legalZone":{"flexComponents":[{"componentType":"paragraph","title":"Good to know","richBody":{"value":"<p>The English text of the website is a translation of the Dutch original version. This translation is intended for the customers convenience only. In case of any discrepancies between the two versions, the original Dutch version shall prevail. The mortgage offer and contract will be signed in Dutch. Also, all further communication after signing the mortgage contract will be in Dutch. You acknowledge and accept this. If any assistance or clarification is needed, we recommend contacting your mortgage advisor or to call our customer service via the ING app.</p>"}}]}}}