{"type":"document","data":{"id":"e3a43cc5-c56d-4415-9a39-11695600f23d","localeString":"en-GB","publishDate":"2026-03-10T17:07:58.374+01:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Mortgage Video Consultation: mortgage advice wherever it suits you."},"mainHeaderZone":{"componentType":"productHeader","cta":{"componentType":"cta","textLink":{"url":"/en/personal/mortgage/contact","text":"Plan an appointment"}},"coreHeader":{"headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/d6643f3f-0efa-46ed-8689-6352c22c5afc/Young-girl-video-calls-her-mother-via-laptop","type":"image","width":7360,"altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","altTextDE":"\"\"","original":"https://assets.ing.com/m/762601cafbebd2b8/original/Young-girl-video-calls-her-mother-via-laptop.jpg","extension":"jpg"},"title":"What is a Mortgage Video Consultation?","subtitle":"Video call with an expert advisor, right from your own kitchen table."},"backLink":{"textLink":{"url":"/en/personal/mortgage/contact","text":"No-obligation mortgage consultation"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"What is a Mortgage Video Consultation?"},{"componentType":"paragraph","richBody":{"value":"<p>In a Mortgage Video Consultation, you discuss your housing plans with a mortgage advisor, using your phone, laptop or tablet, from wherever suits you best. With video calling it’s easier than ever. Right from your own kitchen table.</p>"}},{"componentType":"sectionTitle","title":"What do I need for this?"},{"componentType":"paragraph","richBody":{"value":"<p>All you need is a phone, laptop, desktop computer (using Chrome, Safari or Firefox), or a tablet with a webcam — plus a good Wi‑Fi connection or 4G coverage.</p>"}},{"componentType":"sectionTitle","title":"How does a Video Consultation work?"},{"componentType":"paragraph","richBody":{"value":"<ul><li><p>You choose the date and time that suits you best.</p></li><li><p>You’ll receive a confirmation email containing a secure link to join the conversation. This email also includes additional information.</p></li><li><p>At the time of your appointment, follow the link, run a quick device check, and adjust your settings if needed.</p></li><li><p>The Video Consultation will then start with one of our mortgage advisors.</p></li><li><p>It works on both Apple and Android devices. You just need a good Wi‑Fi connection.</p></li><li><p>We’ll verify your identity during the conversation before discussing your banking and personal information, just as we would in person or over the phone.</p></li></ul>"}},{"componentType":"cta","textLink":{"url":"/en/personal/mortgage/contact","text":"Plan an appointment"}},{"componentType":"linkList","iconTitle":{"title":"More information"},"textLinks":[{"url":"/en/personal/mortgage/mortgage-calculator","text":"Calculate your maximum mortgage"},{"url":"/en/personal/mortgage/mortgage-advice","text":"Mortgage advice for expats"},{"url":"/en/personal/expats/mortgages/mortgage-step-by-step","text":"Mortgage step by step"},{"url":"/en/personal/mortgage/contact","text":"Plan orientation meeting"}]}]},"legalZone":{"flexComponents":[{"componentType":"paragraph","title":"Good to know","richBody":{"value":"<p>The English text of the website is a translation of the Dutch original version. This translation is intended for the customers convenience only. In case of any discrepancies between the two versions, the original Dutch version shall prevail. The mortgage offer and contract will be signed in Dutch. Also, all further communication after signing the mortgage contract will be in Dutch. You acknowledge and accept this. If any assistance or clarification is needed, we recommend contacting your mortgage advisor or to call our customer service via the ING app.</p>"}}]}}}