You can use Electronic Communication Mortgages (ECH) to request full or partial repayment of private mortgage registrations with ING. For more information and our instructions, visit ECH.nl/ING.
It is not (yet) possible to submit the following requests via ECH:
To submit these requests, you can download the form below and email it to aflossen.hypotheken@ing.nl.
Please note: you can send a maximum of one unsecured PDF file of up to 25 MB. If you wish to send more attachments, please send multiple emails. We cannot accept attachments in Word, Excel or other formats. You can submit this request to us no later than 15 days and no earlier than two months before the repayment date. We will send the repayment statement back to you within 5 working days of receipt. If you include the mortgage number on the form (point 3a), we will be able to help you more quickly.
"},"textLinks":[{"url":"https://assets.ing.com/m/7efd3b57306a1e6b/original/Aflosnota-hypotheek-opvragen-225724-0517.pdf","text":"Formulier Aflosnota opvragen, printen en downloaden (PDF, 142 kB)"}]},{"componentType":"sectionTitle","title":"Preparing repayment statements at the end of the month"},{"componentType":"paragraph","richBody":{"value":"The repayment statements will be drawn up later in the periods listed below. This also applies to requests we receive via ECH. If you request a (revised) repayment statement during one of these periods because the mortgage is being transferred during this period, we will draw up the repayment statement using an urgent procedure. Please contact us using the details at the bottom of this page.
Due to the urgent procedure, your customer may be charged twice for the last monthly statement. In that case, the customer can reverse the payment within 56 days by clicking on the relevant direct debit in the account overview in My ING and then clicking on “Reverse”. If the customer does not use My ING, they can contact us on 020-2288888.
The customer may repay the mortgage without repayment costs if the repayment takes place within 12 months of the disease of the other debtor or the person with whom he/she shared a permanent household.
"}},{"componentType":"sectionTitle","title":"Sale at a loss"},{"componentType":"paragraph","richBody":{"value":"In certain cases, it is possible to settle the surrender value of the linked policy, bank savings account and/or investment account upon transfer. Please request the settlement statement well in advance, as the additional processing time for this is at least five working days. Requests submitted too late cannot be settled. To ensure that the settlement runs smoothly, we require the following documents:
We deduct 92% of the value of the policy or Investor Account from the repayment statement. If the proceeds (after settlement) are insufficient, please contact the Collections department on working days between 8.30 a.m. and 5 p.m. on 020-3633692. You can also send an email to IBRecoveryhypotheken@ing.com. Please state the mortgage number and enclose the settlement statement.
"}},{"componentType":"sectionTitle","title":"Requests involving mortgage holder ING Bank NV (WUB)"},{"componentType":"paragraph","richBody":{"value":"This concerns mortgages held with WestlandUtrecht Bank. You can request the repayment schedules for these from WestlandUtrecht Bank. We are unable to process these requests.
"}},{"componentType":"paragraph","title":"Collateral","richBody":{"value":"Requests other than full and partial cancellation can be submitted by email to hypotheek.zekerheden@ing.nl. Examples include deeds of division or association, or changes in priority. If you have any questions, you will find the contact details at the bottom of this page.
"}},{"componentType":"sectionTitle","title":"Request a business repayment statement"},{"componentType":"paragraph","richBody":{"value":"Business
Please note! As of 1 March, our email address has changed to Royement.Zakelijk@ing.nl.
Via Royement.Zakelijk@ing.nl you can submit requests for business customers relating to:
Please submit your requests together with the mortgage deed and power of attorney.
In many cases, commercial registrations can be recognised because the mortgage deed refers to a borrower rather than a debtor.
Do you have any questions about the above? Please contact us on 020-5847701. We are happy to help you on working days from 8.30 a.m. to 5 p.m.
Business repayments requests during the holidays
ING strives to process your request promptly and correctly. In order to continue to guarantee this during the festive season, we ask for your cooperation. Please submit business repayment statements or cancellations by 5 December at the latest. Requests received after 5 December will not be processed until January.
We kindly request that you provide us with:
Our business email address is: Royement.Zakelijk@ing.nl.
Do you have any questions about the above? Please contact us on 020-5847701. We are happy to help you on working days from 8.30 am to 5 pm.
ING Real Estate Finance
Please email the power of attorney for repayment and the mortgage deed to REF.accounting.cancellations@ing.com and to Refnext@ing.com.
Do you have any questions about a repayment statement from Real Estate Finance? Call us on working days between 9 a.m. and 5 p.m. on 020-3117723 (ref accounting) or 020-5647377 (ref next). We will be happy to help you.
Taxable transfer of property in the event of a legal conversion
To have the conversion assessed, please send an email to juridischeomzetting@ing.nl. We have different delivery times during the festive season. Requests received after 30 November 2025 will not be processed until January. If you have any questions, please call us on working days between 8.30 a.m. and 5 p.m. on 020-584 77 06. We will be happy to help you.
"}},{"componentType":"sectionTitle","title":"Provide a bank guarantee"},{"componentType":"paragraph","richBody":{"value":"
Once a customer has agreed to the issue of a bank guarantee by ING, you, as a solicitor, will receive the bank guarantee as soon as possible. The customer gives this agreement by returning the counter-guarantee signed.
You will receive the bank guarantee via ECH. More information about bank guarantees via ECH can be found at ech.nl/faq.
Do you have any questions or comments about the bank guarantee provided? Please contact us using the details at the bottom of this pag
"}},{"componentType":"sectionTitle","title":"Executing a mortgage deed"},{"componentType":"paragraph","richBody":{"value":"The following procedure applies to all mortgage assignments:
In the unlikely event that you have not received one of the forms mentioned in the mortgage order, you can still print/download it here.
"},"textLinks":[{"url":"https://assets.ing.com/m/c82e486810758dc8/original/Opgave-datum-passeren-hypotheekakte-225725-1114.pdf","text":"Formulier Opgave Datum Passeren printen (PDF, 68 kB)"},{"url":"https://assets.ing.com/m/6120d7509e7b47f2/original/ING_formulier-depotakte.pdf","text":"Formulier Depotakte printen (PDF, 59 kB)"}]},{"componentType":"sectionTitle","title":"Payment of advisory fees"},{"componentType":"paragraph","richBody":{"value":"A customer can pay the advisory fees in two ways:
If the customer has taken out the mortgage with an ING mortgage adviser, ING will charge the advisory fees directly to the customer. If the customer chooses to include these costs in the mortgage, ING will deduct the advisory fees from the principal amount. If the customer pays the advisory fees from their own funds, ING will collect the advisory fees directly from the customer.
"}},{"componentType":"paragraph","title":"Did the customer take out the mortgage through an intermediary?","richBody":{"value":"Even if the customer has taken out the mortgage through an intermediary, they can choose to pay the advisory fees from their own funds. The intermediary will then send them an invoice. If the customer chooses to finance the advisory fees as part of the mortgage, ING will pay an advance for the advisory fees. The solicitor's instructions will specify exactly how much you need to pay in advisory fees after completion and to whom. Normally, this will be the intermediary. In exceptional cases, it may also be the customer.
"}},{"componentType":"paragraph","title":"Also see the example below:","richBody":{"value":"Do you have any questions about the mortgage assignment and/or the relevant file? Please call the telephone number stated on your solicitor's instructions.
| Example of financing advisory costs and mortgage taken out through an intermediary | |
|---|---|
| Mortgage amount | € 202.000 |
| Payment from ING to notary | € 202.000 |
| Of which advisory fees | € 2.000 |
Do you have any questions about the mortgage request and/or the relevant file? Please call the telephone number stated on your notary's instructions.
"}},{"componentType":"paragraph","title":"Do you have questions?","richBody":{"value":"Do you still have questions after reading this page? Call 020-5847710. We are happy to help you on working days from 8.30 a.m. to 5 p.m.
"}},{"componentType":"linkList","iconTitle":{"title":"Hypotheken"},"textLinks":[{"url":"/particulier/hypotheek/hypotheek-berekenen","text":"Maximale hypotheek berekenen"},{"url":"/particulier/hypotheek/actuele-hypotheekrente","text":"Actuele hypotheekrente"},{"url":"/particulier/hypotheek/oversluiten","text":"Hypotheek oversluiten"},{"url":"/particulier/hypotheek/huis-kopen/je-eerste-huis-kopen/startershypotheek-berekenen","text":"Eerste huis kopen"},{"url":"/particulier/hypotheek/huis-kopen/ander-huis-kopen/maximale-hypotheek","text":"Ander huis kopen"},{"url":"/particulier/hypotheek/jouw-hypotheek","text":"Jouw hypotheek"},{"url":"/particulier/hypotheek/hypotheekvormen","text":"Hypotheekvormen"},{"url":"/particulier/hypotheek/duurzaam-wonen","text":"Duurzaam wonen"},{"url":"/particulier/hypotheek/hypotheekadvies","text":"Hypotheekadvies"},{"url":"/particulier/hypotheek/advieskosten","text":"Kosten"},{"url":"/particulier/hypotheek/situatie","text":"Situatie"},{"url":"/particulier/hypotheek/woondiensten","text":"Woondiensten"},{"url":"/particulier/hypotheek/contact","text":"Contact"}]}]}}}