Everyone goes through tight times now and then. Sometimes just briefly, sometimes for a bit longer. Whatever is going on, you’re not alone. Maybe you want more clarity about your situation. Maybe you’re worried about your finances. Or perhaps there are already bills you can no longer pay. On this page, you’ll find what you need right now — and what you can do: on your own or together with us.
"}},{"componentType":"sectionTitle","title":"Do you recognize this?"},{"componentType":"paragraph","richBody":{"value":"You’re managing financially just fine, until something suddenly changes. Can you still afford everything then? Or maybe you’ve already passed that point and your arrears are starting to build up. Whatever situation you’re in, there is always something you can do or you can get help.
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"},"alignedImage":{"position":"bottom","transformBaseUrl":"https://assets.ing.com/transform/e644e967-402c-474b-af4f-17c0b1a239b4/2026_Collections-Image-infographic-for-ing-nl-EN","altTextEN":"Numbers money worries in NL","original":"https://assets.ing.com/asset/e644e967-402c-474b-af4f-17c0b1a239b4/2026_Collections-Image-infographic-for-ing-nl-EN.png","extension":"png"}},{"componentType":"sectionTitle","title":"This is what you can do"},{"componentType":"paragraph","richBody":{"value":"
Would you like to solve it yourself? Or would you like to have a look at your situation together?
See what you need to get more control and peace of mind.
No. When you call us, you’re not committing to anything. We listen to your situation and think along with you. Together, we explore the options, and you always decide what you do or don’t want to do.
"}},{"title":"Will my information be used against me?","richBody":{"value":"No. The information you share with us is used to help you and to think along with you. We handle your data with care and do not use it against you. Everything is done according to our privacy guidelines.
"}},{"title":"Does it cost money to contact you?","richBody":{"value":"No. Getting in touch is completely free of charge. You can call, chat or e-mail us without any costs to discuss your situation and explore the possibilities together.
"}},{"title":"Why would a bank help me?","richBody":{"value":"Because we want you to stay in control of your money. We’re happy to think along with you to prevent problems - or reduce them if they've already started. The sooner you reach out, the better we can work together to explore your options.
"}},{"title":"How do I know it’s really ING calling me?","richBody":{"value":"With ‘Check the Call’, you can immediately see whether ING is calling you. Are you being called by someone claiming to be from ING? Open the ING App or My ING and use the button ‘Is ING calling? Check the Call’. You’ll instantly see whether the call is genuine. If it’s not, hang up right away.
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