Sometimes something happens in your life that suddenly changes your financial situation. You might lose your job, become unable to work, go through a breakup, or lose your partner.
Maybe you’re retiring, or dealing with something like an addiction. Whatever the cause is, it’s important to quickly understand where you stand and what your options are.
Not able to figure it out on your own? We’re happy to look at your situation together. And to see what you need to get more control and peace of mind. From insights and tips, to checking your benefits, or making arrangements to pay later or in installments. Whatever we do, you decide the pace. Because we do it together with you — so the solution fits your situation and supports your financial wellbeing.
"}},{"componentType":"applicationProcess","steps":{"title":"How to start the conversation","stepList":[{"title":"Schedule an appointment with the Financial Health Desk","body":"You can do this by e-mail: financialhealthdesk@ing.com","textLink":{"url":"https://www.ing.nl/particulier/preventie/cml-coll-preventie?subscrid=cml-coll-preventie","text":"Or schedule a call me later"}},{"title":"Have the conversation","body":"You’ll have one dedicated contact person who works with you to see what you need"},{"title":"Agree on the next steps","body":"During the conversation, you’ll discuss what the next step will be"}]}},{"componentType":"sectionTitle","title":"Olivia shares her story - from stress to rest"},{"componentType":"paragraph","title":"Olivia (29) had trouble keeping track of her expenses","richBody":{"value":"At the end of the month, she was short on cash and sometimes couldn't even afford groceries. She decided to contact ING and was pleasantly surprised by the help she received.
"The representative was super friendly, really thought along with me, and came up with practical tips. Thanks to ING Budgeting, I now see exactly where my money is going. As a result, I have money left for groceries at the end of the month, and I can even save a little. This way, I am working step by step towards my own place!
"},"alignedImage":{"position":"right","transformBaseUrl":"https://assets.ing.com/transform/3e3d54dd-25fa-4189-9856-9e62f6f37c45/young-woman-using-laptop-while-sitting-on-table","original":"https://assets.ing.com/m/70f0938332128562/original/young-woman-using-laptop-while-sitting-on-table.jpg","extension":"jpg"}},{"componentType":"sectionTitle","title":"Working together with other organisations"},{"componentType":"paragraph","richBody":{"value":"Curious what other organisations can do for you? Take a look at Geldfit, Nibud or your local municipality. You can contact them for free and anonymously.
"},"textLinks":[{"url":"/en/personal/money-worries/help-from-other-organisations","text":"See who can help you"}]},{"componentType":"sectionTitle","title":"Questions?"},{"componentType":"accordion","accordionList":[{"title":"Am I committing to anything when I call?","richBody":{"value":"No. When you call us, you’re not committing to anything. We listen to your situation and think along with you. Together, we explore the options, and you always decide what you do or don’t want to do.
"}},{"title":"Will my information be used against me?","richBody":{"value":"No. The information you share with us is used to help you and to think along with you. We handle your data with care and never use it against you. Everything is done according to our privacy guidelines.
"}},{"title":"Does it cost money to contact you?","richBody":{"value":"No. Getting in touch is completely free of charge. You can call, chat or e-mail us without any costs to discuss your situation and explore the possibilities together.
"}},{"title":"Why would a bank help me?","richBody":{"value":"Because we want you to stay in control of your money. We’re happy to think along with you to prevent problems — or reduce them if they’ve already started. The sooner you reach out, the better we can work together to explore your options.
"}},{"title":"What happens after I get in touch?","richBody":{"value":"Based on your story, we look at your situation together. If needed, we create an overview of your income and expenses. After that, we discuss which solutions could help you. If any arrangements are needed, we’ll set them up right away. You will always know exactly what to expect from us and what the next step will be.
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