That depends entirely on your situation. Together, we assess what you need.
For example:
Whatever we do, we do it together and at your pace. So that you can gradually gain more control over your money.
"}},{"componentType":"cards","cards":[{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Do it yourself","intro":"View or pay your arrears, set up a payment arrangement, or resolve an account block.","image":{"transformBaseUrl":"https://assets.ing.com/transform/927699fa-2258-4a96-8378-e9b913ab5acb/Man-behind-his-laptop-working-from-home","type":"image","width":5568,"original":"https://assets.ing.com/m/6da4ece88b9bf05e/original/Man-behind-his-laptop-working-from-home.jpg","extension":"jpg"},"link":{"url":"https://mijn.ing.nl/banking/mobile/collections?EW=true"},"linkText":"Log in to My ING"},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Do it together","intro":"Not able to figure it out on your own? Chat with one of our representatives or schedule a call me later appointment.","image":{"transformBaseUrl":"https://assets.ing.com/transform/3d63c50f-0e68-4e27-8876-272bbce1c5da/young-man-using-mobile-phone-while-standing-in-office","type":"image","width":1700,"original":"https://assets.ing.com/m/628cb9af145e6e4e/original/young-man-using-mobile-phone-while-standing-in-office.jpg","extension":"jpg"},"link":{"url":"https://mijn.ing.nl/banking/mobile/collections?EW=true"},"linkText":"Log in to My ING"}]},{"componentType":"testimonial","testimonialList":[{"authorInfo":{"authorName":"Customer","image":{"transformBaseUrl":"https://assets.ing.com/transform/c3b20fe1-af5b-4e53-b4ed-211f864ce7a1/Contact-Chat_Outline","type":"image","width":0,"original":"https://assets.ing.com/m/65aea87c0e053c02/original/Contact-Chat_Outline.svg","extension":"svg"}},"testimonialText":{"body":"The representative I spoke to didn’t judge me, but thought along with me and stayed positive. I hung up feeling really good and was able to solve my problems experiencing less stress than before"}}]},{"componentType":"sectionTitle","title":"Questions?"},{"componentType":"accordion","accordionList":[{"title":"What if I am already in arrears?","richBody":{"value":"If you already have payment arrears, try to solve this yourself or contact Resolving arrears - ING.
"},"textLinks":[{"url":"/en/personal/collections","text":"Resolving arrears - ING"}]},{"title":"What if I have applied for debt assistance?","richBody":{"value":"Then please send us your proof of registration within 2 weeks. Just like other parties, we will no longer make new payment arrangements with you. We will wait for a message from your debt counselor.
"}},{"title":"What if I am already in a debt assistance program?","richBody":{"value":"Then you no longer need to make payment arrangements with us. Your debt counsellor will take this over from you. To do this properly, they may still need to request documents from you.
"}},{"title":"What if I am under legal guardianship?","richBody":{"value":"If you are under legal guardianship in terms of the Dutch Debt Restructuring Act (Wsnp), we are no longer allowed to make payment arrangements with you directly. We must submit our claim to your legal guardian. They decide what will happens with your money. We also have to block all your accounts. Your legal guardian will determine which account you are still allowed to use.
"}},{"title":"Will the information be used against me?","richBody":{"value":"No. The information you share with us is used only to help you and to think along with you. We handle your data carefully and do not use it against you. Everything is done in accordance with our privacy guidelines.
"}}]}]}}}