For older contracts, we unfortunately no longer have all data for example because the legal retention period has expired. This may include contract details or transaction data. Below, you can read which information we need in order to create a calculation.
"}},{"componentType":"accordion","accordionList":[{"title":"Do you have or did you have a Revolving Credit?","richBody":{"value":"Up to and including 2009, we use averages and assumptions. With a copy of one of the documents below, we can create a calculation for you.
With a copy of your Credit Card statements, we can create a calculation for you.
For the years 2001 through 2009, we no longer have all data. With a copy of one of the following documents, we can create a calculation for you.
Email the details below to mijncompensatie@ing.nl. Did you have the credit together with someone else? Then make sure one of you sends the documents on behalf of both of you. We will use this to create a compensation calculation for each of you.
Note: send one email per credit, and use PDF, JPEG, JPG or PNG for attachments.
Does your BSN (citizen service number) appear on a document? Always hide it. For example, by covering it when taking the photo or scan, or by blacking it out on the image. You can easily do this with the Dutch government’s ‘KopieID’ app.
Helpful!
Copy the text below to use in your email. Fill in the details, attach the documents, and your email is ready to send.
To: mijncompensatie@ing.nl
Subject: Documents for compensation calculation
Dear ING,
Here are the requested details and documents.
Kind regards,
<Jouw naam>
"}}]},{"componentType":"sectionTitle","title":"You will receive a calculation"},{"componentType":"paragraph","richBody":{"value":"As soon as we receive your documents, we will create a calculation within 60 days to see whether you are eligible for compensation. We will send you a message once the calculation has been completed.
Do you have the ING App or Mijn ING? Then you will receive an inbox message there.
If you do not have Mijn ING or have indicated that you prefer to receive messages by post, you will receive a letter.
If you do not send documents
If you no longer have the requested documents or do not send anything, we unfortunately cannot create a calculation for you. In that case, you will not receive compensation.
Below you can find the frequently asked questions about submitting your documents. General information and questions about the compensation scheme can be found at ing.nl/compensation. Is your question not listed or do you need help? Please contact us at 020 22 888 90. You can reach us on working days from 8:30 to 17:00. Or send an email to compensatieregeling@ing.nl.
"}},{"componentType":"accordion","accordionList":[{"title":"How can I get the requested documents?","richBody":{"value":"The documents requested above were shared with you in the past, either by post or digitally. You may have saved them yourself in a folder, printed, or stored digitally. Unfortunately, we no longer have this information because the legal retention period has expired. This may include contract details or transaction data. For that reason, we cannot provide these documents to you.
"}},{"title":"I no longer have the requested documents. What to do?","richBody":{"value":"We no longer have the documents because the legal retention period has expired. This may include contract details or transaction data. For that reason, we cannot provide the documents to you. If you also no longer have the requested documents yourself, we unfortunately cannot create a calculation for you. This means you will not receive any money back (compensation)
"}},{"title":"On which bank statement can I find the credit for my loan?","richBody":{"value":"If you have a loan with us, you pay a monthly instalment. This instalment consists of interest and repayment and is credited from your ING current account. On the bank statements of this ING account, the instalment shows your contract number, your interest rate and the interest you paid. We use this information when creating the compensation calculation.
Do you still have bank statements from 2001 to 2009? If so, please send us a copy. You only need to send the pages that show the instalment for your loan, and you may cover any other information on the copy.
"}},{"title":"I don’t have bank statements, only the loan contract. Can you use that?","richBody":{"value":"Yes. Your loan contract shows your name, your contract number, your interest rate and your credit limit. We use this information when creating the compensation calculation. If you still have your contract, please send us a copy of the pages that contain this information. You may cover any other details on the copy.
"}},{"title":"I don’t have a contract, only one or more bank statements. Can you use those?","richBody":{"value":"Yes. On the bank statements of your ING current account, the instalment shows your interest rate and the interest you paid. We can use this information when creating the compensation calculation. Do you still have one or more bank statements from 2001 to 2009? If so, please send us a copy. You only need to send the page(s) that show the instalment for your loan.
"}},{"title":"I don’t have email. Can I send the information by post?","richBody":{"value":"Yes, that is possible. Email is of course faster and more environmentally friendly. If you still prefer to send it by post, send the copies of the requested documents without a stamp to:
ING Compensatie Variabele Rente
Antwoordnummer 40050
8900 SC Leeuwarden
Note: it is important that you write ING Compensatie Variabele Rente on the envelope.
"}},{"title":"I have my credit together with someone else. Do we both need to submit documents?","richBody":{"value":"No, one of you can send the documents. If you are eligible for compensation, you will both receive half of the amount.
If the compensation amount is more than €50, we will first conclude a Settlement Agreement with both of you. This means you both need to sign our proposal, after which we formally close the matter and grant final settlement. If the amount is less than €50, you do not need to do anything the compensation will be automatically paid to the account number we have on record.
For some years, we no longer have all data because the legal retention period has expired. This may include contract details or transaction data. For those years, we try to determine whether you qualify for compensation by using averages and assumptions. If you have information showing that our calculation is not correct, we would be happy to receive it. Please send one email per contract number.
"}}]}]}}}