{"type":"document","data":{"id":"e9ba4e16-06d4-4f5b-8478-86ac9442a9a3","localeString":"en-GB","publishDate":"2026-03-25T15:27:23.266+01:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Compensation for variable interest for customers with an overdraft product"},"mainHeaderZone":{"componentType":"productHeader","cta":{"componentType":"cta","textLink":{"url":"https://mijn.ing.nl/banking/compensation","text":"Check whether you can receive compensation"}},"coreHeader":{"body":"Do you have a product that allows you to overdraw your ING current account? Or did you have one in the past? Then you may be eligible for compensation.\r\n\r\nThe variable interest rate on these products did not always move sufficiently with the market rate. We are correcting this by offering compensation to customers who paid too much interest. We calculate the compensation starting from the year 2001.\r\n\r\nWe aim to compensate all eligible customers by the end of 2025 at the latest. If the compensation amount for a contract is €50 or more, you will receive a compensation proposal for that contract, which must be signed.\r\n\r\nING has decided to expand the compensation scheme and will now also reimburse overpaid variable interest below €50. This decision follows rulings by Kifid’s Disputes Committee on 4 November 2024, which concerned other financial service providers. The Disputes Committee sees no reason to maintain a minimum compensation amount. ING has taken the Kifid rulings into account. As a result, the €50 threshold will be removed.\r\n\r\nFor compensation amounts below €50, no signature is needed. This amount will be paid directly to the account number we have on record. The calculation can be viewed in Mijn ING. For customers without Mijn ING, the calculation can be sent by post.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/d95be1af-c0e5-462b-aaaf-d0d411f363f2/confidential-data-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/3367766f0d7d721d/original/confidential-data-1920.jpg","extension":"jpg"},"title":"Compensation variable interest","subtitle":"For customers with an overdraft product"},"backLink":{"textLink":{"url":"/en/personal/loans","text":"Borrowing money"}}},"flexZone":{"flexComponents":[{"componentType":"paragraph","title":"When are you eligible?","richBody":{"value":""}},{"componentType":"paragraph","title":"Which overdraft products qualify?","richBody":{"value":""}},{"componentType":"paragraph","title":"Where can you see whether you are eligible for compensation?","richBody":{"value":"

"}},{"componentType":"accordion","accordionList":[{"title":"Where can you see if you are eligible for compensation?","richBody":{"value":"

Do you have or did you have a Giro Quarterly Credit, Quarterly Limit, or ING Overdraft? Then you can check in Mijn ING  whether you will receive money back. If your compensation amount is €50 or more, you will receive a message asking you to sign a Settlement Agreement. You do not need to do anything to receive this message. Don’t have Mijn ING? Check the service and contact page for your options. You may also email us at compensatieregeling@ing.nl.

Is your compensation amount between €0 and €50? Then you will automatically receive the compensation in your payment account by the end of 2025 at the latest. You do not need to take any action.

Is your compensation amount below €0? Then you are not eligible for compensation. You also do not need to pay anything back. If you are not eligible, you will not receive a message.

Do you have or did you have a Student Payment Limit, a Continuous Limit for former students, or ING Overdraft for students? Then you can log in to Mijn ING or call us to check whether you will receive money back.

Do you have or did you have a Rekening Courant Krediet issued to consumers? Then we ask for a little more patience. We previously said you could contact us in April 2025 to check whether you would receive compensation. Unfortunately, we did not meet this timing. The calculations are complex, and we prioritise accuracy over speed.

As soon as we have finished all calculations, we will share that on this page. From that moment, you can email us to check whether you will receive money back. You will also be notified as soon as possible.

Note: Was your overdraft product ended before 1 January 2010? Then we no longer have (part of) your information because the legal retention period has expired. This may include contract details or transaction data. Because of this, we cannot create a calculation for you. If you believe you may still be eligible for compensation, check ing.nl/proof  to see what we need from you to create a calculation.

"}},{"title":"Former ING-customers","richBody":{"value":"

If you are no longer an ING customer but you previously had an overdraft product with us, you can register via ing.nl/formercustomers. We will then investigate whether you qualify for compensation.

"}}]},{"componentType":"paragraph","title":"How will you receive a message?","richBody":{"value":"

"}},{"componentType":"accordion","accordionList":[{"title":"ING-customer","richBody":{"value":"

If your compensation amount is €50 or more, you will receive a message asking you to sign a Settlement Agreement. You do not need to do anything to receive this message.

If you are not eligible for compensation, you will not receive a message.

Note: Was your overdraft product ended before 1 January 2010?
Then we no longer have (part of) your information because the legal retention period has expired. This may include contract details or transaction data. Because of this, we cannot create a calculation for you. If you believe you may still be eligible for compensation, ing.nl/proof  to see what we need from you to create a calculation.

Did you have your overdraft product together with someone else?
Then you will each receive half of the compensation. You will each receive your own compensation proposal in Mijn ING or by post.

"}},{"title":"Former ING-customers","richBody":{"value":"

Are you no longer an ING customer, but did you have an overdraft product with us in the past? Then you can register via  ing.nl/formercustomers. We will then investigate whether you are eligible for compensation.

"}}]},{"componentType":"paragraph","title":"How can I view my calculation?","richBody":{"value":"

Do you have Mijn ING or the ING App? Then you can view the calculation via Mijn ING or the ING App.

Do you not have Mijn ING or the ING App? Then you can also receive the calculation by post by contacting us at compensatieregeling@ing.nl.  It is important that you include “Calculation requested for compensation” in the subject line of your email.

"}},{"componentType":"paragraph","title":"What can you do if you do not agree with the calculation?","richBody":{"value":"

We calculate the compensation amount fully automatically and per credit. Only if the calculated amount is €50 or more will you receive a compensation proposal from us. For compensation amounts between €0 and €50, no signature is required. This amount is paid directly to the account number we have on record. You can view the calculation in Mijn ING or request it by email.

Of course, you can always contact us if you disagree with our calculation, the amount of our compensation proposal, or our decision not to make a compensation proposal. A staff member can also explain our decision to you or reassess it.

"}},{"componentType":"paragraph","title":"Exemptions","richBody":{"value":"

"}},{"componentType":"accordion","accordionList":[{"title":"Continuous Limit for former students, Student Payment Limit","richBody":{"value":"

Do you have or did you have one of these products? Then you can log in to Mijn ING to check whether you will receive money back. If you do not see a calculation in Mijn ING, it means we still need to create your compensation proposal.

"}},{"title":"Rekening Courant Krediet issued to consumers","richBody":{"value":"

Do you have or did you have a Rekening Courant Krediet issued to consumers? Then we ask for a little more patience. We previously said that you could contact us in April 2025 to check whether you would receive compensation. Unfortunately, we did not meet this timing. The calculations are complex, and we prioritise accuracy over speed.

As soon as we have finished all calculations, we will share that on this page. From that moment, you can call or email us to check whether you will receive money back. You will also be notified as soon as possible.

"}},{"title":"Customers under guardianship","richBody":{"value":"

Are you under guardianship and/or conservatorship, and is this known to us?

Then your guardian should have received a letter by post at the beginning of 2025 if your contract qualifies for compensation. If your guardian has not received a message in February 2025 and you believe you may be eligible for compensation, check the service and contact page for the available options. You can reach us on working days from 8:30 to 17:00.

If your guardian has not received a message in February 2025 and you believe you may be eligible for compensation?

Then ask your guardian to contact us we will investigate whether you are eligible for compensation.

"}},{"title":"Heirs","richBody":{"value":"

We have started sending compensation proposals to the authorised person handling the estate.
Have you, as an heir, not received anything yet? Then please register. From the moment you register with the required documents, we will do our best to let you know within 60 days whether you are eligible.
You can find more information at ing.nl/compensation-heirs. 

"}}]},{"componentType":"sectionTitle","title":"Frequently asked questions"},{"componentType":"paragraph","richBody":{"value":"

Below you can find the frequently asked questions for the compensation scheme for overdraft products.
General information and questions about the compensation scheme can be found on the general compensation page.
Don’t have Mijn ING? Check the service and contact page for the available options. You can reach us on working days from 8:30 to 17:00.

"}},{"componentType":"accordion","accordionList":[{"title":"What is the difference between a Continuous Limit and a Continuous Limit for former students?","richBody":{"value":"

The regular Continuous Limit has limits between €2,500 and €75,000. The Continuous Limit for former students has a limit of €500 or €1,000.

"}},{"title":"My Continuous Limit was converted by you into a Revolving Credit in 2019. What does this mean for my compensation?","richBody":{"value":"

If you have a converted Continuous Limit, there are two possibilities:

  1. We create one compensation calculation covering both the period of the Continuous Limit and the period of the Revolving Credit; or
  2. We create two separate calculations: one for the period of the Continuous Limit and one for the period of the Revolving Credit.

We will assess each situation individually and choose the approach that results in the highest total compensation for you.

"}},{"title":"My Quarterly Limit is now called ING Overdraft. What does this mean for my compensation?","richBody":{"value":"

We make one compensation calculation for your Quarterly Limit and ING Overdraft.

"}},{"title":"My Student Payment Limit was converted into a Continuous Limit for former students. What does this mean for the compensation?","richBody":{"value":"

We make one compensation calculation for your Student Payment Limit and your Continuous Limit for former students. Because the interest rate on the Continuous Limit for former students is higher, we use two starting deltas in the calculation: one for the Student Payment Limit and one for the Continuous Limit for former students.

"}},{"title":"If you increased your limit during the term, does this affect the compensation?","richBody":{"value":"

We calculate the compensation per contract. If you increased your overdraft limit, these count as two separate contracts. We therefore assess each contract individually to determine whether you will receive compensation. If you lowered your overdraft limit, this remains one contract. Have you had multiple overdraft products across different accounts? Then these are separate contracts. If the compensation amount for a contract is €50 or more, you will receive a compensation proposal for that contract, which must be signed. For compensation amounts greater than €0 but below €50, no signature is required. This amount will be paid directly to the account number we have on record.

"}},{"title":"I increased my credit limit in the meantime. Does this affect the compensation?","richBody":{"value":"

If you increased your limit during the term, these count as two separate contracts. We assess each contract individually to determine whether you will receive compensation. If the compensation amount for a contract is €50 or more, you will receive a compensation proposal for that contract, which must be signed. For compensation amounts greater than €0 but below €50, no signature is required. This amount will be paid directly to the account number we have on record.

"}},{"title":"What is a Rekening Courant Krediet issued to consumers?","richBody":{"value":"

An ING Rekening Courant Krediet for Consumers is a consumer loan in the form of a Rekening Courant Krediet provided to a natural person. This personal‑use credit is based on the ING Base Rate and is administered on a private current account. It is an unsecured credit, meaning there is no collateral such as a pledge or mortgage right. Consumers with a Rekening Courant Krediet that has these product characteristics are eligible for compensation if they have paid too much interest.

"}}]},{"componentType":"linkList","componentStyle":"default","iconTitle":{"title":"More information about the variable‑interest compensation?"},"textLinks":[{"url":"/en/personal/loans/compensation-variable-interest","text":"Compensation scheme"},{"url":"/en/personal/loans/compensation-variable-interest/compensation-amount","text":"How we calculate your compensation amount"}]}]}}}