You may expect the variable interest rate on loans to move in line with the market rate. This was the ruling made by Kifid in 2020 for several banks. We also did not always adjust our rates sufficiently in line with the market rate. We are correcting this by offering compensation to customers and former ING customers who have paid too much interest. How we calculate your compensation
"}},{"componentType":"sectionTitle","title":"Who is this compensation for?"},{"componentType":"paragraph","richBody":{"value":"
You may be eligible for compensation if you:
You may be eligible for compensation if you used one of the products below between January 2001 and now.
Doorlopend Krediet | Roodstand producten | Creditcard |
|---|---|---|
(Variabel) Doorlopend Krediet | Continu Limiet | Alleen met Gespreid betalen |
(Variabel) Doorlopend Krediet voor Huiseigenaren (geen Hypotheken) | Kwartaallimiet
|
|
Voordeelkrediet | ING Rood Staan (voor studenten) |
|
Studentenkrediet | Studentenbetaallimiet |
|
Spaarkrediet | Continu Limiet voor ex-studenten |
|
Rendementkrediet | Rekening Courant Krediet verstrekt aan consumenten |
|
|
Below you can see for each product group how and when you can register.
"}},{"componentType":"paragraph","title":"Revolving credit products","richBody":{"value":""}},{"componentType":"accordion","accordionList":[{"title":"When can I apply for potential compensation as a former ING customer?","richBody":{"value":"You can now register for the credit products below to check whether you are eligible for compensation. From the moment you register with the required documents, we will do our best to let you know within 60 days whether you qualify.
| Product | Aanmeldperiode / Registration Period |
|---|---|
| (Variabel) Doorlopend Krediet | Until May 2025 |
| (Variabel) Doorlopend Krediet voor Huiseigenaren (geen Hypotheken) | Until May 2025 |
| Voordeelkrediet | Until May 2025 |
| Studentenkrediet | Until May 2025 |
| Rendementkrediet | Until May 2025 |
| Spaarkrediet | Until May 2025 |
"}},{"title":"How do I register as a former ING customer?","richBody":{"value":"
Send the information below in one email to compensatieoudklanten@ing.com. We will do our best to let you know within 60 days whether you are eligible.
"}},{"title":"I had my contract together with someone else how can we register?","richBody":{"value":"
If you are eligible for compensation, you will each receive half of the amount.
You can both register separately, or you can send everything together in one email. If you send everything in one email, make sure to include two bank statements from two different bank accounts. We pay the compensation to each person’s own bank account.
Do you have a joint account? Then one bank statement is sufficient.
For the years 2001 through 2009, we no longer have all data because the retention period has expired. This may include contract details or transaction data. If we no longer have all transaction data, we will try to determine whether you qualify for compensation by using averages and assumptions. Do you still have documents from these years? If so, we would be happy to receive them. With a copy of one of the documents below, we can review your calculation.
Contract
Your loan contract shows your contract number, your initial interest rate and your credit limit. It also shows who the contract holders were. If you still have your contract, please send us a copy.
Annual statement (previously called ‘fiscal statement’)
Your annual statement shows your contract number, your (average) outstanding balance, the interest you paid for your loan in that year and who the contract holders were. Do you still have one or more annual statements from 2001 through 2009? Then please send us a copy.
Bank statement
Your bank statement shows, next to the monthly debit for your loan, your contract number, your interest rate and the interest you paid. Do you still have one or more bank statements from the years 2001 through 2009 with this information? If so, please send us a copy. You only need to send the page showing the monthly debit for your loan. Hide any other financial information such as your balance and other transactions. If you already have an annual statement for that year, you don’t need to send bank statements from the same year.
The table below shows when you can register. When registering, we ask for documents related to your product. From the moment you register with the required documents, we will do our best to let you know within 60 days whether you qualify.
Product | Registration period |
|---|---|
Creditcard met Gespreid betalen | Until 1 April 2025 |
"}},{"title":"How do I register as a former ING customer?","richBody":{"value":"
Send the information below in one email to compensatieoudklanten@ing.com. We will do our best to let you know within 60 days whether you are eligible.
"}},{"title":"I had my contract together with someone else, how can we register?","richBody":{"value":"
Did you have the loan together with someone else? If you are eligible for compensation, you will each receive half of the amount.
You can both register separately, or you can send everything together in one email. If you send everything in one email, make sure to include two bank statements from two different bank accounts. We pay the compensation to each person’s own bank account. If you have a joint account, one bank statement is sufficient.
"}},{"title":"Which additional documents can I submit to have my calculation reviewed?","richBody":{"value":"Up to and including July 2011, we use averages and assumptions. With a copy of your credit card statements, we can create a new calculation for you.
Other years
Do you have documents from other years showing that the interest you paid or your interest rate differs from our calculation? If so, please send them to us so we can adjust it.
The table below shows when you can register. When registering, we ask for documents related to your product. From the moment you register with the required documents, we will do our best to let you know within 60 days whether you qualify.
| Product | Registration Period |
|---|---|
| ING Rood Staan | November 2024 – May 1, 2025 |
| ING Rood Staan voor studenten | December 2024 – June 1, 2025 |
| Rekening Courant Krediet verstrekt aan consumenten | April 2025 – July 1, 2025 |
| Studentenbetaallimiet | December 2024 – June 1, 2025 |
| Kwartaallimiet | November 2024 – May 1, 2025 |
| Continu limiet voor ex-studenten | December 2024 – June 1, 2025 |
| Continu Limiet | From now – April 1, 2025 |
Do you want to stay informed about when you can submit documents for the product? Then email your name, product name and contract number to compensatieregeling@ing.nl. As soon as the calculations are ready, we will send you a message asking you to provide the required documents.
"}},{"title":"How do I register as a former ING customer?","richBody":{"value":"Send the information below in one email to compensatieoudklanten@ing.com. We will do our best to let you know within 60 days whether you are eligible.
Did you have the loan together with someone else? If you are eligible for compensation, you will each receive half of the amount.
You can both register separately, or you can send everything together in one email. If you send everything in one email, make sure to include two bank statements from two different bank accounts. We pay the compensation to each person’s own bank account. If you have a joint account, one bank statement is sufficient.
"}},{"title":"Which additional documents can I submit to have my calculation reviewed?","richBody":{"value":"For the years 2001 through 2009, we no longer have all data because the retention period has expired. This may include contract details or transaction data. If we no longer have all transaction data, we will try to determine whether you qualify for compensation by using averages and assumptions. Do you still have documents from these years? If so, we would be happy to receive them. With a copy of one of the documents below, we can create a new calculation for you.
Your guardian can now register you by sending the information below in one email to compensatieoudklanten@ing.com. We will do our best to let your guardian know within 60 days whether you are eligible for compensation.
"}}]},{"componentType":"sectionTitle","title":"other questions"},{"componentType":"paragraph","richBody":{"value":"
You can find general information and questions about the compensation scheme on the general compensation page.
"}},{"componentType":"accordion","accordionList":[{"title":"Why do I need to register myself, and why doesn’t ING contact me about the compensation scheme?","richBody":{"value":"We no longer have all contact details for former ING customers. For that reason, we cannot reach out to former customers ourselves, and we ask former customers to register for the compensation scheme on their own.
"}},{"title":"Why do I need to share my personal details and documents for the compensation?","richBody":{"value":"We no longer have all your personal details. Due to the legal retention period, we are not allowed to store this information once you are no longer a customer. This may include contract details or transaction data. That’s why we ask you to provide certain information so we can create your calculation. We will do our best to let you know within 60 days whether you are eligible.
"}},{"title":"I am an heir of a former ING customer, how can I register?","richBody":{"value":"We have started sending compensation proposals to the authorised person handling the estate. You can find more information at ing.nl/compensation-heirs.
"}},{"title":"Why do you calculate compensation from 1 January 2001?","richBody":{"value":"We apply the legal limitation period of 20 years. We have extended this period slightly to 1 January 2001. This means we calculate compensation from the start of your contract or from 1 January 2001.
"}},{"title":"Questions?","richBody":{"value":"Is your question not listed, or do you need help? Please contact us at 020 22 888 90. You can reach us on working days from 08:30 to 17:00. Or send an email to compensatieregeling@ing.nl
Helpful!
Copy the text below to use in your email. Fill in the details, add your question, and the email is ready to send.
Dear ING,
My question about the compensation scheme for former ING customers is:
First name:
Last name:
Date of birth:
Phone number:
Contract number:
Kind regards,
<Your name>