{"type":"document","data":{"id":"7d887345-a863-43fd-b439-5b75a2edb5b9","localeString":"en-GB","publishDate":"2026-03-24T15:38:04.153+01:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"All information about providing identity details for investing with ING"},"mainHeaderZone":{"componentType":"productHeader","cta":{"componentType":"cta","textLink":{"url":"https://mijn.ing.nl/investments/dashboard","text":"Provide your details via My ING (Dutch only)"}},"coreHeader":{"body":"You may have received a message from us saying that we are still missing some information from you. We ask you to provide this information as soon as possible. This page is an English translation of the original Dutch version.*","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/4fe56e15-7bc0-40c7-baf9-c34cc32e47c4/High-angle-view-of-person-hand-holding-text-on-wall","type":"image","width":3024,"altTextEN":"\"","altTextNL":"\"","altTextFR":"\"","altTextDE":"\"","original":"https://assets.ing.com/m/22c15228dd78e70d/original/High-angle-view-of-person-hand-holding-text-on-wall.jpg","extension":"jpg"},"title":"Please fill in your details","subtitle":"Because of European legislation, ING is required to record certain personal details about you."},"backLink":{"textLink":{"url":"/en/personal/investing","text":"Investing"}}},"flexZone":{"flexComponents":[{"componentType":"paragraph","title":"Legal obligation","richBody":{"value":"<p><span><span>Since 3 January 2018, all banks must include a personal ‘Identifier’ (often the customer’s passport or identity card details) in the transaction report to the regulator (AFM). This is required under the European MiFID II legislation that entered into force at that time. For this reason, we ask you for this information when it is still missing. We request these details if you have an investment account yourself or if you are authorised to use someone else’s account</span></span></p>"}},{"componentType":"paragraph","title":"Have you not provided your details yet? Do it now.","richBody":{"value":"<p><span><span>If you have received a message from us saying that we do not have your details yet, please provide them as soon as possible. Keep in mind that you can only access your investment account if your details are registered with us. This means that placing investment orders, viewing your portfolio and transferring money is only possible if we have your details.</span></span></p>"}},{"componentType":"paragraph","title":"How to provide your details","richBody":{"value":"<p>You can provide your identity details in three ways. Make sure you have your passport or identity card to hand.</p><p><strong>1. Via My ING</strong><br />Go to your investment account <a href=\"https://mijn.ing.nl/banking/overview\">in My ING</a> and fill in the details.</p><p><strong>2. By phone</strong><br />Call us on <strong>020 228 88 88</strong> and have your details to hand.</p><p><strong>3. At an ING branch</strong></p><p><span><span><span>Go to ING.nl/afspraak (dutch only) and make an appointment at a nearby branch to have your details registered.</span></span></span></p>"}},{"componentType":"paragraph","title":"Want to know more?","richBody":{"value":"<p>You may still have questions about this topic. The links below will hopefully help you on your way. Dutch only.</p><p>*This translation is intended for the customer’s convenience only. In the event of any inconsistency between the English translation and the original Dutch version, the original Dutch version shall prevail.</p>"},"textLinks":[{"url":"https://assets.ing.com/m/da6285439dcf71b0/original/art_NIEUWE_Veelgestelde-vragen-en-antwoorden-paspoorten-idkaarten.pdf","text":"Veelgestelde vragen over aanleveren van identiteitsgegevens"},{"url":"/particulier/beleggen/service/hoe-registreer-je-jouw-tin","text":"I have a nationality other than Dutch (Dutch only)"}]},{"componentType":"linkList","iconTitle":{"title":"Discover more about investing"},"textLinks":[{"url":"/en/personal/investing","text":"Investing with ING"},{"url":"/en/personal/investing/sustainability","text":"Sustainable investing"},{"url":"/en/personal/investing/how-does-investing-work","text":"How does investing work"},{"url":"/en/personal/investing/ing-investment-office","text":"ING Investment Office"},{"url":"/en/personal/investing/market-news-and-views","text":"Market news and views"}]}]}}}