Since 3 January 2018, all banks must include a personal ‘Identifier’ (often the customer’s passport or identity card details) in the transaction report to the regulator (AFM). This is required under the European MiFID II legislation that entered into force at that time. For this reason, we ask you for this information when it is still missing. We request these details if you have an investment account yourself or if you are authorised to use someone else’s account
"},"title":"Legal obligation"},{"componentType":"paragraph","richBody":{"value":"If you have received a message from us saying that we do not have your details yet, please provide them as soon as possible. Keep in mind that you can only access your investment account if your details are registered with us. This means that placing investment orders, viewing your portfolio and transferring money is only possible if we have your details.
"},"title":"Have you not provided your details yet? Do it now."},{"componentType":"paragraph","richBody":{"value":"You can provide your identity details in three ways. Make sure you have your passport or identity card to hand.
1. Via My ING
Go to your investment account in My ING and fill in the details.
2. By phone
Call us on 020 228 88 88 and have your details to hand.
3. At an ING branch
Go to ING.nl/afspraak (Dutch only) and make an appointment at a nearby branch to have your details registered.
"},"title":"How to provide your details"},{"componentType":"paragraph","richBody":{"value":"You may still have questions about this topic. The links below will hopefully help you on your way. Dutch only.
*This translation is intended for the customer’s convenience only. In the event of any inconsistency between the English translation and the original Dutch version, the original Dutch version shall prevail.
"},"textLinks":[{"text":"Veelgestelde vragen over aanleveren van identiteitsgegevens","url":"https://assets.ing.com/m/da6285439dcf71b0/original/art_NIEUWE_Veelgestelde-vragen-en-antwoorden-paspoorten-idkaarten.pdf"},{"text":"I have a nationality other than Dutch (Dutch only)","url":"/particulier/beleggen/service/hoe-registreer-je-jouw-tin"}],"title":"Want to know more?"},{"componentType":"linkList","iconTitle":{"title":"Discover more about investing"},"textLinks":[{"text":"Investing with ING","url":"/en/personal/investing"},{"text":"Sustainable investing","url":"/en/personal/investing/sustainability"},{"text":"How does investing work","url":"/en/personal/investing/how-does-investing-work"},{"text":"ING Investment Office","url":"/en/personal/investing/ing-investment-office"},{"text":"Market news and views","url":"/en/personal/investing/market-news-and-views"}]}]},"hasMacro":false,"id":"7d887345-a863-43fd-b439-5b75a2edb5b9","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Investing","url":"/en/personal/investing"}},"componentType":"productHeader","coreHeader":{"body":"You may have received a message from us saying that we are still missing some information from you. We ask you to provide this information as soon as possible. This page is an English translation of the original Dutch version.*","headerImage":{"altTextDE":"\"","altTextEN":"\"","altTextFR":"\"","altTextNL":"\"","extension":"jpg","original":"https://assets.ing.com/m/22c15228dd78e70d/original/High-angle-view-of-person-hand-holding-text-on-wall.jpg","transformBaseUrl":"https://assets.ing.com/transform/4fe56e15-7bc0-40c7-baf9-c34cc32e47c4/High-angle-view-of-person-hand-holding-text-on-wall","type":"image","width":3024},"subtitle":"Because of European legislation, ING is required to record certain personal details about you.","title":"Please fill in your details"},"cta":{"componentType":"cta","textLink":{"text":"Provide your details via My ING (Dutch only)","url":"https://mijn.ing.nl/investments/dashboard"}}},"publishDate":"2026-06-22T14:02:46.131+02:00"}}