{"type":"document","data":{"id":"3499f48f-a34f-45ff-be03-387f2e6dd712","localeString":"en-GB","publishDate":"2026-03-13T18:05:54.335+01:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Het kan iedereen overkomen: je raakt spullen kwijt tijdens je vakantie. Met de ING reisverzekering ben je verzekerd voor diefstal, verlies of schade."},"mainHeaderZone":{"componentType":"productHeader","cta":{"componentType":"cta","textLink":{"url":"/en/personal/insurances/short-travel-insurance","text":"Discover the Single Trip Travel Insurance"}},"secondaryCta":{"textLink":{"url":"/en/personal/insurances/annual-travel-insurance","text":"Read more about the ING Annual Travel Insurance"}},"coreHeader":{"body":"A lost suitcase, a stolen phone, or a damaged pair of sunglasses – these can seriously disrupt your holiday. Fortunately, travel insurance provides coverage for stolen or lost items. Find out exactly what is covered and how to stay protected against unexpected expenses.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/636f9752-36ce-42f0-9c1e-dd593befa58b/order-foreign-currencies-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/2339167e6cbb8d56/original/order-foreign-currencies-1920.jpg","extension":"jpg"},"title":"Lost belongings on holiday – What does travel insurance cover?"},"backLink":{"textLink":{"url":"/en/personal/insurances","text":"Insurance"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Travel damage – what is covered by my travel insurance?"},{"componentType":"paragraph","richBody":{"value":"<p>While on holiday, you may experience damage to or loss of your belongings. With an ING Travel Insurance coverage for lost or stolen items, you’re well covered. Here are the key points:</p><ul><li>Theft or loss of luggage: Suitcases, electronics, jewelry, and other personal belongings are covered.</li><li>Damaged items: If your possessions are damaged during the trip, the insurance often provides compensation.</li></ul><p>Replacement Value vs. Current Value</p><p>When claiming damage, the age of your items matters:</p><ul><li>Replacement value: For items less than one year old, you’ll be reimbursed for the original purchase price.</li><li>Current value: For older items, the value is determined based on depreciation. This reflects the current market value of your belongings.</li></ul><p>Want to know exactly what to expect? <a href=\"https://assets.ing.com/m/71677dcad348e0a6/original/Afschrijvingslijst-ING-20230401.pdf\">Check the depreciation list</a> (in Dutch) for an overview of reimbursements by product category.</p>"}},{"componentType":"sectionTitle","title":"Stolen or lost items?"},{"componentType":"paragraph","richBody":{"value":"<p>If your luggage, phone, jewelry, sunglasses, AirPods, or other belongings are stolen or lost during your trip, follow these steps:</p><p>1. Report the incident to the local police and request an official report. You’ll need this to submit your claim.</p><p>2. Report the damage online via the <a data-type=\"internal\" href=\"/en/personal/insurances/travel-insurance/make-insurance-claim\">ING Report Damage-page</a>. </p><p>3. Keep receipts and invoices for valuable items. This will help speed up the claims process.</p>"}},{"componentType":"sectionTitle","title":"6 tips for a smooth claims process"},{"componentType":"paragraph","richBody":{"value":"<ol><li>Keep purchase receipts: Invoices for valuable items help support your claim.</li><li>Always file a police report: This is required for reimbursement.</li><li>Ask for a PIR (Property Irregularity Report): Useful for missing luggage.</li><li>Provide complete information: Better too many details than too few.</li><li>Read the policy terms carefully: Be prepared for what is and isn’t covered.</li><li>Ask for help if needed: If in doubt, you can always contact ING.</li></ol><p>Check the <a href=\"https://assets.ing.com/m/536f0da1de5928de/original/Polisvoorwaarden-Reisverzekering-Tijdelijk.pdf\">policy terms</a> (in Dutch) for a full overview.</p>"}},{"componentType":"paragraph","title":"More about insurances","richBody":{"value":"<p>Want to be well prepared? Discover the ING Single Trip Travel Insurance for short trips, or choose the ING Annual Travel Insurance if you travel frequently.</p>"},"textLinks":[{"url":"/en/personal/insurances/short-travel-insurance","text":"ING Single Trip Travel Insurance"},{"url":"/en/personal/insurances/annual-travel-insurance","text":"ING Annual Travel Insurance"}]},{"componentType":"sectionTitle","title":"Frequently asked questions"},{"componentType":"accordion","accordionList":[{"title":"What does travel insurance cover in case of loss or theft?","richBody":{"value":"<p>A travel insurance policy usually covers lost, stolen, or damaged items up to a maximum amount. Check the policy terms for details.</p>"}},{"title":"How do I file a claim?","richBody":{"value":"<p><a data-type=\"internal\" href=\"/en/personal/insurances/travel-insurance/make-insurance-claim\">Go here to file a claim</a>, attach supporting documents, and submit your claim</p>"}},{"title":"Can I also apply for a subsidy for stolen items?","richBody":{"value":"<p>No, but a good travel insurance policy often provides sufficient coverage. </p>"}},{"title":"What to do in case of theft while on holiday?","richBody":{"value":"<p>If you experience theft, follow these steps:</p><ul><li>Report the incident to the local police immediately and request an official report. You’ll need this to submit your claim.</li><li>Inform your accommodation or travel provider, so they can assist you further.</li><li>Keep all evidence of the stolen items, such as purchase receipts and photos.</li></ul><p><a data-type=\"internal\" href=\"/en/personal/insurances/travel-insurance/make-insurance-claim\">Report and file your claim here</a></p>"}},{"title":"What to do in case of damage while on holiday?","richBody":{"value":"<p>In case of damage to your belongings during the trip, it’s important to:</p><ul><li>Take photos of the damage to support your claim.</li><li>Request an official report, such as a PIR (Property Irregularity Report) for missing luggage.</li><li>Report the damage as soon as possible via the ING “Report Damage” page.</li></ul><p><a data-type=\"internal\" href=\"/en/personal/insurances/travel-insurance/make-insurance-claim\">File your claim here</a></p>"}},{"title":"Which insurance covers lost items?","richBody":{"value":"<p>A travel insurance policy often covers lost items such as suitcases, phones, or jewelry. The reimbursement depends on the value of the items and the terms of your policy. Check the details in your policy conditions to be sure what is covered.</p>"}},{"title":"What can you claim on your travel insurance?","richBody":{"value":"<p>You can generally claim costs for:</p><ul><li>Stolen or lost belongings such as luggage and electronics.</li><li>Damaged items that fall within the coverage.</li><li>Expenses for emergency purchases, such as clothing or toiletries, if your luggage is delayed.</li></ul><p>Check the full terms and limitations in your insurance policy conditions.</p>"}}]},{"componentType":"linkList","iconTitle":{"title":"Meer over"},"textLinks":[{"url":"/en/personal/insurances/annual-travel-insurance","text":"Annual Travel Insurance"},{"url":"/en/personal/insurances/short-travel-insurance","text":"Single Trip Travel Insurance"},{"url":"/en/personal/insurances/travel-insurance/make-insurance-claim","text":"File a claim"}]},{"componentType":"linkList","iconTitle":{"title":"To the travelblogs"},"textLinks":[{"url":"/particulier/verzekeren/reisverzekering/reisblogs","text":"Travel news and blogs (in Dutch)"}]},{"componentType":"linkList","iconTitle":{"title":"Insurance"},"textLinks":[{"url":"/en/personal/insurances/annual-travel-insurance","text":"Travel insurance"},{"url":"/en/personal/insurances/car-insurance","text":"Car insurance"},{"url":"/en/personal/insurances/home-insurance","text":"Home insurance"},{"url":"/en/personal/insurances/liability-insurance","text":"Liability insurance"},{"url":"/en/personal/insurances/legal-expenses-insurance","text":"Legal expenses insurance"},{"url":"/en/personal/insurances/student-insurance","text":"Student insurance"},{"url":"/en/personal/insurances/czdirect-health-insurance","text":"Health insurance"},{"url":"/en/personal/insurances","text":"All insurance"}]}]}}}