The extent of reimbursement depends on the duration of the delay. It is essential to obtain official documentation from the airline confirming the delay. For both outbound and return journeys, ING Insurance will cover necessary additional expenses, including transportation and accommodation costs for up to 10 days if the delay lasts at least eight hours.
Coverage applies to delays resulting from strikes, punctuality issues, protests, or solidarity actions. For detailed information regarding various scenarios and reimbursements, please refer to the policy conditions.
"},"textLinks":[{"url":"https://assets.ing.com/m/7591eab68e2a69c2/original/Voorwaarden-ING-Kortlopende-Reisverzekering-Versie-UIKR-01.pdf","text":"Polisvoorwaarden Reisverzekering (PDF)"}]},{"componentType":"paragraph","title":"My flight has been cancelled","richBody":{"value":"If your flight is cancelled, the airline has a responsibility to inform you of your rights and available options. Typically, you may be eligible for a replacement ticket or monetary compensation. If you are rebooked on a flight departing one or more days later, the airline is required to provide accommodation, including transportation between the accommodation and the airport.
Flight cancellations can occasionally occur due to force majeure events, such as volcanic eruptions, natural disasters, or acts of terrorism. In these circumstances, the airline is not obligated to provide financial compensation. However, you may be able to seek assistance through your travel insurance.
"}},{"componentType":"paragraph","title":"Missed your flight?","richBody":{"value":"If it was your fault (like oversleeping or being late), you’ll need to book a new ticket at your own expense.
You may be reimbursed if:
You miss your return flight due to illness or hospitalization.
You miss a connecting flight because your first flight was delayed (with the Cancellation module, this applies whether components were booked together or separately).