If you take out a new insurance policy, you always pay via automatic direct debit. The premium is written off of your account. You don’t have to do anything for this; just make sure you have sufficient balance on your account. If automatic direct debit is (temporarily) not possible, please contact ING.
"}},{"title":"Who deducts the premium?","richBody":{"value":"Nationale-Nederlanden with bank account number NL38 INGB 070 307 60 94 writes off the premium. On the account statement you can see the description for which ING insurance and period the premium is deducted.
Have you taken out a Liability insurance after December 1? ING then writes off the premium with bank account number NL10INGB0116424478 ING. On your account statement you can see in the description for which ING insurance and which period the premium has been written off.
"}},{"title":"Can I choose when the premium for my insurance is deducted?","richBody":{"value":"Yes, when applying for insurance you can decide the day of depreciation yourself. Your premium will be deducted on the day you choose.
"}},{"title":"When is the premium deducted?","richBody":{"value":"Your premium will be written off at a fixed time, depending on your choice monthly or annually.
For example: suppose your insurance went into effect on November 7 and you have chosen to pay the premium per month. Then premium is written off every month around the 7th of the month of your account.
"}},{"title":"Change your account number?","richBody":{"value":"You can change the collection account online. Log in and select the insurance from which you want to change the collecion account.
"},"textLinks":[{"url":"https://mijn.ing.nl/banking/insurances/services?EW=true","text":"Log in"}]},{"title":"Can the premium only be debited from an ING account number?\"","richBody":{"value":"If you can change the account number online, you can also choose an account number from another bank.
"}},{"title":"Why is Nationale-Nederlanden debiting the premium for my ING insurance?","richBody":{"value":"Nationale-Nederlanden depreciates the premium if the insurance is taken out through ING, with ING acting as distributor. In that case, Nationale-Nederlanden is the insurer and the collector. ING is your mediator and permanent point of contact.
For the new insurances offered by ING in power of attorney, NationaleNederlanden is still the insurer, but ING collects the premium on their behalf.
You can recognise the difference by your policy number: if the policy number starts with a letter, the insurance is taken out in power of attorney and ING collects the premium. If the policy number starts with a number, Nationale-Nederlanden is the debt collector.
"}},{"title":"Can I change my payment frequency?","richBody":{"value":"Yes, you can change your payment term. You can choose between monthly and annual payments. Do you want to change the payment term? Contact ING by phone.
"},"textLinks":[{"url":"/en/personal/customer-service","text":"Contact us"}]},{"title":"The premium amount that was debited is incorrect. What should I do?","richBody":{"value":"On the received invoice you can see which premium is written off. If you have any questions about this, please contact us by phone.
"},"textLinks":[{"url":"/en/personal/customer-service","text":"Contact us"}]},{"title":"I have paid the premium for my non-life insurance. How can I check if Nationale-Nederlanden has received the payment?","richBody":{"value":"Has the premium amount for your non-life insurance been written off and have you filled in the payment information properly? Then you can assume that the premium has been received.
"}},{"title":"I would like to pay by direct debit. How can I arrange this?","richBody":{"value":"Are you paying through an invoice now and want to revenue this to automatic direct debits? Please contact us by phone.
"},"textLinks":[{"url":"/en/personal/customer-service","text":"Contact us"}]}]},{"componentType":"sectionTitle","title":"You are late with your payment - what now?"},{"componentType":"accordion","accordionList":[{"title":"How can I transfer the premium after receiving a payment reminder?","richBody":{"value":"It may happen that the automatic direct debit fails. For example, because your balance is too low or because we do not have your good bank account number. You will receive a payment reminder. You can then transfer your premium yourself once. To do so, use the account number that is in your payment reminder and mention the payment reference or your policy number.
Do you have an ING Liability insurance where the policy number starts with a letter? If so, please contact us on 020 – 22 88 888.
"}},{"title":"Click here to see how you can still pay your premium.","richBody":{"value":"The process below applies to all ING non-life insurances where the policy number starts with a number. Does your policy begin with a letter?
Please contact us.
1. Payment reminder
If you haven’t paid your premium on time, you will receive a payment reminder. In this reminder, Nationale-Nederlanden asks you to pay the premium within 14 days. Use the bank account number provided in the confirmation letter and include your policy number as the payment reference.
Would you like Nationale-Nederlanden to use a different bank account number for future premium withdrawals? Then please contact ING Customer Service by phone.
2. First warning
If you haven’t paid the premium after the reminder, Nationale-Nederlanden will send you a first warning. You will then have 21 days to transfer the premium to Nationale-Nederlanden.
Important: If you don’t pay the premium on time after the first warning, Nationale-Nederlanden will suspend your coverage. This means you will no longer be entitled to compensation or assistance.
3. Second warning: your coverage is suspended
If you still haven’t paid the premium within 21 days after the first warning, you can no longer make any claims under your insurance. This means, for example, that damages will no longer be reimbursed. You will also be personally responsible for any damage you cause to others. This can be especially costly in the case of personal injury.
Note: Do you have car insurance? Then your license plate will be deregistered with the RDW, and you are no longer allowed to drive your car. The RDW checks daily whether vehicles are insured. If your vehicle is uninsured for more than two days, you will receive a fine from the RDW. The Central Judicial Collection Agency (CJIB) will send this fine.
Important: You have 21 days to make the payment. If you don’t pay on time, your insurance will be terminated. If the outstanding amount was more than €250, Nationale-Nederlanden will also register your details and the reason for termination with the Central Information System Foundation (CIS). Insurers in the Netherlands use this information when assessing new insurance applications. This may negatively affect your ability to take out new insurance.
Would you like Nationale-Nederlanden to use a different bank account number for future premium withdrawals? Then please contact ING Customer Service by phone.
You will be insured again 24 hours after Nationale-Nederlanden has received all outstanding premium payments. So make sure to pay as soon as possible.
Important to know: Your insurance cannot be reinstated retroactively.
4. Your insurance will be terminated
If you still haven’t paid your premium after the second warning, Nationale-Nederlanden will terminate your insurance. If the outstanding amount was more than €250, your details and the reason for termination will be registered with the CIS. Insurers use this information when assessing new insurance applications. This may negatively affect your ability to take out new insurance.
"},"textLinks":[{"url":"/en/personal/customer-service","text":"Contact us"}]}]},{"componentType":"sectionTitle","title":"You can't pay your premium - what now?"},{"componentType":"accordion","accordionList":[{"title":"Pay your premium yourself after receiving a payment reminder.","richBody":{"value":"What can you do yourself?
Want to know if you're financially fit? Take the test at Geldfit.nl/ING and receive personalized advice with tips you can act on right away.
"}},{"title":"What can we do for you?","richBody":{"value":"We’re happy to explore together what we can do to ease your financial concerns. For example, we can discuss limiting your coverage. Please contact ING by phone as soon as possible at 020 22 88 888.
"}}]},{"componentType":"linkList","iconTitle":{"title":"Downloads & information"},"textLinks":[{"url":"/en/personal/insurances","text":"Read more about ING Insurance here"}]},{"componentType":"linkList","iconTitle":{"title":"Insurance"},"textLinks":[{"url":"/en/personal/insurances/annual-travel-insurance","text":"Travel insurance"},{"url":"/en/personal/insurances/car-insurance","text":"Car insurance"},{"url":"/en/personal/insurances/home-insurance","text":"Home insurance"},{"url":"/en/personal/insurances/liability-insurance","text":"Liability insurance"},{"url":"/en/personal/insurances/legal-expenses-insurance","text":"Legal expenses insurance"},{"url":"/en/personal/insurances/student-insurance","text":"Student insurance"},{"url":"/en/personal/insurances/czdirect-health-insurance","text":"Health insurance"},{"url":"/en/personal/insurances","text":"All insurance"}]}]}}}