Answer a few questions about the damage: Let us know what happened, what got damaged and what the costs are, of course.
Add documents to support your claim: If you don't have any such documents, or don't have them on hand, please indicate this on the form.
Send your claim: You'll immediately receive an email including your claim number, a summary of your claim and an explanation of what will happen next. You'll hear back from us to confirm next steps within 5 business days.
The good thing about making an insurance claim online is you can upload documents that support your claim right away. This way, our claims specialist can often handle your claim right then and there. Read which information you should provide:
"}},{"componentType":"sectionTitle","title":"Travel and cancellation insurance"},{"componentType":"accordion","accordionList":[{"title":"In case of damage, loss or stolen luggage","richBody":{"value":"Before you make a claim, please save your booking confirmation and the receipts of your luggage. If your luggage was damaged, please include a picture of the damage. Make sure to also research your repair options (by way of a quote or a total loss statement). In case your luggage was stolen, please include the official police report.
"}},{"title":"In case of cancellation","richBody":{"value":"Please save the booking confirmation and cancellation confirmation before you make a claim. Please note: in order to claim a refund of the cancellation fee, you'll need cancellation cover or cancellation insurance.
"}},{"title":"In case of unforeseen (medical) costs during the trip","richBody":{"value":"Before you make a claim online, please save your booking confirmation and the invoices of all additional costs you've incurred during the trip. For any medical costs, please make an insurance claim with your health insurance. Costs that are not covered by your health insurance can be submitted to us on the basis of a claim payment decision, even when they fall under your mandatory excess.
"}}]},{"componentType":"sectionTitle","title":"Home contents insurance"},{"componentType":"accordion","accordionList":[{"title":"About the cause of damage","richBody":{"value":"First, we'll need to know what's caused the damage. To support your claim, you can upload one or more photos of the damage.
"}},{"title":"About damaged or stolen goods","richBody":{"value":"When submitting your claim, please keep details of the damaged or stolen goods handy, like the brand or item type. We also ask you to upload the receipt of the damaged or stolen goods. If you're unable to upload any receipts, please indicate why on the form. If your belongings were damaged, we'd also like a photo of the damage. In case of theft, please upload the police report.
"}},{"title":"On damage repair","richBody":{"value":"When your belongings are damaged, we ask you to thoroughly research your repair options before making an insurance claim. We use this information to determine the claim amount. Say your television was damaged – you can then ask a repairer for a quote. If you'd rather repair the damage yourself (in case of damaged laminate flooring, for instance), we'll ask you to provide an estimation of the costs. You can then let us know what the material and labour costs will be. If the damage can't be repaired, please provide a statement by a repairer saying the goods are written off.
"}}]},{"componentType":"sectionTitle","title":"Building insurance"},{"componentType":"accordion","accordionList":[{"title":"About the cause of damage","richBody":{"value":"First, we'll need to know what's caused the damage. If you don't know the cause, a specialist like a plumber or roofer can help. If the cause of the damage is covered, we can reimburse any costs you incurred during your research.
"}},{"title":"About your damaged property","richBody":{"value":"To get the full picture, we'll ask you about the extent of the damage. For instance, the space(s) where the damage has occurred, and how big the space is (in square metres). Please include photos of the damage and the damaged space.
"}},{"title":"On damage repair","richBody":{"value":"When your belongings are damaged, we ask you to thoroughly research your repair options before making an insurance claim. We use this information to determine the claim amount. If your property was damaged and you'd like to repair the damage yourself, please provide the estimated material and labour costs. If you'd rather have a professional repair the damage, make sure to have a quote from a licensed repairer on hand.
"}}]},{"componentType":"sectionTitle","title":"Liability insurance"},{"componentType":"accordion","accordionList":[{"title":"About third party involvement","richBody":{"value":"Please have the involved third party's details ready when you make a liability insurance claim. This includes their name, address and contact information (preferably a phone number and/or email address).
"}}]},{"componentType":"sectionTitle","title":"Legal Expenses Insurance"},{"componentType":"accordion","accordionList":[{"title":"If you need immediate legal assistance","richBody":{"value":"Do you already have ING Legal Expenses Insurance and suspect a dispute will escalate? Then go directly to das.nl/ing. DAS provides legal assistance for ING Legal Expenses Insurance.
"}},{"title":"About third party involvement","richBody":{"value":"Please have the involved third party's details ready when you make a Legal Expenses Insurance claim. This includes their name, address and contact information (preferably a phone number and/or email address).
"}}]},{"componentType":"sectionTitle","title":"Car insurance"},{"componentType":"accordion","accordionList":[{"title":"About the damage","richBody":{"value":"Before you make a claim, be sure to collect information about the damage, details of any third party involvement, photos, quotes, receipts and other documents to support your claim.
"}}]},{"componentType":"sectionTitle","title":"Student insurance"},{"componentType":"accordion","accordionList":[{"title":"About home contents cover","richBody":{"value":"First, we'll need to know what's caused the damage. If you don't know the cause, a specialist can help, To support your claim, you can upload one or more photos of the damage.
When submitting your claim, please keep details of the damaged or stolen goods handy, like the brand or item type. We also ask you to upload the receipt of the damaged or stolen goods. If you're unable to upload any receipts, please indicate why on the form. If your belongings were damaged, we'd also like a photo of the damage. In case of theft, please upload the police report.
When your belongings are damaged, we ask you to thoroughly research your repair options before making an insurance claim. We use this information to determine the claim amount. Say your television was damaged – you can then ask a repairer for a quote. If you'd rather repair the damage yourself (in case of damaged laminate flooring, for instance), we'll ask you to provide an estimation of the costs. You can then let us know what the material and labour costs will be. If the damage can't be repaired, please provide a statement by a repairer saying the goods are written off.
"}},{"title":"On liability cover","richBody":{"value":"Please have the involved third party's details ready when you make a liability insurance claim. This includes their name, address and contact information (preferably a phone number and/or email address).
"}},{"title":"About accident cover","richBody":{"value":"If you or a co-insured person were permanently injured in an accident, please call Nationale-Nederlanden at 088 66 33 44 (select option 2). They're here to help.
"}}]},{"componentType":"linkList","iconTitle":{"title":"Latest news"},"textLinks":[{"url":"/particulier/verzekeren/reisverzekering/bosbrand","text":"Frequently asked questions about forest fires"},{"url":"/particulier/verzekeren/reisverzekering/noodweer","text":"Frequently asked questions about extreme weather in Southern Europe"}]}]}}}