{"type":"document","data":{"id":"1dded09a-cb5b-4233-a31a-67896fb4cdba","localeString":"en-GB","publishDate":"2025-11-20T19:38:06.739+01:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Make an ING home contents or buildings insurance claim with the app or My ING. It's quick and easy."},"mainHeaderZone":{"componentType":"productHeader","cta":{"componentType":"cta","textLink":{"url":"https://mijn.ing.nl/banking/insurances/services?EW=true","text":"Make an insurance claim online"}},"coreHeader":{"body":"Whether the damage is major or minor, with ING home contents insurance (ING Inboedelverzekering), the things inside your home are well protected. From furniture to fixtures and jewellery to art. And with ING buildings insurance (ING Opstalverzekering), your property itself is well protected—against things like fire, storm and water damage. Cover even includes heat pumps, solar panels and charging stations for your electric car. For urgent claims, call Nationale-Nederlanden at 088 66 33 444.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/18013df4-1251-4811-a7ad-be41792f2a72/Midsection-of-man-working-in-shopping-cart","type":"image","width":4928,"altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","altTextDE":"\"\"","original":"https://assets.ing.com/m/4d32a731521db5b1/original/Midsection-of-man-working-in-shopping-cart.jpg","extension":"jpg"},"title":"Make a home contents or buildings insurance claim"},"backLink":{"textLink":{"url":"/en/personal/insurances","text":"Insurance"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Call us immediately in case of fire damage."},{"componentType":"paragraph","richBody":{"value":"

You can reach us 24/7 at 088 66 33 444.

"}},{"componentType":"paragraph","title":"For other types of damage to your property and/or belongings","richBody":{"value":"

Make an online insurance claim—it won't take long. 

"}},{"componentType":"sectionTitle","title":"Check if the damage is covered below."},{"componentType":"accordion","accordionList":[{"title":"Damaged smartphone, tablet or laptop","richBody":{"value":"

Damage included in our standard home contents cover (Inboedelverzekering Basis) 

Your device was stolen from your property, or it was damaged due to a lightning strike, fire or leak inside your property.  

Damage included in our comprehensive home contents cover (Inboedelverzekering Allrisk) 

Sudden, unexpected and accidental damage. An example is a damaged smartphone after spilling water on it. 

Your excess 

The excess amount in both cases is €100, which will be deducted from your compensation. If you claim damages less than €100, you won't be compensated. 

Not covered 

A damaged smartphone, tablet or laptop due to a fall or it being knocked over. For example, accidentally dropping your phone. 

"},"textLinks":[{"url":"https://mijn.ing.nl/banking/insurances/services?EW=true","text":"Make an insurance claim online"}]},{"title":"Water damage inside the property","richBody":{"value":"

Damage included in our home contents cover 

Damage caused by leakage. Think water leaks in your plumbing, washing machine or dishwasher. Or rain coming in through a broken roof. 

Damage included in our buildings cover (Opstalverzekering) 

Damage caused by leakage. Think water leaks in your plumbing, washing machine or dishwasher. Or rain coming in through a broken roof. 

Your excess 

The excess amount in both cases is €100, which will be deducted from your compensation. If you claim damages less than €100, you won't be compensated. 

"},"textLinks":[{"url":"https://mijn.ing.nl/banking/insurances/services?EW=true","text":"Make an insurance claim online"}]},{"title":"Damage caused by burglary","richBody":{"value":"

If it's urgent, you can reach us 24/7 at 088 66 33 444. 

If you rent, please contact your landlord straight away so they can fix the damage to the property. 

Damage included in our standard home contents cover 

Stolen or damaged items. 

Damage included in our comprehensive home contents cover 

Theft from your car up to €250. 

Damage included in our buildings cover 

Property damage caused by (attempted) theft or vandalism. 

Your excess 

The excess amount is €100, which will be deducted from your compensation. If you claim damages less than €100, you won't be compensated. 

"},"textLinks":[{"url":"https://mijn.ing.nl/banking/insurances/services?EW=true","text":"Make an insurance claim online"}]},{"title":"Accidental property damage","richBody":{"value":"

Damage included in our comprehensive home contents cover 

Unintentional and unexpected damage, like when a child draws on the walls and damages your wallpaper. 

Without comprehensive home contents cover... 

Any accidental damage you cause isn't included. 

"},"textLinks":[{"url":"https://mijn.ing.nl/banking/insurances/services?EW=true","text":"Make an insurance claim online"}]},{"title":"Storm damage to your property","richBody":{"value":"

Damage included in our buildings cover 

In the event your property is damaged after a storm. 

If a fence between two properties is damaged, 50% of the damages will be compensated regardless of who placed the fence or paid for it. 

Your excess 

The excess amount for storm damage is €225, which will be deducted from your compensation. If you claim damages less than €225, you won't be compensated. 

Not covered 

Damage to plants in the garden.  

"},"textLinks":[{"url":"https://mijn.ing.nl/banking/insurances/services?EW=true","text":"Make an insurance claim online"}]},{"title":"Window and other glass damage","richBody":{"value":"

Damage included in our buildings cover

Repair and emergency costs for broken windows caused by an (attempted) burglary, a fire, storm or explosion. 

Damage included in our glass cover (ING Glasverzekering) 

Broken windows caused by accident or a sudden unforeseen event.  

Your excess 

The excess amount is €100, which will be deducted from your compensation. If you claim damages less than €100, you won't be compensated. 

"},"textLinks":[{"url":"https://mijn.ing.nl/banking/insurances/services?EW=true","text":"Make an insurance claim online"}]},{"title":"Other damage to your belongings and/or property","richBody":{"value":"

Damage covered by home contents insurance 

Lightning, frost and blast damage, plus damage caused by power cuts. 

Damage covered by buildings insurance 

Lightning, frost and blast damage, among others. 

Your excess 

The excess amount is €100, which will be deducted from your compensation. If you claim damages less than €100, you won't be compensated. 

Not covered by buildings insurance 

Damage due to construction faults or poor maintenance. 

Damage caused by illegal activity is never covered, regardless of who participates in it, from property owner to tenant to subtenant. Not even if you were unaware of any illegal activity. 

"},"textLinks":[{"url":"https://mijn.ing.nl/banking/insurances/services?EW=true","text":"Make an insurance claim online today"}]}]},{"componentType":"sectionTitle","title":"Everything about your cover in the terms and conditions"},{"componentType":"paragraph","richBody":{"value":"

Nationale-Nederlanden always reviews your claim based on the policy terms and conditions. Get the complete lowdown on your insurance cover.

"},"textLinks":[{"url":"https://assets.ing.com/m/fbb0108d693fde7/original/Polisvoorwaarden-Woonverzekering-juli-2022.pdf","text":"Home insurance policy terms and conditions (PDF)"}]},{"componentType":"sectionTitle","title":"Online insurance claims"},{"componentType":"paragraph","richBody":{"value":"

Make a claim online—it's easy. 

"},"textLinks":[{"url":"https://mijn.ing.nl/banking/insurances/services?EW=true","text":"Make insurance claim online"}]},{"componentType":"sectionTitle","title":"Help & contact"},{"componentType":"paragraph","richBody":{"value":"

Making an insurance claim online is quick and easy with the app or My ING. There, you'll also find the answer to many questions. Still having trouble? Find out how to reach us. 

"}},{"componentType":"linkList","iconTitle":{"title":"Learn more"},"textLinks":[{"url":"/particulier/verzekeren/fraudebeleid","text":"Risk management and the fight against fraud"}]},{"componentType":"linkList","iconTitle":{"title":"Documents & information"},"textLinks":[{"url":"https://verzekeringskaarten.nl/ing/inboedelverzekering","text":"Contents insurance card"},{"url":"https://verzekeringskaarten.nl/ing/opstalverzekering","text":"Buildings insurance card"},{"url":"https://assets.ing.com/m/87573396e3d495aa/original/Samenwerking-Nationale-Nederlanden-English.pdf","text":"Nationale-Nederlanden and ING service guide"},{"url":"https://assets.ing.com/m/fbb0108d693fde7/original/Polisvoorwaarden-Woonverzekering-juli-2022.pdf","text":"Home insurance policy terms and conditions (PDF)"},{"url":"https://assets.ing.com/m/71677dcad348e0a6/original/Afschrijvingslijst-ING-20230401.pdf","text":"ING depreciation list 20230401"},{"url":"https://assets.ing.com/m/497fdc9c589fc4f0/original/2336533_INGD_Verschillenoverzichten-Inboedel-en-opstal-2-0-v9-combi_v3.pdf","text":"ING home insurance differences V2.0"}]},{"componentType":"linkList","iconTitle":{"title":"Insurance"},"textLinks":[{"url":"/en/personal/insurances/annual-travel-insurance","text":"Travel insurance"},{"url":"/en/personal/insurances/car-insurance","text":"Car insurance"},{"url":"/en/personal/insurances/home-insurance","text":"Home insurance"},{"url":"/en/personal/insurances/liability-insurance","text":"Liability insurance"},{"url":"/en/personal/insurances/legal-expenses-insurance","text":"Legal expenses insurance"},{"url":"/en/personal/insurances/student-insurance","text":"Student insurance"},{"url":"/en/personal/insurances/czdirect-health-insurance","text":"Health insurance"},{"url":"/en/personal/insurances","text":"All insurance"}]}]}}}