You can apply for a new car insurance policy via My ING (apply for a new car insurance here). Have car insurance with another company? Try our free switching service. Read more about the switching service
If you don't have an ING bank account but have ING insurance, call 020 22 888 to change or purchase insurance.
"}},{"title":"I would like to insure a 2nd car","richBody":{"value":"If you already have ING Car Insurance and want to insure another vehicle, you can add up to three more cars at a discounted rate. ING offers a 5% discount on the premium for your second, third, or fourth car. This benefit is also available to family members living at the same address. You can apply for additional car insurance through My ING (apply for a new car insurance here).
"}},{"title":"I want to cancel my car insurance","richBody":{"value":"Are you considering cancelling your ING insurance? While we are sorry to see you go, you can easily cancel your policy through My ING.
Read more about cancelling here
"}},{"title":"I want to cancel my car insurance because the sale of the car","richBody":{"value":"Are you considering cancelling an ING insurance policy? We're sorry to hear that. You can cancel your insurance through My ING (read all about cancelling here). Would you like to insure your new car? You can easily do this through My ING.
Apply for a new car insurance here
"}},{"title":"I would like to receive an international insurance certificate (green card)","richBody":{"value":"Whenever you create, renew, or modify your policy, you will automatically receive an international insurance certificate. If you no longer have this certificate, you can easily access it through My ING (now go to My ING).
Click your car insurance in the overview, then select 'Change Insurance' followed by 'Change your insurance'. A new tab will open for the application. In the left menu, choose policies and select your car insurance. The international insurance certificate is under received documents.
"}},{"title":"I have a question about my payment arrears","richBody":{"value":"If you miss a payment, you'll receive an email or letter asking you to transfer the premium to NL38 INGB 0703 0760 94 (Nationale-Nederlanden), including your policy number. For questions about payments or arrears, call Nationale-Nederlanden at 020 22 88 888.
"}},{"title":"I have window damage. Is this covered? What should i do?","richBody":{"value":"If you have chosen WA Plus or WA All Risk coverage, your policy includes protection against window damage. If your windows are damaged and you’d like to get them fixed, contact a repairer right away. For repairs, use a service provider within the Glasgarant repair network (read more about Glasgarant here).
There is no deductible applied for window repair; deductibles are only applicable to window replacement. Nationale-Nederlanden will pay the repair costs directly to the authorized repairer. If you use a repairer outside the Glasgarant network, a €150 deductible applies to repairs, while window replacement incurs an additional €400 deductible on top of your selected deductible, and you will need to pay the costs upfront.
"}},{"title":"I would like to do a premium calculation for my car","richBody":{"value":"Car owners must have insurance. ING offers three coverage options, each with unique benefits. Calculate your premium through My ING (calculate your premium directly here).
"}},{"title":"Why are the correct claim-free years not on the policy?","richBody":{"value":"You can view how many claim-free years you've accumulated on your policy by checking My ING (view your policy in My ING here), and if cancelled, this should be indicated on the termination letter. When you apply for insurance, your claim-free years are requested from Roy-data, which may take a few weeks. Until this information is received, the claim-free years you provide will be used. Once the official data arrives, it will be compared with what you reported. If there is a difference, your claim-free years will be adjusted accordingly. If no information is received, your claim-free years will be set to zero. In such cases, you will receive a reminder letter with instructions on what to do next.
"}},{"title":"I want to adjust my coverage? For example, WA Plus to WA All-risk","richBody":{"value":"You can update your coverage through My ING by selecting your car insurance from the overview. Click on 'Change Insurance,' then choose 'Change your insurance' on the following screen. Your car insurance change application will open in a new tab.
"}},{"title":"I want to adjust my mileage per year","richBody":{"value":"To update your annual mileage, log in to My ING and select your car insurance. Click 'Change Insurance', then 'Change your insurance' on the next screen. The application will open in a new tab.
"}},{"title":"I would like to change my license plate number","richBody":{"value":"To change your license plate number, log in to My ING, select your car insurance, and click 'Change Insurance.' Then choose 'Change your insurance' on the next screen. A new tab will open for your application.
"}},{"title":"I want to report a claim on my car insurance","richBody":{"value":"We’re sorry to hear about your damage. For non-life insurance, ING partners with Nationale-Nederlanden. You can file your claim through My ING.
"}},{"title":"What are the conditions for the purchase value scheme?","richBody":{"value":"To be eligible for the purchase value scheme, you need to satisfy these requirements:
You do not qualify for the new value scheme.
The car is used exclusively for private purposes.
The vehicle was bought from a certified dealer or a company listed with the Chamber of Commerce.
Your purchase was made within five years from the car’s original registration date.
Any damage must occur within 12 months of purchase, or within 36 months if you have extended purchase value coverage.
You must provide proof of ownership and the price paid for the vehicle.
Additionally, the purchase value scheme only applies to Plus and All-risk insurance policies.
"}},{"title":"What are the security requirements for my car?","richBody":{"value":"When you purchase WA Plus or WA All-risk car insurance, remember that many vehicles require a certified security system to be fully covered against theft and joyriding.
No Security Requirements:
If your car's listed value is up to €75,000, or if it falls between €75,000 and €100,000 but is older than 4 years, there are no additional security requirements. This also applies to all cars over 8 years old.
Security Requirements:
For cars worth between €75,000 and €100,000 that are 0 to 4 years old, a CCV3 classification is necessary. The strictest security measures apply to cars valued above €100,000 and less than 4 years old; these must have a CCV3 classification with a vehicle tracking system, or a CCV4 or CCV5 classification. All other vehicles in this price range must at least have a CCV3 classification.
"}},{"title":"I have a complaint about my car insurance","richBody":{"value":"If you have a complaint regarding ING non-life insurance or Nationale-Nederlanden's customer service, and cannot resolve the issue directly with the staff member involved, you can file a formal complaint with ING Insurance (a department of Nationale-Nederlanden), which has an internal complaints procedure.
How to submit a complaint:
By phone: Call 020 22 888 on weekdays from 8:30 am to 5:00 pm.
In writing: Send a letter (no stamp needed) to ING Insurance, freepost number 10200, 1000 XC Amsterdam. Be sure to include your customer or policy number in any written correspondence.
View a detailed explanation of the complaints procedure here
"}},{"title":"I want to receive communication about my car insurance digitally instead of by post","richBody":{"value":"It's wonderful that you've decided to communicate in a more sustainable way. You might already be getting digital mail from ING, but your preferences with Nationale-Nederlanden could still be set to postal mail. Through My ING you can update your communication preferences by selecting your car insurance from the overview. Next, choose 'Change Insurance', then 'Change your insurance' on the following screen. This will open a new tab with the application for modifying your car insurance. Click on 'Policies' on the left menu, then select 'View Details / Changes'. There, you'll find the button to set your communication preferences.
"}}]},{"componentType":"sectionTitle","title":"Home insurance"},{"componentType":"accordion","accordionList":[{"title":"I want to apply for a new home insurance policy","richBody":{"value":"You can apply for a new home insurance policy via My ING (go to My ING here). Do you already have an existing home insurance policy?
Use our free transfer service here
Don't have an ING bank account, but do you have ING insurance? Please contact us by telephone on 020 22 888 to change or take out insurance.
"}},{"title":"I want to cancel my home insurance","richBody":{"value":"Do you want to cancel an ING insurance? We think that's a shame. You can cancel the insurance via My ING (go to My ING here).
"}},{"title":"I want to change my family composition on my home insurance","richBody":{"value":"You can update your family composition through My ING by selecting your home insurance, clicking 'Change Insurance', and then 'Change your insurance'. The application will open in a new tab.
"}},{"title":"I want to change the insured address on my home insurance","richBody":{"value":"To change your insured address, go to My ING, select your home insurance, then choose 'Change Insurance' followed by 'Change your insurance.' The application will open in a new tab.
"}},{"title":"I want to add cover to my home insurance","richBody":{"value":"To add coverage, please access My ING by clicking on your home insurance in the overview. Next, select 'Change Insurance' followed by 'Change your insurance' on the subsequent screen. The application for modifying your home insurance will open in a new tab.
"}},{"title":"I want to change the coverage of my home insurance","richBody":{"value":"To change your coverage, log into My ING and click your home insurance in the overview. Select 'Change Insurance', then 'Change your insurance'. The application will open in a new tab.
"}},{"title":"I want to change the account number from which my premium is collected","richBody":{"value":"To change your account number, go to My ING, select your home insurance, click 'Change Insurance', and then 'Change your insurance'. The application will open in a new tab.
"}},{"title":"I want to report a claim on my home insurance","richBody":{"value":"We’re sorry to hear about your damage. For non-life insurance, ING collaborates with Nationale-Nederlanden. You can file your claim using My ING.
"}},{"title":"I have a question about the payment arrears on my insurance","richBody":{"value":"If your payment is late, you’ll be asked by email or letter to transfer the outstanding premium yourself to bank account number NL38 INGB 0703 0760 94, under the name Nationale-Nederlanden, and include your policy number.
If you have questions about paying your premium or about overdue payments, please call ING Private at 020 22 88 888.
"}},{"title":"I want to receive a copy of the policy","richBody":{"value":"You can locate the policy in My ING by selecting the insurance option on the home screen and then accessing the 'conditions' section. The document titled 'polis' will be available there.
Alternatively, you may use the app to be directly redirected to the insurer's portal.
"}},{"title":"I have a complaint about my home insurance","richBody":{"value":"If you have a complaint about ING non-life insurance or the customer service provided by Nationale-Nederlanden, and direct communication with the concerned employee does not resolve it, you can submit your complaint to ING Insurance (part of Nationale-Nederlanden), which offers an internal complaints procedure.
Here’s how to proceed:
Call 020 22 888 on weekdays between 8:30 am and 5:00 pm.
Or, send a letter (no postage required) to: ING Insurance, freepost number 10200, 1000 XC Amsterdam. Be sure to include your customer or policy number in any written correspondence.
View a detailed explanation of the complaints procedure here
"}},{"title":"Is damage to my mobile phone also insured on home insurance?","richBody":{"value":"When you choose the extra Mobile Electronics coverage, your smartphones, wearable devices, tablets, and laptops are insured across the Netherlands for theft, drops, and impact damage, with coverage up to €7,500.
"}},{"title":"I have a question about the conditions of the home insurance","richBody":{"value":"View the terms and conditions of the home insurance here
If you already have ING home insurance, your policy outlines the coverage that applies to you. You can find your policy under the "Insurance" section in My ING.
"}},{"title":"Am i still properly insured after replacing my household effects?","richBody":{"value":"With contents insurance, your possessions are covered against damage or theft, including after replacement. If the value of your valuables increases, please review and ensure that your insured sum remains accurate. The insured value for your valuables is stated on your policy, which can be accessed via My ING.
"}},{"title":"Am i insured for moisture and water damage?","richBody":{"value":"Both contents and home insurance provide coverage in the event of flooding resulting from heavy local precipitation that causes water to enter your residence, or from unexpected water escapes, such as those from an aquarium or waterbed. For further details regarding coverage for water damage, please refer to paragraphs 4 and 6 of the general terms and conditions. View the terms and conditions here
"}},{"title":"Am i insurance for burglary?","richBody":{"value":"You are covered for damage to household items caused directly by theft or burglary. For details, see paragraphs 4 and 6 in the general terms and conditions.
View the terms and conditions here
"}},{"title":"Is my electric bike insured?","richBody":{"value":"Coverage for damage to your electric bicycle is provided when incidents occur indoors. However, insurance does not extend to (electric) bicycles, components, or accessories - including batteries and panniers - while they are outdoors.
"}},{"title":"Am i insured for window damage?","richBody":{"value":"If window damage results from a covered incident under your basic policy, you are insured for the repair. For broader protection regarding window damage, you may opt for the glass module. Your policy details in My ING will indicate whether this module is included in your coverage.
"}},{"title":"Is damage to the fence covered buy the contents insurance?","richBody":{"value":"Your fence is covered by insurance for damage, but not if the damage is due to precipitation or vandalism. However, these specific exclusions are not part of your home insurance coverage.
"}},{"title":"Are my solar panels insured?","richBody":{"value":"Coverage for damage to your solar panels is provided under both contents insurance and home insurance policies. Please note that contents insurance does not cover damage caused by precipitation or vandalism. The specific modules you have insured are detailed in your policy within My ING.
"}},{"title":"Is my jewelry insured?","richBody":{"value":"Coverage for indoor theft of jewellery is included with home contents insurance, up to a maximum of €5,000, provided this option has been selected. The Outdoor module extends coverage to include theft, as well as fall and impact damage to valuables outside the home. Your policy details in My ING.
"}},{"title":"Is cash in the house co-insured?","richBody":{"value":"Cash and paper instruments with monetary value, such as vouchers, are insured within your residence for up to €250 per incident.
"}},{"title":"I want to receive communication about my home insurance digitally instead of by post","richBody":{"value":"It's great that you're choosing a more sustainable way to communicate. You might already get mail from ING digitally, but your communication preference at Nationale-Nederlanden could still be set to paper mail. To change this, go to My ING. Select your home insurance from the overview, then click 'Change Insurance' and again on 'Change your insurance' on the next screen. This will open the application for changing your home insurance in a new tab. On the left side, click on 'policies,' then select 'view details / changes.' Here, you'll find the button to set your communication preference.
"}}]},{"componentType":"sectionTitle","title":"Travel insurance"},{"componentType":"accordion","accordionList":[{"title":"I want to apply for a new travel insurance policy","richBody":{"value":"You may request new annual travel insurance through My ING. If you already hold travel insurance, you can take advantage of our complimentary transfer service.
Use our free transfer service here
Note: Do you not have an ING bank account, but do you have ING insurance? Please contact us by telephone on 020 22 888 88 to change or take out insurance.
"}},{"title":"I want to cancel my travel insurance","richBody":{"value":"Are you considering cancelling your ING insurance? We're sorry to hear that. You can easily cancel your policy by visiting My ING.
"}},{"title":"I want to change the family composition on my travel insurance","richBody":{"value":"To update your family composition, please go to My ING and select your travel insurance from the overview. Next, choose 'Change Insurance,' followed by 'Change your insurance' on the subsequent screen. The application for modifying your travel insurance will open in a new tab.
"}},{"title":"I want to know what my travel insurance covers for","richBody":{"value":"To view your travel insurance coverage, select your policy in My ING. The bottom of the page also provides your policy and conditions for detailed coverage information.
"}},{"title":"I want to add coverage to my travel insurance","richBody":{"value":"To change your coverage, please access My ING and select your travel insurance from the overview. Click on 'Change Insurance' and then choose 'Change your insurance' on the following screen. This will open the application for modifying your travel insurance in a new tab.
Please note that every extra module lasts at least one year and cannot be cancelled right after your trip.
"}},{"title":"I want to remove cover from mu travel insurance","richBody":{"value":"To change your coverage, log in to My ING and select your travel insurance. Click 'Change Insurance' and then 'Change your insurance'; the application will open in a new tab.
Note: Any added module lasts for one year and cannot be cancelled immediately after your trip.
"}},{"title":"I want to change the account number from which my premium is debited","richBody":{"value":"You can update your account number through My ING by selecting your travel insurance from the overview, then clicking 'Change Insurance,' followed by 'Change your insurance' on the next screen. The application to modify your travel insurance will open in a new tab.
"}},{"title":"I want to report a claim on my travel insurance","richBody":{"value":"We’re sorry to hear about your damage. For non-life insurance, ING partners with Nationale-Nederlanden. You can submit your claim through My ING.
"}},{"title":"I have a complaint about my travel insurance","richBody":{"value":"If you have a complaint about ING non-life insurance or Nationale-Nederlanden's customer service, and you are unable to resolve it with the staff member involved, you can use ING Insurance’s internal complaints procedure.
How to submit a complaint:
Call their helpline at 020 22 888 on working days between 8:30 am and 5:00 pm.
Write a letter (no stamp needed) and send it to: ING Insurance, freepost number 10200, 1000 XC Amsterdam. Be sure to include your customer or policy number in your request.
View a detailed explanation of the complaints procedure here
"}},{"title":"I have a question about the conditions of the travel insurance","richBody":{"value":"View the general terms and conditions of the annual travel insurance here and view the terms and conditions of the short-term travel insurance here. Do you already have ING travel insurance? The policy contains the coverage that applies to you. You can find the policy under the heading insurance on My ING (go to My ING).
"}},{"title":"What sports are covered?","richBody":{"value":"The basic travel insurance automatically covers you for these sports: aerobics, athletics, badminton, ballooning, basketball, mountain hiking, (beach) volleyball, bowling, cricket, darts, regular diving, fitness, wave surfing, handball, archery, running, hiking, hockey, baseball, hurdling, jeu de boules, judo, kayaking (hazard class 1), canoeing, klootschieten, korfball, cross-country skiing, mountain biking, horse riding, quad biking, rowing, skating, fencing, snorkeling, triathlon, water polo, water skiing, windsurfing, sand skiing, sand snowboarding, sailing, ziplining, swimming, and ice fishing.
If you want coverage for winter sports, the Winter Sports module includes: alpine skiing, skibobbing, ski touring, monoskiing, snowboarding, swingbo, surf skiing, glacier skiing, climbing, skiing, snowmobiling, telemark, recreational sled dog tours, ice hockey, and sledding.
For high-risk sports, a special sports module covers activities such as bungy jumping, canyoning, hang gliding, jet skiing, kayaking (hazard classes 2 & 3), kitesurfing, mountain biking in caves, supervised off-piste skiing, parachute jumping, paragliding, parasailing, rafting, tobogganing, rugby, ultra-light flying, white water rafting, wreck or cave diving, and gliding.
Some sports are not covered under any circumstances, including: abseiling, mountaineering, bobsleigh, bouldering, foiling, flyboarding, heliskiing, hydroskating, ice climbing, ice sailing, yachting, jetpacking, kayaking (hazard class 4), unsupervised off-piste skiing, horse racing, paraskiing, skeleton, ski-joring, ski-jumping, ski-flying, any semi-professional sport, motorized sport competitions, or martial arts.
To find out which modules you're insured for, check your policy schedule in My ING.
"}},{"title":"What medical expenses are covered?","richBody":{"value":"If you have selected the Medical Costs and Accidents module, you are covered for expenses such as doctor visits, hospital stays, surgeries, treatments, examinations, doctor-prescribed bandages and medications, your first prosthesis or orthosis, as well as elbow or armpit crutches needed due to an accident, and transport to and from the medical treatment location.
If you require dental care because of an accident during your trip, this module provides coverage up to €500 per insured person.
Coverage applies only to necessary costs or treatments that cannot reasonably be delayed until you return home.
"}},{"title":"What does the cancelation insurance cover?","richBody":{"value":"If you have selected the Cancellation module, your insurance covers the following:
Expenses incurred due to cancellation of the trip up to and including the day of departure or the start date of the rental period;
Delays in departure from the Netherlands or arrival at your initial travel destination;
Termination of the trip requiring early return.
Coverage also applies to composite trips, where travel, accommodation, and (local) transport are booked separately.
You may select the insured amount according to your preferences. Your choice is displayed in My ING on your policy.
"}},{"title":"Will damage to my rental car be reimbursed?","richBody":{"value":"The travel insurance does not cover damage to rental cars.
"}},{"title":"In which countries am i covered?","richBody":{"value":"The travel insurance offers standard coverage throughout Europe, which includes places like the Azores, Madeira, the Canary Islands, Turkey, and Greenland. This coverage also extends to certain non-European countries such as Algeria, Egypt, Israel, Lebanon, Libya, Morocco, Cyprus, and Tunisia.
If you choose the World Coverage option, your insurance will apply worldwide. Please note that the roadside assistance module is not part of this option.
For roadside assistance, you're covered in all European countries - except the Netherlands - as long as those countries are listed on your international insurance certificate (green card) and have not been excluded.
"}},{"title":"Am i covered when i study abroad?","richBody":{"value":"Your travel insurance covers trips for internships, study, or volunteering. If your studies take you outside Europe, remember to add the World Coverage module to your policy. You can check which modules are active for you by visiting My ING.
"}},{"title":"Are my pets insured when they travel with me?","richBody":{"value":"Damage or loss of animals is not insured within the travel insurance.
"}},{"title":"Are my travel companions co-insured?","richBody":{"value":"You can insure yourself, you and your children, you and your partner, or your whole family. In My ING, you can see who is covered under your policy (go to My ING). If you choose short-term travel insurance, you have the option to include travel companions who are not members of your family under the coverage.
"}},{"title":"Am i insured during a business trip?","richBody":{"value":"Costs incurred during business trips are not insured within the travel insurance.
"}},{"title":"Am i insured when i volunteer abroad?","richBody":{"value":"Your insurance covers travel for internships, study, or volunteer work. If you are studying outside Europe, activate the World Coverage module. You can see your selected modules in My ING.
"}},{"title":"Is my bike insured?","richBody":{"value":"If you have selected annual travel insurance with the Baggage module, your bicycle is covered for material damage, theft, and loss up to a maximum of €750, based on the insured amount chosen. You can view the insured amount specified in your policy within My ING. For short-term travel insurance, compensation for damage or theft of your bicycle is limited to a maximum of €500.
"}},{"title":"I want to receive communication about my travel insurance digitally instead of by post","richBody":{"value":"We're glad you've decided to communicate more sustainably. While you might already get digital mail from ING, your communication preference with Nationale-Nederlanden could still be set to paper mail. To update these preferences, log in to My ING. Click on your travel insurance policy in the overview, then select 'Change Insurance', and on the next page, choose 'Change your insurance'. A new tab will open for your travel insurance changes. On the left, click on policies, then choose view details/changes. There you'll find the option to set your communication preferences.
"}}]},{"componentType":"linkList","iconTitle":{"title":"Downloads & information"},"textLinks":[{"url":"/en/personal/insurances","text":"Read more about ING Insurance here"}]},{"componentType":"linkList","iconTitle":{"title":"Insurance"},"textLinks":[{"url":"/en/personal/insurances/annual-travel-insurance","text":"Travel insurance"},{"url":"/en/personal/insurances/car-insurance","text":"Car insurance"},{"url":"/en/personal/insurances/home-insurance","text":"Home insurance"},{"url":"/en/personal/insurances/liability-insurance","text":"Liability insurance"},{"url":"/en/personal/insurances/legal-expenses-insurance","text":"Legal expenses insurance"},{"url":"/en/personal/insurances/student-insurance","text":"Student insurance"},{"url":"/en/personal/insurances/czdirect-health-insurance","text":"Health insurance"},{"url":"/en/personal/insurances","text":"All insurance"}]}]}}}