{"type":"document","data":{"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"See if the damage you've suffered is covered by your insurance and make a claim online. We'll get to work straight away. Learn more here.","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"cards":[{"body":">Read more","cardSize":"medium","cardType":"product","componentType":"productCard","image":{"extension":"jpg","original":"https://assets.ing.com/m/23b4bea9225ff9c9/original/manage-loan-online-1920.jpg","transformBaseUrl":"https://assets.ing.com/transform/d449edd5-3ca4-4a9c-86eb-a19aa31262ec/manage-loan-online-1920","type":"image","width":1920},"intro":"Not sure what information to include, and what else you'll need to make a claim online? We'll gladly explain it to you.","link":{"url":"/en/personal/insurances/how-making-an-insurance-claim-works"},"title":"How to make an online insurance claim"},{"body":">Read more","cardSize":"medium","cardType":"product","componentType":"productCard","image":{"extension":"jpg","original":"https://assets.ing.com/m/b18b36b199410f0/original/Young-man-in-hat-high-fives-his-pet-dog.jpg","transformBaseUrl":"https://assets.ing.com/transform/33900ce8-3b6b-4e28-87e1-4d8abe629bb1/Young-man-in-hat-high-fives-his-pet-dog","type":"image","width":6016},"intro":"Nobody likes scouring their policy terms and conditions for information. That's why we've provided an overview of what each insurance covers, and what it doesn't. This will help you decide whether to make a claim.","link":{"url":"/en/personal/insurances/what-is-covered-when-making-an-insurance-claim"},"title":"Is the damage I suffered covered?"}],"componentType":"cards"},{"componentType":"sectionTitle","title":"Need urgent help?"},{"componentType":"paragraph","richBody":{"value":"<ul><li><p><strong>If your home becomes uninhabitable due to fire, water damage or burglary</strong>, call Nationale-Nederlanden at 088 66 33 444.  Available 24/7 to help.</p></li><li><p><strong>If you need urgent help abroad, for example if your car breaks down or you need medical treatment, </strong>call our Emergency Hotline at +31 70 51 30 090.</p></li><li><p><strong>If you are injured in an accident, call Nationale-Nederlanden at 088 66 33 444 and choose option 6. </strong>They are available 24/7 to help.</p></li><li><p><strong>If you need urgent legal help and already have ING Legal Expenses Insurance,</strong> go to das.nl/ing. DAS provides legal assistance for this insurance.</p></li><li><p><strong>If you cannot access My ING</strong>, for example because you no longer have an ING account number, call 020 22 88 888.</p></li></ul>"}},{"componentType":"sectionTitle","title":"The impact of fraud"},{"componentType":"paragraph","richBody":{"value":"<p>Insurance fraud affects both the insurer and the customer. Unfortunately, the costs are ultimately shared by all customers. That is why Nationale-Nederlanden works hard to prevent and detect fraud.</p>"},"textLinks":[{"text":"Read more","url":"/en/personal/insurances/fraud-prevention"}]},{"componentType":"linkList","iconTitle":{"title":"Current topics"},"textLinks":[{"text":"Frequently asked questions about forest fires","url":"/particulier/verzekeren/reisverzekering/bosbrand"},{"text":"Frequently asked questions about heavy weather in Southern Europe","url":"/particulier/verzekeren/reisverzekering/noodweer"}]}]},"hasMacro":false,"id":"6b24adce-ebd6-405c-8e09-3dfe0f78088c","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Insurance","url":"/en/personal/insurances"}},"componentType":"productHeader","coreHeader":{"body":"Sorry to hear about the damage. For non-life insurance, ING works with Nationale-Nederlanden, who will help you with your claim.","headerImage":{"extension":"jpg","original":"https://assets.ing.com/m/31fac4697a0acb68/original/water-damage-1920.jpg","transformBaseUrl":"https://assets.ing.com/transform/16f40536-fbfb-4280-bc2f-2bdd716ce49a/water-damage-1920","type":"image","width":1920},"title":"Submit your insurance claim online in minutes"},"cta":{"componentType":"cta","textLink":{"text":"Make a claim anywhere, anytime","url":"https://mijn.ing.nl/banking/insurances/services?EW=true"}},"usps":[{"body":"Make a claim anywhere, anytime","icon":{"altTextNL":"\"\"","extension":"svg","original":"https://assets.ing.com/m/774faba238b9b8dd/original/Devices-Clock_Outline.svg","transformBaseUrl":"https://assets.ing.com/transform/6eceb107-ee32-4dba-8081-1554a46e15d3/Devices-Clock_Outline","type":"image","width":32}},{"body":"Add photos and items to support your claim","icon":{"altTextNL":"\"\"","extension":"svg","original":"https://assets.ing.com/m/49816fba387950f6/original/Devices-Camera_Outline.svg","transformBaseUrl":"https://assets.ing.com/transform/515df345-5a67-45b5-ad4f-024173fc82b0/Devices-Camera_Outline","type":"image","width":32}},{"body":"In most cases, you'll learn what we'll cover straight away","icon":{"altTextNL":"\"\"","extension":"svg","original":"https://assets.ing.com/m/4c5d6a18c77a3076/original/Money-Coins_Euro_Outline.svg","transformBaseUrl":"https://assets.ing.com/transform/ad2f4a67-26a4-4cbc-b19c-442d2babcf61/Money-Coins_Euro_Outline","type":"image","width":32}}]},"publishDate":"2026-06-15T16:54:53.287+02:00"}}