{"type":"document","data":{"id":"6b24adce-ebd6-405c-8e09-3dfe0f78088c","localeString":"en-GB","publishDate":"2026-04-22T11:55:59.721+02:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"See if the damage you've suffered is covered by your insurance and make a claim online. We'll get to work straight away. Learn more here."},"mainHeaderZone":{"componentType":"productHeader","usps":[{"body":"Make a claim anywhere, anytime","icon":{"transformBaseUrl":"https://assets.ing.com/transform/6eceb107-ee32-4dba-8081-1554a46e15d3/Devices-Clock_Outline","type":"image","width":32,"altTextNL":"\"\"","original":"https://assets.ing.com/m/774faba238b9b8dd/original/Devices-Clock_Outline.svg","extension":"svg"}},{"body":"Add photos and items to support your claim","icon":{"transformBaseUrl":"https://assets.ing.com/transform/515df345-5a67-45b5-ad4f-024173fc82b0/Devices-Camera_Outline","type":"image","width":32,"altTextNL":"\"\"","original":"https://assets.ing.com/m/49816fba387950f6/original/Devices-Camera_Outline.svg","extension":"svg"}},{"body":"In most cases, you'll learn what we'll cover straight away","icon":{"transformBaseUrl":"https://assets.ing.com/transform/ad2f4a67-26a4-4cbc-b19c-442d2babcf61/Money-Coins_Euro_Outline","type":"image","width":32,"altTextNL":"\"\"","original":"https://assets.ing.com/m/4c5d6a18c77a3076/original/Money-Coins_Euro_Outline.svg","extension":"svg"}}],"cta":{"componentType":"cta","textLink":{"url":"https://mijn.ing.nl/banking/insurances/services?EW=true","text":"Make insurance claim online"}},"coreHeader":{"body":"We're sorry about the damage you've suffered. For non-life insurance, ING partners with Nationale-Nederlanden. They're here to help.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/16f40536-fbfb-4280-bc2f-2bdd716ce49a/water-damage-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/31fac4697a0acb68/original/water-damage-1920.jpg","extension":"jpg"},"title":"Quickly make an insurance claim online"},"backLink":{"textLink":{"url":"/en/personal/insurances","text":"Insurance"}}},"flexZone":{"flexComponents":[{"componentType":"highlight","title":"What to do in case of storm damage","richBody":{"value":"<p>We&apos;re here for you. View what steps you should take or make your claim in the app. </p>"},"textLinks":[{"url":"/particulier/verzekeren/woonverzekering/storm","text":"Read more"}]},{"componentType":"cards","cards":[{"componentType":"productCard","cardType":"product","cardSize":"medium","title":"How to make an online insurance claim","intro":"Not sure what information to include, and what else you'll need to make a claim online? We'll gladly explain it to you.","body":">Read more","image":{"transformBaseUrl":"https://assets.ing.com/transform/d449edd5-3ca4-4a9c-86eb-a19aa31262ec/manage-loan-online-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/23b4bea9225ff9c9/original/manage-loan-online-1920.jpg","extension":"jpg"},"link":{"url":"/particulier/verzekeren/schade-melden-hoe-werkt-het"}},{"componentType":"productCard","cardType":"product","cardSize":"medium","title":"Is the damage I suffered covered?","intro":"Nobody likes scouring their policy terms and conditions for information. That's why we've provided an overview of what each insurance covers, and what it doesn't. This will help you decide whether to make a claim.","body":">Read more","image":{"transformBaseUrl":"https://assets.ing.com/transform/33900ce8-3b6b-4e28-87e1-4d8abe629bb1/Young-man-in-hat-high-fives-his-pet-dog","type":"image","width":6016,"original":"https://assets.ing.com/m/b18b36b199410f0/original/Young-man-in-hat-high-fives-his-pet-dog.jpg","extension":"jpg"},"link":{"url":"/particulier/verzekeren/schade-melden-wat-is-verzekerd"}}]},{"componentType":"sectionTitle","title":"Call us if there's an emergency!"},{"componentType":"paragraph","richBody":{"value":"<ul><li><p><strong>If your home suddenly becomes unfit to live in. </strong>In case of a fire, water damage or burglary, for instance. Please call Nationale-Nederlanden at <a href=\"tel:+31886633444\">088 66 33 444</a>. They&apos;re always here to help. </p></li><li><p><strong>If you need immediate assistance abroad. </strong>In case your car breaks down or you need medical treatment, for example. Please call our Emergency Hotline at <a href=\"tel:+31705130090\">+31 70 51 30 090</a>. </p></li><li><p><strong>If you&apos;re injured in an accident</strong>. Please call Nationale-Nederlanden at <a href=\"tel:+31886633444\">088 66 33 444</a> (select option 6). They&apos;re always here to help. </p></li><li><p><strong>If you need immediate legal assistance.</strong> Do you already have ING Legal Expenses Insurance and suspect a dispute will escalate? Then go directly to <a href=\"https://www.das.nl/ing\">das.nl/ing</a>. DAS provides legal assistance for ING Legal Expenses Insurance.</p></li><li><p><strong>If you can&apos;t access My ING</strong>. If you no longer have an ING bank account number, for instance. Please call <a href=\"tel:+31202288888\">020 22 88 888</a>. </p></li></ul>"}},{"componentType":"sectionTitle","title":"Consequences of fraud"},{"componentType":"paragraph","richBody":{"value":"<p>Insurance fraud both affects the insurer and the customer – unfortunately, every customer must help pay the costs. That&apos;s why Nationale-Nederlanden does whatever it takes to help prevent and detect fraud. </p>"},"textLinks":[{"url":"/particulier/verzekeren/fraudebeleid","text":"Read more"}]},{"componentType":"linkList","iconTitle":{"title":"Current topics"},"textLinks":[{"url":"/particulier/verzekeren/reisverzekering/bosbrand","text":"Frequently asked questions about forest fires"},{"url":"/particulier/verzekeren/reisverzekering/noodweer","text":"Frequently asked questions about heavy weather in Southern Europe"}]}]}}}