{"type":"document","data":{"id":"f94e6534-6347-4f74-ba2a-e44502f6d3dc","localeString":"en-GB","publishDate":"2026-03-27T13:08:58.686+01:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Sorry to hear you're not satisfied. We'd rather prevent that. Whatever the reason, we'll get started on your complaint right away."},"mainHeaderZone":{"componentType":"productHeader","cta":{"componentType":"cta","textLink":{"url":"/en/personal/insurances/complaint/complaints-widget","text":"File your complaint"}},"coreHeader":{"body":"Sorry to hear you're not satisfied. We’d rather prevent that. Whatever the reason may be, we’ll get started on your complaint right away.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/074bcc56-d20f-451e-a54a-4c63ceea9f1d/business-guide-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/5f4ca3a09b5ecf97/original/business-guide-1920.jpg","extension":"jpg"},"title":"Complaint about your insurance"},"backLink":{"textLink":{"url":"/en/personal/insurances","text":"Insurance"}}},"flexZone":{"flexComponents":[{"componentType":"cards"},{"componentType":"sectionTitle","title":"Good to know"},{"componentType":"paragraph","richBody":{"value":"<p>The button above helps you find the correct information and contact details to file your complaint. By selecting the subject of your complaint directly, we can handle it quickly and efficiently.</p>"}},{"componentType":"linkList","iconTitle":{"title":"More information"},"textLinks":[{"url":"/en/personal/insurances","text":"Everything about Insurance"}]}]}}}