{"type":"document","data":{"id":"5c1bee67-470c-4e38-b007-4a06dd7daa85","localeString":"en-GB","publishDate":"2026-03-13T17:21:34.030+01:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Automated decision-making at ING Insurance"},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"body":"At ING Insurance, we use automated decision-making to assess applications quickly, efficiently, and accurately. This means that some decisions about your insurance are made by an automated system, without direct employee involvement.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/2582bbcb-eb05-44fc-8a3f-9d4ca8b16846/Medium_Office-365-and-Newsletters-A-close-up-of-a-toy-robot-peaking-over-the-top-of-a-circuit-board","type":"image","width":900,"original":"https://assets.ing.com/m/4c7900eb773742c2/original/Medium_Office-365-and-Newsletters-A-close-up-of-a-toy-robot-peaking-over-the-top-of-a-circuit-board.jpg","extension":"jpg"},"title":"Automated decision-making at ING Insurance"},"backLink":{"textLink":{"url":"/en/personal/insurances","text":"Insurance"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"How does this work?"},{"componentType":"paragraph","richBody":{"value":"<p><span><span><span>When you apply for insurance, we use:</span></span></span></p><p><span><span><span>• The information you provided during the application.</span></span></span></p><p><span><span><span>• External sources, such as registers and databases, that are relevant for assessing risks and determining premiums.</span></span></span></p><p><span><span><span>This information is processed by our system, which makes a decision based on predefined rules and models. This could include accepting an application, processing a claim or determining the premium.</span></span></span></p>"}},{"componentType":"sectionTitle","title":"What are your rights?"},{"componentType":"paragraph","richBody":{"value":"<p><span><span><span>In case you do not agree with the outcome of the automated assessment of your insurance application, you have the following rights:</span></span></span></p><ul><li><span><span><span><span>You can ask for more information.</span></span></span></span></li><li><span><span><span><span>Request for a manual re-assessment.</span></span></span></span></li><li><span><span><span><span>Object to the decision.</span></span></span></span></li></ul>"}},{"componentType":"sectionTitle","title":"Exercise your rights?"},{"componentType":"paragraph","richBody":{"value":"<p><span><span><span>If you would like to exercise your rights, you can contact us via the link below.</span></span></span></p>"},"textLinks":[{"url":"/en/personal/customer-service","text":"Get in touch"}]},{"componentType":"linkList","iconTitle":{"title":"Insurance"},"textLinks":[{"url":"/en/personal/insurances/annual-travel-insurance","text":"Travel insurance"},{"url":"/en/personal/insurances/car-insurance","text":"Car insurance"},{"url":"/en/personal/insurances/home-insurance","text":"Home insurance"},{"url":"/en/personal/insurances/liability-insurance","text":"Liability insurance"},{"url":"/en/personal/insurances/legal-expenses-insurance","text":"Legal expenses insurance"},{"url":"/en/personal/insurances/student-insurance","text":"Student insurance"},{"url":"/en/personal/insurances/czdirect-health-insurance","text":"Health insurance"},{"url":"/en/personal/insurances","text":"All insurance"}]}]}}}